GoToMeeting is a business software solution for online meetings and video conferences. Created by LogMeIn, it helps businesses communicate in a streamlined manner in real time, even if their members are working remotely or distributed around the globe.
In this review
- GoToMeeting Pricing – Review price plans and free options
- GoToMeeting Core Features – What can GoToMeeting offer you?
- GoToMeeting vs GoToWebinar – Which should you choose for business meetings?
- GoToRoom Video Conferencing Equipment – Hardware solutions for offices
- Customer Set Up and Support – Customer service available for GoToMeeting customers
- GoToMeeting FAQs – Your questions, answered
- The Verdict – Jump straight to the pros, cons and crux: Should you buy it?
GoToMeeting is a software solution that helps businesses schedule, host, and manage both internal and external video conferences. Attendees can join with video or just over the phone, from desktop or mobile, and using a selection of integrations including Microsoft, Google, and Salesforce. Advanced plans support automatic transcriptions and unlimited recording.
GoToMeeting's owner, LogMeIn, offers additional software and hardware solutions, from video conferencing hardware bundles to solutions including GoToWebinar (webinar software), RescueAssist (web support software) and LastPass, a password management software that LogMeIn acquired in 2015.
Currently, LogMeIn is offering a free three-month-long bundle of software to those on the front lines of the coronavirus pandemic response, including those in the healthcare, education and non-profit industries, as well as municipalities.
While you may occasionally experience hiccups in audio or video quality, these aren't unique to any video conferencing service.
Overall, GoToMeeting delivers a reasonably streamlined, simple service with the features, security and support you need.
Users can pick from three different online meeting plans: Professional, Business, and Enterprise. There's no free plan tier, but a 14-day free trial is available with no payment information required. This free trial is currently extended for businesses helping to fight the pandemic.
The Professional plan costs $12 per month per organizer and allows for a maximum of 150 participants — the organizer is the person with the power to host a meeting, while participants don't even need a GoToMeeting account to join a meeting, which is why there's no extra charge for them.
The Business plan boosts the maximum number of participants to 250 for a charge of $16 per month per organizer, and includes some features that the Professional tier does not, including unlimited cloud recording, auto-transcriptions, and the ability to include co-organizers are the big ones.
An additional function, GoToWebinar Lite, is available as a $20/month add-on for both Professional and Business plans, giving users the ability to host webinars for up to 100 participants.
Finally, the Enterprise plan is GoToMeeting's custom solution for larger businesses. It allows for up to 3,000 simultaneous participants, though you'll need to contact GoToMeeting's sales team to figure out what features your custom plan will offer and how much the custom quote will run your company.
GoToMeeting Core Features
Video and Phone Meetings
GoToMeeting's main functionality: Letting organizations run virtual video meetings. Participants can join with video or just with audio, from desktop or mobile devices alike.
Each meeting requires one organizer, who is responsible for running the event, though the Business plan allows for multiple co-organizers as well. It's an ideal solution for a distributed workforce.
Recording & Transcription
Most businesses will want to keep a record of what was said during a meeting. It keeps everyone accountable and maintains a trustworthy written timeline of business decisions. But keeping notes during a fast-paced video conference can be a pain, making GoToMeeting's auto-transcription functionality one of its best features.
When you need to document a meeting, hit the record button to save the video and audio from that meeting. You can pick the file location of the saved video from your preferences page. GoToMeeting's AI program, Smart Meeting Assistant, will create an easily searchable transcription of the meeting as well.
The downside here is that you'll only access these abilities with the Business plan, not the Professional one.
If you've ever tried to describe a flowchart to anyone, you'll likely appreciate the screen sharing feature. With it, the organizer can share their own screen, letting participants see their charts and illustrations.
The organizer can choose whether to share their main screen or a second one, and can pick a specific application to share (like PowerPoint or a web browser) rather than just the entire screen.
The need for a video meeting doesn't mean all participants need to sit at their desktop for the entire conference. The free GoToMeeting app can be downloaded for iOS, Android and Windows Phone, and lets any participants join with full functionality from their mobile device.
All of GoToMeeting's HIPAA-compliant software packages come with the same built-in security features. Every interaction is protected with goverment-grade AES-256 Bit encryption, and your information is stored in SOC2-certified data centers.
They've also recently adapted risk-based authentication, so any suspicious or unusual login attempts will be duly flagged, and offer single sign-on functionality.
All of GoToMeeting's plans include a variety of integrations to further streamline a business's operations by making a video meeting feel as effortless as an in-person face-to-face.
The Office 365 plugin is a popular option, letting operations that run on Microsoft's wares quickly schedule, manage, and join video meetings without leaving their calendar. A Google Calendar plugin does the same for businesses that have opted for G-Suite rather than Office 365, and a Salesforce integration lets organizers and participants jump into meetings from their Salesforce interface.
Finally, a recent addition is the Slack meetings integration, which opens a video conference from within a business Slack account.
GoToMeeting and GoToWebinar offer different features intended for different purposes. If you're training your employees or offering a presentation to potential clients, you'll want GoToWebinar. But if you're hosting a general meeting in which everyone has the chance to talk, you'll want GoToMeeting.
So what's the difference in functionality between hosting an online meeting and hosting a webinar? GoToMeeting lets everyone share documents or share their screen, allowing for interactive participation from all. In contrast, GoToWebinar has one screen, shared by the presenter, while all participants can communicate just through audio or by answering poll questions. This makes GoToWebinar best suited for marketing, training, or internal one-way briefings.
What is GoToRoom?
GoToRoom is LogMeIn's all-in-one hardware and software bundle, designed for companies with a need for a conference room dedicated to video calls. Dedicated rooms for businesses' conferencing services are an increasingly common requirement in today's global economy, and the GoToRoom bundles are available in a few different varieties.
One GoToRoom kit includes a computer, an audio input like a headset or microphone, a webcam, and the GoToMeeting conferencing software. You'll get different bundles for different sizes of conference room, or through two different hardware provider brands, Poly and Dolby Voice.
Do I Need GoToRoom?
If you already have all the conferencing room hardware you need, than there's no need for a GoToRoom bundle. Instead, check out the “InRoom Link” add-on for a GoToMeeting plan — it'll let you join a normal GoToMeeting online meeting with most pre-existing conferencing equipment.
Costs for GoToRoom bundles are determined on a case-by-case basis, so you'll need to get a quote to determine how much your specific hardware costs and subscription fee will add up to.
Set Up and Customer Support
Customers across all plans will receive 24/7 phone and email support from live representatives, as well as live and on-demand training.
In addition, qualified accounts on the Enterprise plan will be assigned a dedicated customer success manager to ensure the adaptation process goes smoothly, in addition to any custom onboarding and training that may be needed.
Support & Training
- Phone support 24/7
- Email support 24/7
- Live chat
- Help portal
- User guides
- Online videos
- Live training
We've included some of the most commonly asked questions below, along with our bite-sized responses.
Is GoToMeeting free?
GoToMeeting does not offer a free plan. They do offer a 14-day free trial, but that's as close as they come. However, participants can attend a meeting for free: they only need to download the app. In order to host a meeting, you'll need to buy a plan and join the meeting as its organizer rather than as a participant.
Do I need to download GoToMeeting to join a meeting?
Yes, you'll need to have the GoToMeeting app for desktop or mobile in order to log into a meeting. The app is free to download for participants, since only the organizer of each meeting needs to have a paid account.
How do you use GoToMeeting?
An organizer with a paid GoToMeeting subscription can start a meeting by logging in, clicking the “Schedule a Meeting” button on their homepage, entering a meeting title, selecting a date and time, and picking which audio options to allow (such as VoIP, long-distance numbers, and/or toll-free numbers), then deciding whether or not to require a password.
Alternatively, they can immediately start a meeting with the click of a button, and then share the direct link to those you'd like to join.
To join, participants can click a directly-shared link, or click their calendar invitation link at the desired time to be directly sent to the video meeting.
Is GoToMeeting safe to use?
Yes, GoToMeeting is about as safe as video conferencing software gets! While your data will still be sent across the internet, it will be encrypted first, and it'll be saved in GoToMeeting's SOC2-certified data centers.
Cybersecurity is constantly evolving, so it's difficult for anything to be entirely safe, but GoToMeeting offers a secure software solution.
What are GoTo Emergency Remote Work Kits?
Due to the impact of the ongoing coronavirus pandemic around the globe, LogMeIn is offering free three-month-long subscriptions of GoToMeeting to any qualifying front-line service providers. This group includes “healthcare providers, educational institutions, municipalities, and non-profit organizations” as well as current LogMeIn customers.
These special offers, called Emergency Remote Work Kits, extend to other LogMeIn products, including GoToWebinar and RescueAssist support as well as GoToMeeting.
GoToMeeting is a great product for any business that needs a dependable, easy-to-use video conferencing solution. The Business plan is likely the best option, given the useful auto-transcription feature and support for co-organizers. However, a smaller operation may find the inexpensive Professional plan best suits their needs. Either way, the solution's features and support team can go toe-to-toe with any other video meeting software on the market.
- High quality audio and video
- Very reliable and secure
- Lower cost than competitors
- No free plan