With prices beginning from just $30 per month, LogMeIn Pro is a surprisingly affordable remote access software solution. But, there have been price rises in recent years, and higher cost Pro plans run to $70 per month and $129 per month – meaning per user costs of $350 to $1,540 per year.
LogMeIn Pro is still a good value product, but it's important to weigh up the benefits of each of its plans to make sure you're picking the right one for the scale of your business and its needs, as well as looking out for LogMeIn deals and discounts.
Working remotely is more popular than ever, and won't be going away any time soon. For anyone with all their files, email, and proprietary software locked into a desktop at work, that poses a problem. How can they work from anywhere while staying secure, and how can IT support safely access their devices when needed?
We explore which LogMeIn pricing tier might be best for you, and whether to upgrade to the steeper plans.. Here's what you need to know before signing up.
LogMeIn Pro has three helpfully labelled plans. Individuals starts at $30 per month, Power Users starts at $70 per month, and Small Businesses starts at $129 per month. All plans include the same core features: remote computer access and remote printing for unlimited users, with an impressive 1TB file storage.
However, Individuals includes access to just two computers, Power Users has access to five, while Small Businesses offers access to ten. All plans include free password manager licenses to the stellar LastPass Premium, and the number of licenses increases with each plan. It's always worth keeping a look out for LogMeIn deals and discounts, of course, which can cut down your first-year costs.
Here's a breakdown of the costs and feature differences between the three plans.
Again, the Individuals plan costs $30 per month, billed annually at $349.99 per year. You'll get access to two computers and one LastPass Premium license.
You'll get the features we named above, namely remote access, remote printing, unlimited users, and 1TB file storage. The plan also includes multi-monitor display ability, so users can remotely view their device entirely on a second local screen.
The Power Users plan offers access to up to five computers along with three LastPass Premium licenses for $70 per month, billed annually at $839.99 per year.
The features remain the same: The ability to remotely access and remotely print from computers, 1TB file storage, multi-monitor display, and unlimited users.
Finally, the Small Businesses plan costs $129 per month, once again billed annually for a total bill of $1,539.99 each year. This plan tier offers access to up to 10 computers and five LastPass Premium licenses. All the features and abilities remain the same.
No, LogMeIn is no longer a free service. It used to be, which is why you'll see a lot of conflicting answers to what should be a simple question. In January 2014, LogMeIn permanently retired its LogMeIn Free tier, so you'll no longer be able to use any version or plan of the service without paying.
LogMeIn does currently offer a 14-day business trial, but that's the most you'll be able to get without opening your wallet.
LogMeIn Pro is best for individuals who are away from their office frequently, whether travelling or working from home, but who need to access files, email, or software from their work computer. It's not just for individuals, though, as any young distributed startup or small white collar business may need the same service. Users can even check their work computer from their mobile device, making LogMeIn Pro a flexible way to stay on the ball from anywhere.
There is one big con: LogMeIn Pro supports a limited range of managed computers, starting at just two for the Individuals plan, and maxing out at ten computers under the Small Businesses plan. Other services are aimed at larger businesses and offer more devices, like TeamViewer Premium, which costs $99 per month but offers an impressive 300 managed devices and a cap of 50 users.
In fact, even LogMeIn has its own enterprise-level remote management service. If you're a growing company, you can at some point switch to LogMeIn Central, their software solution aimed at offering full IT support services to a distributed workforce through remote access. Central starts at a minimum of 25 computers for a base $80 per month plan.
LogMeIn Pro's core feature offering remains the same across all three plans, and we've discussed the main abilities it offers. Here's a more detailed breakdown of LogMeIn's available features.
- Remote Access
- Remote Control
- Endpoint Management
- Remote Monitoring
- Remote Deployment
- Patch Management
- Password Management
- Multi-Monitor Display
- Access Controls/Permissions
- Screen Sharing
- 1TB File Storage
- Unlimited Users
- Remote Printing
- File Sharing
- Session Scheduling and Recording
- Issue Auditing
- License Management
- Cross-Platform Access
- Unattended Access
- Intrusion Detection System
To sum up: LogMeIn keeps things fairly simple, with a suite of features that lets users remotely manage their computer, accessing and printing what they need in a secure manner.
There isn't a focus on collaboration between multiple users or on reporting and analysis, but individuals and small teams likely won't need those abilities.
LogMeIn packs plenty of advantages for small operations or individual workers.
First, there's the obvious one: LogMeIn lets you control your computer remotely. If you travel often but are an essential cog at your place of work, you'll be able to collaborate with your team at a moment's notice, whether you're on a laptop halfway through an international flight, or on your phone during an Uber ride.
One big benefit that other remote access software doesn't offer? Unlimited users. Your LogMeIn Pro package does restrict the number of computers you can access, but not the number of people you can let access them, so you'll be able to fob the control over to any teammate without worrying about hitting a user cap.
The mobile access is also worth mentioning again: You'll be able to access your work computer's files and accounts from a browser app on your mobile device, or by downloading the LogMeIn Pro mobile app, available on Android and iOS alike.
The remote printing ability lets you send documents from your remote computer to the nearest local printer – a handy feature you won't know you need until the one time you realize you needed that contract in triplicate, ten minutes before a meeting with your boss's boss.
Finally, LogMeIn Pro bundles in a complimentary LastPass license, ensuring you can manage and store all your passwords safely – an increasingly useful tool given today's constantly evolving cyber threats.
LogMeIn Pro supports all the usual suspects. Windows, Mac, Android, iPhone, and iPad devices are all supported, with cloud, SaaS, and Web-based deployment all available.
The support team can be reached via email, phone, support ticket, and live chat. You might first want to troubleshoot your issues online before contacting support, however. Training is available through the LogMeIn Pro support website, and includes a Knowledge Base, community forum, and blog.
Finally, it's worth noting that LogMeIn Pro is aimed at smaller operations: Small businesses, freelancers, and lone individuals within a larger company are the ideal customer types. Enterprises looking for a solution that covers their entire workforce will be better off with an enterprise remote access software.
Getting LogMeIn Pro installed and deployed can take a while, although the company provides a free online guide to walk new users through the process, including the system requirements for your device. It will also show you how to add the host software to the computer you'll need to access remotely, and how to commence remote control once it's all set up.
After getting everything installed, users can create a shortcut on their web browser or desktop, or can download the mobile app in order to ensure they can quickly connect in the future.
Once the initial learning curve has been navigated, however, gaining remote control is a fast, painless process.
So what competition does LogMeIn Pro face in the remote access software space, aside from its own LogMeIn Central enterprise solution? We're glad you asked.
First, there's TeamViewer, which offers more features and controls while supporting (much) more devices then LogMeIn Pro's paltry ten computers. The catch is that it costs more, with its cheapest plan charging $49 per month for single-user remote access to 200 devices, from up to three local devices. Check out our guide to its pricing and features for a clear comparison, but the bottom line is that it's best for larger businesses, which need to offer their IT team remote support to hundreds of devices.
See how the two tools stack up in our Teamviewer vs LogMeIn head-to-head guide
Zoho Assist is a little closer to LogMeIn Pro in practice, with an inexpensive raft of plans priced between $8 and $21 per month, billed annually, for remote access to between 5 and 25 computers. Some customer complaints have cited syncing problems between the phone and browser app versions, though the amount of features is impressive, including session transfer, screen sharing, and live chat.
Is LogMeIn Free for Personal Use?
No – none of the LogMeIn services are available for free. While LogMeIn used to offer a free plan called LogMeIn Free, it discontinued this back in January 2014, and users have been paying for the service ever since.
How Much Does LogMeIn Rescue Cost?
The LogMeIn Rescue service starts at $108.25 per month, billed annually, with a $37.50 per month mobile support option available as an add-on. Potential customers can also request a custom quote for team-wide pricing.
While LogMeIn Pro helps users access their own computers remotely, LogMeIn Rescue lets remote IT professionals access their clients' computers to help guide the clients through challenging processes.
What Is the Difference Between LogMeIn Pro and Central?
LogMeIn Pro is designed for use by individuals and small, close-knit teams to remotely access their work computers. LogMeIn Central is best for businesses that need to offer IT support with unattended remote access across a large number of distributed computers. Pro packages start at two computers for $30 per month, while Central packages start at 25 computers for $80 per month.
In short, Central is an enterprise IT solution, while Pro is for individuals and a small number of devices.
Which Is Better, TeamViewer vs LogMeIn?
While both remote access software are high quality solutions, TeamViewer is best for remote IT teams that need to access hundreds of employee devices, while LogMeIn Pro is best for individuals or small businesses that need to access their work computers while travelling.