Field service management software allows you to manage all your reporting, scheduling, dispatching, invoicing, and customer account management needs, all from a single platform.
However, when it comes adding any software to your workflow processes, knowing the cost is perhaps the most important aspect of your decision making process. So how much does field service management software cost? The smallest companies (<6 users) can expect to pay around $20/month – or $500 up front– plus an installation fee. The largest enterprises (100+ users) can expect to pay around $299/month – or $5000 up front– plus an installation fee.
We'll break down the variable pricing plans further below, plus explore the return on investment you'll enjoy. If you're looking for the quickest answer to what the cost of field management software will be for your business you can use our free service to compare tailored price quotes today.
In this Guide
- Field Service Software Costs – How much should you expect to pay?
- Top 5 FSS Pricing Comparison – How do the top brands stack up to each other?
- FSS Pricing Explained – What different tiers you can expect to pay for.
- FSS Savings – How you can pay less for FSS.
- Get FFS Quotes – Learn how to get a personalized price.
Field Service Software Costs
Field service software costs come with two options: a monthly fee or a one-time fee. Additionally, most field service software providers require an installation fee to get the software set up and functional for your company.
This table shows cost ranges for field service software, based on the size of your company:
|Monthly Fee||One-Time Fee||+ Installation|
|$20 – $75||$500 – $1,499||$400-$699|
|$76 – $149||$1,500 – $2,999||$700-$1,999|
|$150 – $299||$3,000-$5,000||$2,000-$5,000|
Depending on the size of your company, field service software has a variety of pricing models and rates. Most field service software providers offer tiered software packages, specifically tailored for small, medium, and large companies.
From a monthly fee standpoint, the base costs are the same for any size business. However, the overall cost will be much more for larger companies, as you will be charged for each user, employee, or franchise. For one-time fees, there are typically three tiers available, which coincide with the features required for larger companies.
While a smattering of field service software providers will occasionally waive the installation fee, most providers also require an upfront charge to get things going.
If the numbers above seem high, remember that field service management software can be a serious difference maker for your business, whatever your scale, bringing in huge efficiency improvements and cost-savings. It's also important to invest early to get the maximum long term benefits.
As costs can vary considerably it pays to compare a range of personalized quotes, in order to find the best deal for your business. We've made this easy for you to do, with our quick price comparison form.
When trying to figure out a fair price for any software, it helps to check out the most recognizable brands. By looking at the top five field service software vendors, you can figure out what features to expect and what price most companies in your shoes are paying for them. The ultimate goal is to get an even better idea of the price your business can expect to pay.
Here are the five biggest names in field service software, along with a quick look at their pros, cons, free trials, and typical price ranges.
For mobile users: Scroll horizontally to view the entire table.
|HouseCall Pro||Service Fusion||ThermoGRID||mHelpDesk||FieldEdge|
|Standard price range||$19 – $199||$99 – $349||$30 – $350||$169 – $374||$29 – $299|
|Users-per-plan range||2 – Unlimited||Unlimited across all plans||1 – Unlimited||3 – Unlimited||1 – Unlimited|
|Custom price plans available||✗||✗||✗||✔||✗|
|Pros||-Supports wide range of industries|
-Strong marketing options
-No hidden fees or contracts
|-Broad feature set|
-Includes GPS tracking
-Feature set is expansive and in-depth
|Cons||-No route optimization feature||-Limited integrations||-No payment options |
- No Quickbooks integration
|-Pricier than average||-Limited feature set|
Field Service Software Costs Explained
With so many moving parts and complicated processes, understanding why field service costs what it costs is an important element of deciding whether or not it's right for your company.
Basic Field Service Costs
Field service software costs are typically defined by three overarching factors.
Franchises – Calculating the cost of field service software is most commonly based on the number of franchises or locations that software will be covering. Costs will remain low if you only have a single location, but the more franchises within your company that require the software, the higher the price.
Users – As with any software, the number of users is integral in figuring out how much you're going to pay. If you plan on having only a single employee managing your platform, you can save a lot. However, if you have a large dedicated team that needs to access your field service software, it's going to cost a little more.
Field Technicians -While somewhat rare compared to the other cost factors, charging based on the number of field technicians that will be managed by the software isn't entirely uncommon. This means your price would reflect your entire employee base of those being dispatched out for field visits.
Additional Field Service Costs
While the cost of field service management primarily relies on this three factors, there are a wide range of other additional costs you can incur, depending on your specific needs as a field service company.
Training – While beneficial for your business, field service software is quite complicated for new users. Fortunately, most providers offer training for an added fee.
Support – Some field service software providers will include support via phone and chat free of charge. But if you want full, 24/7 coverage, you might need to shell out a little extra to make sure you're covered.
Added Features – Many field service software providers offer a huge range of added features like invoicing, custom quotes, mobile access, and in-field payment collection. You might get lucky with a few complimentary features, but odds are that you're going to have to pay for the best ones.
Field Service Software Savings
Admittedly, field service software is far from cheap. However, it's important to remember that you're spending all this money for a reason: to save even more. And that's exactly what field software does, as well as providing a wide range of other benefits.
Having a software that consolidates work functions like dispatching field technicians, optimizing routes, managing inventory, and providing job status updates, you know it's going to save you a lot of time. And, as they say, time is money.
Prioritize Customer Service
According to a Harvard Business Review study, customers with positive experiences spend 140 percent more compared to those who have negative customer experiences. That means that having field service software that can manage assist with customer service and provide an easy-to-use portal for customers will no doubt increase profits.
Productivity is the key for any growing business to succeed, and there's no denying the ability of field service software to make your team more productive. It not only consolidates a bevy of work functions, but also houses knowledge repositories so productivity will only get better with time.
Double bookings and poorly planned routes can be incredibly detrimental to field service companies. But with the right software, accuracy becomes more than a priority; it becomes the standard.
Get Accurate Field Service Management Software Price Quotes
When it comes to the cost of field service management software, it's pretty obvious that there are a lot of things to consider before making a decision, particularly if you're an HVAC software or plumbing service provider.
While this comprehensive guide has provided a lot of information about what you can expect to pay for your own field service software, the best research you can do is to get a tailored quote for your particularly company. Fortunately, you can get a handy quote by filling out our custom price form for field service management software.
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