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Polycom Phone Systems and Headset Reviews

June 20, 2018

11:15 am

  • Established: 1990
  • HQ: San Jose, California
  • Sells own-brand phones
  • Cloud and traditional phone systems
  • Video conferencing available

A well-established business phone provider with a strong background in both hardware and software.

With nearly 30 years experience in the business phone space, Polycom has earned its reputation as a reliable service provider. The San Jose-based company can offer cloud-based phone systems, but also assist with more traditional physical-based set ups too.

As the largest pure-play collaboration company in the industry, Polycom has provided communication and collaboration solutions for companies of all sizes to improve productivity and encourage team work.

  • Highly scalable for all business sizes
  • Integrates with Microsoft Teams, Skype for Business, Salesforce and others
  • Range of phones for every budget

Polycom offers a large suite of telephone systems and video conferencing, as well as more traditional phone hardware. Whatever your businesses needs are, chances are that Polycom will be able to fulfill them. While they don’t have their own set of branded headsets, their recent partnership with Plantronics gives them and their users access to a bevy of handy headsets.

It offers integration with essential software packages including Google and Salesforce. Polycom also allows users to connect their devices to Microsoft Teams and Skype for Business so you can improve audio quality and overall user experience with software that your team is familiar with.

Polycom Telephone Services: Core Features

RealPresence Group series

Video is slowly but surely taking over the future, and your business needs to be prepared to keep up. With the RealPresence Group series, Polycom has provided a wide range of helpful devices and softwares that will keep you meaningfully connected with team members, no matter where they are.

This enterprise-level video conferencing system makes it easy to communicate effectively with 1080p video quality, share content wirelessly or via HDMI or VGA connections, and it’s even compatible with Microsoft 365 and Skype for Business.

Polycom Phones Reviews

Polycom has a wide range of phone systems available. Check out a few reviews of their more popular models below:

Polycom SoundStation 2

PolyCom SoundStation 2The SoundStation2 EX is a high-functioning conference phone used by many conference rooms around the country.

Equipped with just enough sophistication to be helpful but not overwhelming, this model has great audio quality, easy-to-read backlit display, and can be configured to work with cell phones. At $149, it’s comparable with high-end, next-generation conference phones found in mid-size and large businesses.

Polycom RealPresence Trio 8800

PolyCom RealPresence Trio 8800The Polycom RealPresence Trio is one of, if not the leading conference phone on the market, and for good reason. The advanced features make it ideal for any sized conference room and the 360 degree, 20 foot microphone pickup is unrivaled within the industry.

Although the price point of around $1,359 means it is a costly investment, it is an excellent choice for any business looking to take advantage of teleconferencing equipment in improve their communications process.

Polycom VVX 600

Polycom VVX 600The Polycom VVX 600 is an excellent choice of VoIP phone for any organization looking to introduce modern, highly function desk phones to their office.

It is packed with a number of helpful features, including Polycom HD voice, which is a must have for businesses who often make long-distance phone calls. It also has duel USB ports. The Polycom VVX series has seen a number of extremely reliable handsets and, at only $259.95, the 600 model only enhances that reputation.

Headset Compatibility

As well as advanced desk top phones and teleconferencing equipment, Polycom is also specialized to be compatible with business headset technology. There are a number benefits to using a headset when making calls in an office environment.  These include:

  • Preventing muscle soreness in neck and back
  • Allows users to remain connected to their phones at all times
  • Frees up hands for other tasks
  • Headsets can improve call clarity making communication easier

While Polycom doesn’t offer headsets of their own, they have recently partnered with Plantronics to provide high quality products that is specifically compatible with their software. Polycom is also compatible with a wide range of other headset brands, include Jabra and VXI, so don’t feel like Plantronics is your only option.

RealPresence Trio and RealPresence Centro

Collaboration on a team is only possible if you have the communication tools to pull it off. Polycom provides a wide range of helpful voice and video solutions designed to make talking to team members simple and effective.

The RealPresence Trio is a leading conference phone system with a 20-foot range and stylish design. The RealPresence Centro is a collaboration hub with quality cameras and huge displays so your team can communication properly. Check out more of their key features in this video from the company.

Set Up and Customer Support

Even for trained IT professionals, advanced telecom systems can be complex. To help with the transition of a new service, Polycom provides consulting for the different facets of deployment, no matter what service you choose.

Polycom consultants can and will:

  • illustrate the benefits of your chosen system
  • help you avoid any risks
  • advise you on protecting your investment
  • offer metrics and insights
  • walk you through the technical aspects of network deployment, strategy, and integration of the new software into the old

For queries, issues, and general telephone systems discussion, Polycom have an online forum. Both staff and other customers can respond and share their experiences.

Finally, Polycom offer an online database, with searchable topics that should help in resolving the most common questions.

Support & Training

Support options

  • Phone: 1-888-248-4143 
  • Searchable knowledge database
  • Online forums
  • 24 hour support line

Training options

  • Online self-paced learning
  • Tutor-led courses
  • Online database
  • FAQs

Polycom Plans and Pricing

Polycom has many products and solutions available for your business, with a wide ranging of pricing depending on your business needs and size. As with many telecom companies, Polycom doesn’t advertise their prices on their website, and insists you get a quote to find the right plan for you. As for their phone systems, they range in price from a few hundred to a couple thousand dollars, depending on the kind of technology you’re looking for.

Whether it’s voice solutions, video conferencing, phone hardware or a combination of three, Polycom will be able to build the right package for you. The quickest way to get a bespoke quote for your company is to use our price comparison form today.

Polycom Case Study: MacRoberts LLP

Scottish law firm, MacRoberts LLP had a problem. They had expanded to multiple locations and were serving many high-profile clients, but were operating on a legacy telephony-only PBX system.

They reached out to Polycom, who deployed a dynamic suite of services. Corporate training for their clients improved through Polycom’s HDX room telepresence solution, and it reduced travel costs as well. Additionally, the firm uses Polycom’s CX700 IP desktop phone in addition to its voice and audio-enabled CX5000 conference station.

Final Verdict

Polycom is able to offer a comprehensive suite of products and services to your business, no matter on size or budget. With almost three decades of experience under their belt and a reputation for quality products, it’s safe to say Polycom is established in the industry for a reason.

Being so well established, the company is able to deliver you a smooth and robust service with a high level of professionalism. Their longevity, however, has made some reviewers complain that they’re a bit slow to catch up with changing trends, so if you need to be on the cutting edge, be sure to do your research beforehand.

Overall though, reviewers say that Polycom produces quality devices, connected through a reliable software, that get the job done.

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Richard Parris is the Managing Editor of TechCo.

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