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How to Deal with Angry Customers There's nothing harder than providing support to a frustrated user, and going about it the wrong way can make things worse. -
WhatsApp Is Adding End-to-End Encryption to Backups The popular messaging app has had end-to-end encryption for five years, but now backups will also be securely stored. -
Microsoft Is Shutting Down LinkedIn for China The company will replace it with a job listing app — called InJobs — that will not offer the social media features.
