The Ramp AI Index, which measures AI adoption within US businesses, has revealed that corporate implementation of the technology may be leveling off.
This contributes to a possible sense of frustration amongst businesses who have adopted the technology and not seen any results internally, or significant return-on-investment.
However, conflicting studies don’t seem to be slowing down any big tech companies. Companies such as Google and Meta continue to develop and invest in AI, and Anthropic CEO Dario Amodei recently stated that AI will change the job market, particularly for white-collar workers.
Recent Ramp Data Suggests Corporate AI Adoption is Leveling Off
According to transaction data from Ramp, AI adoption may be leveling off within the corporate world. Ramp’s AI Index estimates the rate of AI adoption within US businesses by drawing on the fintech company’s card and bill pay data.
The AI Index seems to have leveled off to 41% in May, after what appeared to be ten months of growth. The data further showed that as of May, 49% of large businesses had deployed AI in some form, compared to 44% of medium-sized businesses and 37% of small businesses.
This just in! View
the top business tech deals for 2025 👨💻
Ramp’s AI Index takes data from around 30,000 companies. Concerns have been raised about the accuracy of the data, both because of the sample size, and because the Index identifies AI products and services using merchant name and line-item details. Therefore, it could miss company spending with other cost centers.
Sense of Frustration Amongst Corporate AI Adopters
Recent news and evidence points towards a lack of bang for buck for companies introducing AI. S&P Global, a Manhattan-based data provider, found the amount of companies abandoning most of their generative-AI pilot projects has risen to 42%. This is up from 17% last year.
In similar news, buy-now, pay-later service Klarna has reversed its plan to use AI for most of its customer services after reports of poor quality service and customer dissatisfaction. It is now looking to rehire humans.
This could potentially indicate a growing frustration with AI within the corporate world, particularly when businesses want to see return-on-investment when integrating a new technology. In fact, some studies have shown that AI is not making many differences at all to business operations.
It could be argued that the excitement surrounding AI in the past few years is yet to match its actual capabilities. However, AI companies continue to lay it on thick. Anthropic CEO Dario Amodei recently warned white-collar workers that AI could take their jobs in the next two to five years.
Big Tech Not Slowing Down on AI Ventures
It remains full steam ahead for several big tech companies on AI, despite the mixed findings on how productive the technology can actually be.
Google has recently announced an “AI mode” for its search engine, following the success of AI overviews. Meta is reportedly looking to invest billions into Scale AI, a company which provides data labeling services to businesses to help them train their AI models.
According to the Economist, many companies are struggling to find ways to implement the new tech. Therefore, they would rather have more ways to make AI useful for their business, than smarter models. At a recent Microsoft conference, Anthropic’s Amodei urged users to think big, and keep up faith in AI’s possibilities.
