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Business Phone Systems

IVR Systems

By | Jun 20, 2018 at 11:27 am

What is IVR? IVR (Interactive Voice Response) technology allows callers and computers to interact over the phone through an automated voice system. While it has many applications, its fundamental purpose is to collect information from a caller. Based on a particular touchtone or simple...

Business Phone Systems

Phone Switchboard Guide

By | Jun 20, 2018 at 11:20 am

Switchboard systems have certainly evolved since the early days of the telephone in the late 1800s. They now include numerous features and functions which can significantly improve customer service standards, make cost savings and reduce the workload for call operators. What are Phone Switchboards?Different Types...

Business Phone Systems

Virtual Receptionist Phone System

By | Jun 20, 2018 at 11:15 am

What is a virtual receptionist? A virtual receptionist, or auto-attendant, is a common feature of many VoIP and IVR systems. Not to be confused with a live virtual receptionist who answers calls and performs admin tasks remotely for a business, the virtual receptionist of...

Business Phone Systems

PSTN – Public Switched Telephone Network

By | Jun 20, 2018 at 11:15 am

PSTN refers to a traditional fixed line phone network. Commonly referred to as the Plain Old Telephone Service, PSTN represents the public and government-owned telephone system used by businesses and residents alike. It’s international in scope, and comprises networks of circuit-switched wires that transfer...

Business Phone Systems

Telecom Operators by Brand Value

By | Jun 20, 2018 at 11:15 am

Just How Valuable Are Our Operators? The popularity of mobile devices has grown at a rate that nobody could have predicted. Handsets are packed with more technology than before and today we spend our precious time staring into beautifully vivid, high definition digital displays….

Business Phone Systems

Best Cordless Office Phones 2018

By | Jun 20, 2018 at 11:15 am

Cordless office phones have many benefits over traditional desk phones when it comes to business. Depending on the nature of your organization and the size of the office space you operate in, cordless office phones can increase collaboration and also offer flexibility to a...

Business Phone Systems

Top 10 Best Conference Phones For Small To Medium Business

By | Jun 20, 2018 at 11:15 am

In a busy work environment, face-to-face meetings aren’t always possible or the best use of colleagues and employees time. With a conference phone set up, many meetings can be conducted as audio conferences instead, providing a time-saving and cost-effective alternative to traditional meetings. Product ReviewsImportance of a...

Business Phone Systems

Top 10 VoIP Softphone Apps For Business

By | Jun 20, 2018 at 11:15 am

Whether you already have an established phone system service package for your business or you simply want to take advantage of free or low-cost calls from your solo or small business smartphone, it can pay to do a little research to find the best softphone app for...

Business Phone Systems

Alternatives to Google Voice

By | Jun 20, 2018 at 11:15 am

With a growing list of digital products and services, Google has been serving the requirements of the average business owner for a while now. Not only does the company offer a dedicated email service and cloud storage, Google users can also run training through...

Business Phone Systems

VoIP Security

By | Jun 20, 2018 at 11:15 am

VoIP technology is growing at a rate virtually unrivaled in the business world, disrupting an industry that has long remained the same with traditional structures being in place for several decades. With the benefits on offer from a VoIP phone system it is no...

Business Phone Systems

VoIP Headsets For Business

By | Jun 20, 2018 at 11:15 am

Finding the right office products for your team is one of the biggest hurdles when it comes to getting the correct communications structures in place for your business. However, what should be a straight forward process can often be made more complicated by the...

Business Phone Systems

A Guide to SIP Trunking

By | Jun 20, 2018 at 11:15 am

Session Initiation Protocol or SIP Trunking as it is commonly known is very similar to your conventional business phone line, but it relies on a virtual connection to a Public Switched Telephone Network (PSTN) making use of your internet connection. SIP Trunk Pricing ComparisonTop...

VPN

How To Set Up a VPN

By | Jun 18, 2018 at 7:16 am

Using a VPN can make your connection to the internet more secure and more private. If you set up a VPN, you can anonymise your browsing and access overseas services, too. The best virtual private networks (VPNs) are easy to set up, and should…

Fleet Management

What Is Fleet Management?

By | Jun 14, 2018 at 10:18 am

Fleet management is the process of monitoring and caring for a fleet of vehicles in either public or private sectors. Fleets can include ships and aircraft, but more commonly consist of commercial motor vehicles like cars, trucks and vans. Typical fleet management tasks cover…

VPN

What is a VPN?

By | Jun 14, 2018 at 9:17 am

A Virtual Private Network (VPN) is a great way to boost your online privacy and security by providing an encrypted connection to the internet. With a VPN, you can connect to websites and online services anonymously, hiding your location and protecting your activity from…

Password Managers

What Is A Password Manager?

By | Jun 7, 2018 at 11:51 am

A password manager is software that remembers all your website passwords, such as for your email, social media and banking. With a password manager, you can log in by autofilling passwords with the click of a button, so you don’t need to remember numerous…

Fleet Management

The ELD Mandate: Everything You Need to Know

By | Jun 5, 2018 at 7:05 am

The ELD mandate rules that in 2018, nearly all U.S. commercial motor vehicles must now have an electronic logging device (ELD) in order to track drivers’ hours of service and ensure they comply with labor regulations. We take a look at what the ELD...