May 22, 2019
Whether you're a huge corporation or a small start-up, effectively communicating with your employees is perhaps one of the most important aspects of running a business.
We think the best conference call services on the market today are Zoom, GoToMeeting, and Lifesize. This is because of their impressive sound quality, feature-rich platforms, and interoperability across operating systems. If you're interested in comparing prices for integrated video conferencing, instant messaging, and more, take a minute to fill out our custom quotes form.
Then, take a look at our list below and get your business communication needs taken care of.
The Best Conference Call Services
This page covers all ten of the top conference call services, but there's no harm in taking a closer look at the top three services first. Here are our reviews on the cream of the conference call crop.
- Zoom – Comprehensive feature set with great video and a fair price
- GoToMeeting – an intuitive service with top-of-the-line video and audio quality
- Lifesize – a high-functioning service with strong interoperability and 24/7 support
All three of these services are widely used industry leaders, and they'll deliver the video and audio quality you need to communicate effectively with your team. That's not to say that they don't each bring a disadvantage or two. Click on each brand to jump to our full review, or keep scrolling to read them all.
|Free Trial||Demo||14 days||14 days|
|Key Benefit||Broad feature range||Fast learning curve||Great interoperability|
|Drawback||Audio can be choppy||Limited feature set||Poor chat function|
The cost should be a major factor when picking out any conference call service, but the goal isn't to pick the cheapest option: It's to pick the price that will ultimately save your business the most money. Once you know the service offers the abilities your operation needs, you can match that against the price tag to see if it's worth buying.
Try our quote collection form below to gather all the prices together and see which service has the most attractive deal.
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In This Guide:
- The Top 10 Conference Call Services for Business
- Finding the Best Conference Call Service
- Conference Call Service FAQs
- Next Steps: Getting a Conference Call Service
Different businesses will prioritize different features and capabilities from their conferencing software. The top three services offer great all-around packages, but venturing out to examine all ten of the top performers might be worth your while as well.
Below, we've reviewed the ten best conference call services available in 2019.
- Zoom — Best all around
- GoToMeeting — Best for ease of use
- Lifesize — Best for interoperability
- Webex — Best for feature range
- UberConference — Best for Google Chrome lovers
- BlueJeans — Best for business integrations
- Join.me — Best for a customizable interface
- Skype — Best for chatbots
- Google Hangouts — Best for G Suite compatibility
- FreeConferenceCall — Best for recording capability
Scroll horizontally to view full table on mobile devices
|Zoom||$14-$19/month||– Great video quality|
– Broad functionality
|– Audio quality issues||-Knowledge center|
|GoToMeeting||$14-$39/month||– High quality audio|
– Crystal clear video
– Easy to use
|– Limited advanced features||-Online FAQ|
– Many software integrations
– HD audio
|– Poor chat function||– Virtual training|
– Online documentation
– Ticket submission
|Webex||$13-$26/month||– Lots of features|
– Easy setup
|– Bandwidth issues||– Phone|
– Online documentation
|UberConference||$15/month||– Simple interface|
– Customizable hold music
– 10-user free version
|– Poor browser interoperability||– Knowledge center|
– Ticket submission
|BlueJeans||$12-$16/month||– Amazing sound quality|
– Lots of features
– Many software integrations
|– Connectivity issues without update||– Knowledge center|
– Live chat
– 24/7 phone
|Join.me||$17/month||– Very customizable|
– High quality audio
– Robust free version
|– Poor desktop functionality||– Knowledge center|
– Online documentation
|Skype||Free||– AI-powered chatbots||– Too few users|
– Too few conference participants
|– Live chat|
|Google Hangouts||Free||– Gmail and Google|
|– Spotty connectivity|
– Poor audio quality
|– Online documentation|
|FreeConferenceCall||Free||– Recording capabilities||– Few advanced features|
– Limited recording
|– Online documentation|
Tech.co selected and ranked these conference call systems using five main criteria: The quality of the audio and video, the quality of the interface, the range of features, the quality of support, and the range of price plans offered.
While we settled on the ranking listed below, that doesn't mean that you won't find a service low on our list best meets your specific needs. As you read through our reviews, you'll find we've highlighted the particular features that each service does best, and it might be just what you need.
New to the conference call service game, Zoom has been turning heads since its founding in 2011. This reliable and easy-to-use software makes conference calls as easy as sending a link to potential participants via email.
Despite Zoom's rookie status in the world of conference call services, this company has shown that experience doesn't always translate into a quality product. The easy-to-use interface, combined with the low price and plentiful features, easily makes up for any audio quality problems you might have.
In addition to standard video conferencing and IM messaging capabilities, Zoom comes with a number helpful features that bring your team together. You can conduct marketing events and town hall meetings with their video webinar function, collaborate with coworkers with their patented Zoom Rooms feature, and add dozens of apps to the software for additional functionality.
Some reviewers have complained that the audio quality is not perfect, despite the HD audio status. Other than that though, Zoom boasts one of the more affordable, comprehensive conference call services on the market.
- Great video resolution
- Broad functionality
- Poor audio quality
If you're looking for a reliable conference call service with years of experience and plenty of conference calls under its belt, GoToMeeting is the software you need to look into. Since 1997, GoToMeeting has become one of the most recognizable names in conference calling, with 18 million users hosting 80 million meetings every year.
With HD video, clear audio, and enough helpful features to keep everyone on track, GoToMeeting is an industry standard for a reason. The simple interface, combined with an easy-to-use layout, makes it a no-brainer for everyone in the office. Most notably, this software provides unmatched compatibility with a wide range of devices, from mobile to PC to Mac.
The only downside is that GoToMeeting is missing a few advanced features that really add to the conference call experience. You can't share video, you can't take polls, and and video meetings get capped at six sessions.
GoToMeeting is a very reliable conference call service that will get the job done, and not much else. It's a bit basic, but if you don't need all those bells and whistles, the high quality audio and video are more than enough to keep your team connected.
- High quality audio and video
- Very reliable
- Easy-to-use interface
- Limited advanced features
When a conference call service is trusted by the likes of Netflix, Yelp, LinkedIn, eBay, and Major League Baseball, you can rest assured that they know what they're doing. Lifesize makes conference calling convenient with secure lines, helpful features, and an award-winning app.
Not only will you be able to utilize video and audio technology to connect with team members, you'll also be able to save and share meetings with other coworkers, configure your calendar into the platform, and keep track of how employees are using the software with in-depth reporting. Plus, with 24/7 customer support, any issues that arise can be solved immediately.
While it's hardly the reason you're enlisting a conference call service for your business, chat functions in Lifesize do leave a lot to be desired. But again, that should be far from a deal-breaker. Crystal clear audio, stunning video resolution, and unmatched integration capabilities make Lifesize a go-to conference call service for any sized business.
If you're not already using a program like Slack and are looking for an added chat function with lots of features, you'll probably want to move on. Otherwise, Lifesize is the video conference call service you need to succeed.
- 1080p video and HD audio
- Interoperability across operating systems, mobile and desktop
- Integrates with Cisco, Skype for Business, Avaya, Polycom, Radvision, and Microsoft Lync
- Unsophisticated chat function
Find out more about integrating video conferencing with your business
communications today – starting with a free no-obligation price quote.
Webex is a safe bet if you're looking for a seriously robust conference call service. You won't find more features in any software on this list, and its resources provide all the assistance you need to make it work for your company.
Any conference call service run by a company as large and as reputable as Cisco has got to have the technology figured out, and do they ever! This robust software is filled with all the added features you could possibly imagine, and then some.
You can poll conference participants, receive and answer questions in the platform, share files in an instant, annotate shared documents in presentation mode, and even facilitate break-out and follow-up meetings directly after a larger conference call. All this, combined with stellar audio and video quality, makes Webex a great choice for conference calling at your business.
- Feature-rich software
- High quality audio and video
- Easy setup
- Occasional bandwidth issues
Not to be confused with the popular ride-sharing app, UberConference is a basic, easy-to-use conferencing platform designed with everyone in mind. There are no PIN codes, no downloads, no added fuss to get into a meeting – simply create a link, send it around, and bam, you're set up with a meeting.
The free version of UberConference is quite comprehensive, but the paid version comes with a few added benefits, including custom call-in numbers, detailed analytics, international access, and a team management portal. Plus, you'll be able to customize your hold music, with Rick Astley's “Never Gonna Give You Up” as one of the options.
UberConference does, however, struggle with working in a wide range of browsers. Reviews have indicated that attempting to work outside of Google Chrome – in Internet Explorer, for example – will cause issues. Considering most people use Google Chrome anyway, UberConference really is a great option for anyone looking to keep it simple in conference calls. It doesn't come with a lot of features, but the ease of use will make your more technologically daft employees very happy.
- Simple interface
- Customizable hold music
- Free version for up to 10 users
- Use outside of Google Chrome is a bit dodgy
The whole point of setting up a conference call service at your company is to be able to actually communicate, and you can't do that without quality audio. This is where BlueJeans truly shines, as its audio technology is powered by Dolby Voice. This software is equipped with features like background noise-cancelling and consistent volume levels on any device.
Additionally, BlueJeans comes with features like one-click scheduling and easy screen sharing, so you won't waste any time when it comes to setting up meetings. You'll also be able to integrate apps like Facebook Workplace, Microsoft Teams, Skype for Business, and Slack for a more complete conferencing package.
Some reviews, however, have insisted that BlueJeans suffers from the occasional connectivity problem. To combat this, make sure you always have the most up-to-date version, as reviewers have cited this as the primary issue.
BlueJeans is a great conference call service if you're looking to save time in your day-to-day schedule. Most of its features are designed to speed up the process, which makes sense for growing businesses. Just watch out for those connectivity issues, which will certainly slow you down.
- Amazing sound quality
- Time-saving features
- Integration with Facebook Workplace, Microsoft Teams, Skype for Business, and Slack
- Connectivity issues when not up to date
A customizable conference call system isn't necessarily a priority, but it's what Join.me offers you that others don't. You can get a specifically tailored URL to each meeting, and even customize the meeting background for a certain feel.
In addition to those unique features, you'll get the standard features that make a conference call system work, like easy screen sharing, presentation capabilities, and high quality audio powered by OpenVoice Integrated.
Join.me does come with a mobile app for Android and iOS devices, which functions quite well. However, reviews have shown that the desktop functionality is far from perfect, so make sure you have mobile options ready for your team.
Join.me isn't the most well-known or most comprehensive conference call service, but it certainly has its perks, namely customizability and quality audio. If these two factors are important to you, Join.me is absolutely worth taking a look at.
- Exceedingly customizable platform
- Quality audio powered by OpenVoice Integrated
- Robust free version
- Poor desktop functionality
If you've ever video chatted with someone, then you've likely heard of Skype. This company is synonymous with conference calling, and provides a surprisingly comprehensive platform given its non-existent price tag.
However, while it does offer some unique features like AI-powered chatbots and compatibility with Alexa devices, the free package simply doesn't support enough users to be practical for growing business. For example, you can only conference with ten people at once.
For a free option, Skype obviously does a great job of providing a robust conference call service. However, it's not a great option for businesses, as it doesn't allow many users or conference participants.
- AI-powered chatbots
- Too few total users
- Too few conference participants
You can't deny that Google Hangouts is a great, convenient option when you need to talk to your team. But if you really need to communicate on a regular basis, you'd be a lot better off with a service that focuses on audio quality and solid connectivity.
As perhaps the standard for businesses unwilling to shell out resources for a paid conference call service, Google Hangouts certainly performs admirably for a free alternative. Its compatibility with Gmail and Google Calendars gives it an automatic leg up on any competition.
Free services have their limits, though, and Google Hangouts is no different. Connectivity problems run amok, particularly with video chats hosting multiple users. Audio quality also suffers compared to the paid services, and any noise-cancelling technology is nowhere to be found.
- Gmail and Google Calendar compatibility
- Spotty connectivity
- Poor audio quality
FreeConferenceCall.com, as their name might suggest, is another free conference call service. It offers all the typical audio and video conferencing functions, including screen sharing, recording, and even drawing tools.
However, while the FreeConferenceCall.com website insists that “the best things in life don't cost a thing”, that's not necessarily the case when it comes to conference call services. It doesn't offer advanced features like polling and annotating capabilities, and the number of users is limited in the way most free services are.
As far as free conference call services go, ConferenceCall.com is pretty solid, with a lot more features than you'd expect out of an unpaid service. But there are some key features missing, so make sure you can do without them before you decide.
- Recording capabilities
- Limited advanced options
- Only a few hours of recording
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