Developed by Ultimate Software, UltiPro has been around for decades. Its staying power can be attributed to its simplicity, reliability, and spread of features.
UltiPro offers a full HR solution packed with essential performance management abilities, including employee goals, reviews, feedback, and learning opportunities. The blocky interface isn't sleek but remains fast and functional, and the 24/7 customer support options are appealing.
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Founded in Florida in 1990, Ultimate Software is a massive tech company by any definition. The company reported $940.7 million in total revenue in 2017, its office locations include the US, Canada, the UK, and Singapore, and its employees numbered over 4,200 as of 2019.
Ultimate Software's flagship service, UltiPro, is a cloud-based human capital management (HCM) solution. This review takes a closer look at UltiPro's performance management functionality – is it the right choice for tracking your operation's performance reviews, and ongoing employee goals?
The feature-packed UltiPro interface uses a series of menu bars to make everything accessible with a few clicks. To be honest, it doesn't look very pretty. The interface has that old-school Office Space look to it that one might expect from a software service first released in 1993. Still, the interface is functional, and can be navigated quickly once you get over the learning curve.
Many of the performance management features are available to managers after two menu bars – just navigate to the “My Team” menu item, followed by “Talent Gateway,” and you'll find a selection of features including assignable goals, team competencies, development opportunities, and succession plans.
Read on for our full review, which covers the core performance management abilities of UltiPro, as well as offering information on the support options and pricing structures.
In this guide:
The UltiPro service lets managers create assignable goals, with plenty of customizable options allowing them to tailor the goals to specific needs. Details include the goal's title, description, category, type, importance, corporate goal alignment, and organizational impact, as well as active/inactive status and a check box to mark if it's merely a stretch goal.
Managers can assess employee performance at an individual and team level, gathering feedback at all times rather than just at set intervals. Review status for all direct reports can be viewed at a glance thanks to an auto-updated pie chart, which splits all the reviews into “not started,” “in progress,” and “completed.” Once the reviews are in, the business can analyze them, and will be able to better identify and retain high performers – saving valuable time and resources while keeping the operation running smoothly.
Feedback and Learning
UltiPro also offers “Leadership Actions,” a library of potential activities designed to let managers coach or otherwise engage the employees under them.
By tracking key metrics, managers will be able to assess workforce progress across the organization. The talent database can be easily searched, allowing managers to group employees by shared goals, and easily see which feedback or coaching sessions are needed for which groups.
Video Highlight: The UltiPro mobile app
UltiPro's mobile app lets you stay connected to your team while on the go, allowing you to email, request time off, access tax forms, receive alerts, view pay history, and update your employee profile – all from a smartphone. In this one-minute video, we get a quick overview of the HR features available on the UltiPro mobile app, which is available for download from the Apple App Store and Google Play. Also, the narrators in this video aren't your average employees…
UltiPro has customer service representatives available 24/7 by phone, email, and online web form submission. The company has a reputation for rapid response to client feedback. It also offers a self-serve hub of help and support answers.
UltiPro also offers an FAQ page dedicated to its mobile app.
Support & Training
Phone: 1 (800) 432-1729
Phone Hours: 24/7
Email hours: 24/7
Online contact form
UltiPro offers a per employee, per month subscription plan, paid annually, but does not make its exact prices available publicly. Research indicates that plans start at $600 per year per five users (which works out to $10/month/user), but this figure may be subject to change.
The surest way to learn more about UltiPro's exact cost for your business? Reaching out to them for a quote. Once you have a figure, you can contrast it against UltiPro's competitors in the performance management software industry, or simply fill out Tech.co's handy comparison form. It just takes a minute, and helps you gather quotes from the top performance management vendors working today.
UltiPro is a reliable and efficient service, with quality customer support and a fairly reasonable (if a tad steep) price tag. Features aren't as comprehensive as some other performance management software services, and the 90s-era interface won't turn any heads – but UltiPro is still a worthwhile option.
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