May 23, 2019
Customer service-focused software for efficient multitasking
Running a field service business requires a multi-faceted attention to detail, and Jobber provides that in spades. It manages your internal work processes and allows you to keep track of technicians working with customers out in the field.
Plus, Jobber makes customer service a notable priority with many helpful client-facing features, in addition to the team and business-focused features you'd expect. It will help you turn your new customers into regulars.
- Best for organizing medium to large businesses
- Easy to use with excellent support for both your customers and you
- Jobber caters to an incredibly vast number of industries
As one of the more popular field service management software on the market, Jobber has established itself in the industry as a customer service-driven company, providing 24/7 help to users via phone, email, and even live chat. Founded in 2011, the Edmonton-based company not only provides a comprehensive platform to improve your company, it also walks you through the growing pains of adding a new software to your business.
To learn more about what this specific software brings to the table, take a look below at the features, benefits, customer support options, plans, and pricing, all culminating in the final verdict regarding whether or not you should sign up for yourself.
- Very highly rated 24/7 customer service
- Quickbooks Integration
- Android and iOS mobile app
- Basic features outside of customer support
- Limited team communication options
Compare Jobber to Other Leading Field Service Software Providers
Jobber provides field service software to the following industries:
Alarm Installation, Appliance Repair, Carpet Cleaning, Commercial Cleaning, Drywall Services, Electrical Contracting, Fencing Services, Flooring Services, Garage Door Automation, General Contracting, Handyman Services, Hardscaping, Home Automation, Home Lighting Installation, HVAC, Irrigation Services, Janitorial Services, Junk Removal, Landscaping, Lawn Care, Mechanical Services, Mobile Pet Services, Painting, Paving, Pest Control, Plumbing, Pool & Spa Services, Pressure Washing, Property Management, Protective Coatings, Renovations, Residential Cleaning, Roofing, Security Installation, Snow Removal, Tree Care, Window Cleaning
Two words: Efficient. Multitasking. It's what every successful business person wants to achieve, and that's what you'll get out of Jobber's vast catalog of client, team, and business features. You'll be able to manage every facet of your business from a single platform.
Jobber doesn't just provide the basics. It goes above and beyond with its features focusing on customer service, so you know that you and your customers will be well taken care of no matter how hectic the field gets.
Schedule & Dispatch
Every field service business needs help with scheduling and dispatching technicians. Jobber makes it easy to send out technicians and track their schedule, with a simple drag-and-drop, color coordinated calendar that will improve productivity every day. Plus, you can make simple changes in the middle of a job, so things don't get too complicated.
There's nothing worse than having to double input data on a daily basis. Fortunately, Jobber comes with Quickbooks Integration so all your invoices and payments will immediately sync to the financial software. Don't use quickbooks? Other integrations include Xero, Square, Paypal and Stripe. Such seamless transfer of information will save you time on an almost hourly basis, so you can focus on more important business processes.
GPS Tracking & Route Optimization
Keeping track of your technicians in the field is one thing. But if you really want to increase accuracy of your business, Jobber is right for you. This software allows you to track your field technicians with GPS, while also providing them with optimized routes to get to where they're going faster than ever. Plus, it's customizable, so you can change the route easily, if need be.
Client Hub and Client Manager
Customer support is Jobber's best feature, with a wide range of helpful features designed to make life easier for you and your clients. Their dedicated Client Hub allows customers to solve problems on their own, with a personalized online experience. This 24/7 platform prioritizes customer support, making sure that you're always there for your customers, even when you're not actually there.
Additionally, the Client Manager gives you all the information you need to schedule repeat jobs on the fly. And with comprehensive client profiles, you'll be able to keep track of everyone, including exactly who has paid, whose payments are pending, and how much customers still owe you in a single app.
Jobber Mobile App
Jobber offer all of their field management services across both desktop and mobile app, so you can stay updated on the move, using either iOS or Android. The app has mixed reviews, with some customers complaining it is difficult to get to grips with and has limited offline functionality. However, Jobber have been quick to reply to customer queries and advise on any issues, reflecting their excellent customer service, and are continuously updating the app to add and improve its features.
Happy Customers = Happy Business
In the field service industry, happy customers are the key to making an impact. Whether you're looking to acquire repeat business or reach new clients, you're going to need a satisfied client base to keep things on track.
This video from Jobber explains how they plan to help you put those smiles on your customers' faces. With plenty of time-saving features and easy payment management, it's bound to put a smile on yours too.
Jobber Set Up and Customer Support
The reason Jobber is considered one of the most popular field service softwares on the market is because of their customer support. While they may be missing a few key features like online booking, it's customer support team makes life easier for your and your customers. Review after review compliments Jobber's customer service efforts as “excellent,” “great,” and even “over the top.”
Between the dedicated Client Hub, streamlined customer communication, and client profiles that make repeat business easier than ever, customer service is clearly a priority for Jobber. If you want to be assured that your customers are going to be taken care of, Jobber is a no-brainer.
Support & Training
- Live Chat Support
- 24/7 Coverage
- Jobber Academy
- Live Online
Jobber Plans and Pricing
You can't make an educated decision on a field service software for your business before you know how much it costs. Depending on the size of your business, the number of clients you service, and how many people you have managing your team, you could be paying completely different prices. Fortunately, Jobber provides three different payment options for your particular needs.
The Core pricing plan from Jobber costs $69 per month, comes with standards features, and allows two users access to the software. The Connect package comes with a few additional features, allows ten users access to the software, and costs $129 per month. Finally, the Unlimited package comes in at $259 per month and, you guessed it, allows unlimited users access to the software.
Choosing a plan can be hard, but if you get a tailored quote today, you'll have a better idea of what your company needs when it comes to field service software. In fact, by using TechCo's price comparison service you can directly compare a range of leading field service software providers, not just one- so you can find the best deal for your specific business, in minutes.
Jobber Case Studies
It obviously helps to understand all these facts and features about Jobber before making a decision. However, knowing a software is right for you takes more than just numbers; it takes a bit of trust. These companies utilized Jobber and it made their businesses that much easier to manage. Take a look at what they had to say.
When Painter Enterprise was founded in 2003, organizing your business with carbon copies was hardly considered a bad idea. However, now that we're firmly in the digital age, trying to manage employees, schedule jobs, invoice customers, and provide customer service is downright impossible with just paper.
The Painter Enterprise founders wanted to modernize their system, but hated the idea of having to use multiple softwares to get the job done. Jobber provided the all-in-one platform they needed to not only manage existing business, but also scale and grow seamlessly, thanks to the largely automated system.
“Say I have a client that phones me up and says, ‘you did a job for me last year, we’d like to repaint it,’” said Graham Audenart, founder of Painter Enterprise. “I can go back and look at that client, see the exact job that we do, we can reprice it the exact same way, and we can also see what products we used. Jobber has made my company way more organized.”
Not only has Painter Enterprise now reached out to more customers and grown their business, they've also begun offering more services because managers don't spend all their time organizing papers and tracking employees; Jobber does it for them!
Trust Home Comfort
Having started his career in sales, Trust Home Comfort founder Van Wu knew the importance of happy customers when it came to running a business. Fortunately, he knew that a good field service software could make all the difference when it came to growing his business, and decided on Jobber because there wasn't a huge financial commitment up front.
“Jobber didn’t need a bunch of money upfront,” said Wu. “As a new business, we couldn’t tell if it was going to fit our needs, so we wanted to start small to make it less risky for us financially.”
Once they tried it though, they were hooked. From the ease of use to the intuitive design, Jobber was the perfect software for Trust Home Comfort to keep track of their business. And with the cold winters in their home base of Edmonton, it's important to always be ready to respond to HVAC and heating needs.
“The calendar would definitely be my favorite feature. I like the monthly view,” said Wu. “I can coordinate all of my work and when I’m done I can just generate the invoice and email it to the customer. Jobber is very user-friendly, it just gets things done.”
Simply put, Jobber made Trust Home Comfort a more professional company. Customers were better taken care of, jobs were performed on time regularly, and everything just ran a little bit smoother.
Jobber Software: The Verdict
Jobber is typically found at the top of most field service software review sites, and the main reason is their customer support. Particularly impressive, for the relatively low price, Jobber's customer support team is available whenever you need them, making it feel like a premium service for pool service, HVAC companies and everything in between.
As for their features, they aren't particularly groundbreaking, but they are notably easy to use. All in all, Jobber is a safe bet for anyone, but particularly for businesses that might be new to the field service software world. Because sometimes, you need all the help you can get!
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