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Lattice Review 2019

April 24, 2019

10:00 am

Lattice logo
  • Established: 2015
  • HQ: San Francisco, CA, US
  • Holistic interface
  • Updates frequently
  • Limited third-party integrations

A useful, streamlined performance management service for mid-size businesses.

Lattice’s performance management software stands out due to its well-built interface, which prompts users to view the employee, team or company’s reviews, goals, and feedback in a streamlined, intuitive manner. The point of performance management software is to keep everyone on the same page, and that’s where Lattice excels. It’s a young company aimed at mid-size businesses, and can provide the structure these businesses need to continue rapid growth.

  • Free demo
  • 24/7 Support
  • Serves mid-size businesses

What Is Lattice?

Lattice makes performance management software with a particular focus on growing, mid-sized businesses. Founded in 2015, it’s an early stage venture startup based out of San Francisco.

The service offers all the essentials a company needs to stay on top of in order to best manage employee performance. Performance reviews, goals, surveys, peer feedback, and weekly one-on-one meetings can all be initiated, tracked, and completed easily through the interface. The service is available via a monthly subscription, through two plan tiers – one basic, one advanced. A third enterprise tier also offers dedicated training and customization.

Lattice offers third-party integrations for a few key areas, but doesn’t support as extensive a list as other HR software services like Namely or Workday. However, as long as your business doesn’t depend on any additional third-party services that Lattice doesn’t support, this shouldn’t be a problem.

This review covers Lattice’s core features, explaining what makes them valuable, before discussing Lattice’s support policy and payment plans.

In this guide:

Lattice: Core Performance Management Features

Reviews

The Lattice performance management review templatePerformance reviews are at the core of any Performance Management software, and Lattice offers a version of the review cycle that centers everything on the employee. 360, managers, direct reports, and self reviews are all supported.

Review templates can be created through Lattice’s Question Builder function, although the service also includes a few pre-built versions of the most popular tried-and-true templates as well. With the right template, a company can ensure that an employee’s aims match the company’s wider goals and culture.

Goals

Lattice displays individual goals, team goals, and company goals within their respective tabs at the top of the Lattice dashboard. If an employee clicks on a department, they’ll view all that department’s goals, with that team’s public individual goals listed below.

Each manager or team lead can view their direct reports on a page that includes updates, one-on-ones, and any team feedback, all in one central location. This holistic dashboard helps make sure no conversation or goal gets forgotten.

One-on-Ones

Lattice’s one-on-one meeting process comes in three steps. First, managers and employees will collaborate on their agenda for that week, working together to make notes on a document they can both view. Next, they’ll take notes during the meeting to track their decisions. Finally, they’ll cover their next steps, staying on the same page as they execute their mutual next action following the meeting.

Feedback

Peer feedback can be given from one employee to another via the Lattice interface. It won’t disappear into the void, either: Each employee’s personal feedback will be viewable in a right-hand column alongside their performance review. The column can toggle between goals and peer feedback, offering the context needed to understand the performance review.

Integrations

Lattice offers integrations to help its clients with three main tasks: Adding data from HR services, connecting different communication services, and staying safe with a single sign-on security protocol.

The third-party HR services available to Lattice include BambooHR, Namely, Workday, Zenefits, Rippling, and any other solution with an SFTP integration. The third-party communications services available are Gmail, Outlook, and Slack, while the single sign-on options include G Suite, Okta, and OneLogin.

Video Highlight: The Employee Dashboard

Here’s a short video that showcases the type of experience an employee can expect when logging on to Lattice. A dashboard gives them sections for updates, goals, reviews, and any feedback left on their profile by their peers. If they click over to the “Company” tab, they’ll be able to see the org chart as well as profiles for their coworkers, which will include all their public goals and updates.

Setup and Customer Support

Lattice offers support through email or live chat on its website, and has a reputation for rapid responses.

The service also has an online Help Center that answers common questions and concerns. In addition, it hosts an online ‘people management library’, which offers free resources including articles, interviews, books, and webinars.

Support and Training

Support options

  • Live chat
  • EMail: Support@Lattice.com
  • Email hours: 24/7

Training options

  • Online help center
  • Online library
  • Webinars

Lattice Plans and Pricing

Lattice performance management software comes in two main tiers: ‘Performance’, which costs $9/user/month, and ‘Performance & Engagement’, which costs $12/user/month and includes employee engagement surveys, as well as improved reporting and analytics features.

There’s also an Enterprise tier, which is only available for a custom price based on a company’s needs. It includes custom implementation and product solutions, quarterly business reviews, and onsite executive training.

One big caveat worth noting: Lattice comes with a minimum annual contract of $2,000. Assuming your business picks the Performance plan, each employee will cost $108 per year, meaning your company will need at least 19 employees before it passes up that minimum. With the $12/user/month plan, your company will need 13 employees to pass $2,000 per year.

In other words, Lattice isn’t a cost-effective option for businesses that don’t have 13 or more employees. It’s best for mid-size businesses only, and is likely geared towards startups that have just passed their first dozen employees and need to start laying down more internal infrastructure.

The Verdict

Lattice is Tech.co recommended. The service offers a coherent, integrated platform that allows managers and employees to track their goals and performance, without missing any important details. It’s best for rapidly growing businesses with at least a dozen employees, but offers the scaffolding needed for a company that employs thousands.

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Adam is a writer at Tech.co and has worked as a tech writer, blogger and copy editor for the last decade. He's also a Forbes Contributor on the publishing industry (and Digital Book World 2018 award finalist) and has appeared in publications including Popular Mechanics and IDG Connect. When not glued to TechMeme, he loves obsessing over 1970s sci-fi art.