Zoom and RingCentral are some of the biggest names in business communication — and for good reason. After reviewing both services extensively, we think RingCentral is a stronger choice for businesses with specific voice over internet protocol (VoIP) needs. The system is packed with every business call feature imaginable, and its price point is slightly fairer than Zoom’s, too.
This doesn’t mean Zoom doesn’t put up a good fight though. Cornering the market for web conferencing, Zoom will be a safer bet for businesses after a business telephone system with strong video calling features. With a super user-friendly interface and a generous free plan, the software is also an ideal candidate for VoIP newbies.
However, with both systems scoring highly across most core categories, the best choice will ultimately depend on your business's needs. If cost is your top concern, you can also use our bespoke comparison tool to find other providers that work within your budget.
To learn more about how RingCentral and Zoom fair head to head, scroll down or skip to specific selections using the menu.
RingCentral vs Zoom: Key Differences
RingCentral and Zoom are both top-tier communication providers, but their offerings aren't exactly equal. So, what's the difference between RingCentral and Zoom?
While Zoom is a well-known video call platform, RingCentral's niche lies in VoIP communication. This means that your ideal match will ultimately depend on which service you need more. This being said, both providers offer lots of quality voice calling and web conferencing features, so comparisons can be made between the two.
In general, Zoom's only VoIP system, Zoom One, is a pretty solid option for smaller businesses and those new to business telephony technology. This is because its software has a shallow learning curve and it offers a solid free plan. RingCentral, on the other hand, excels at enterprise VoIP solutions, making it a more appropriate choice than Zoom for larger ventures with more complex needs.
When it comes to business features, it's a close toss-up — but RingCentral narrowly takes the crown. From call forwarding and barging to spam prevention, the provider's business call features are superior to Zoom's. However, if you're willing to fork out $19.99 per month, per user for Zoom One's Business Plus plan, you'll have access to Zoom's full suite of video and voice calling tools.
It's also important to point out that RingCentrals' cheapest plan doesn't even offer video calling. So while we think the system is a better choice overall, it's certainly not an open-and-shut case.
Learn more about the industry top dogs below, or use our free comparison tool to receive bespoke quotes from other providers.
With specialized business features and affordable pricing tiers, RingCentral is VoIP solution with a very competitive offering. In fact, our in-house experts believe it's one of the best internet telephony services on the market, second only to our front-runner Ooma.
Unlike Zoom, RingCentral is primarily known for its voice-calling features, and offers unlimited calls and business SMSs within the US. However, most of its plans also facilitate video conferencing and instant messaging too – enabling its users to communicate in whichever way suits them.
Thanks to RingCentral's extensive App Gallery, users can also integrate the service with 96 third-party tools, including Salesforce, Microsoft, Slack, and Gmail. What's more, we've also ranked the provider #1 for customer support, because its live chat and support options are open 24/7 and its support team goes above and beyond to answer customer queries.
Despite RingCentral's accolades, its cheapest plan offers fairly basic features and its customer score isn't as high as its competitors. This suggests it won't be a shoo-in for every type of business.
RingCentral is available in four main packages, Essentials, Standard, Premium, and Enterprise.
- Over 2,000,000 customers
- Very easy to set up and scale as necessary
- Top quality security provisions
- Auto Attendant, Group Calling, Call Queue functions
- 24/7 live support, onboarding assistance, phoneline & email
- Multi-factor authentication + password rules
Throughout the pandemic, Zoom helped to connect millions around the globe. But it didn't just become a hero in the C2C market. Zooms use among businesses also rose exponentially — and for pretty good reason.
Offering affordably priced plans and a quality free plan, Zoom's web conferencing solution allows businesses to connect on a budget. Boasting HD video and audio, video webinars, and private rooms and workspaces, its strengths clearly lie in video communication.
Yet, with the recent introduction of Zoom One — an all-in-one business VoIP and video service — the tool is also becoming increasingly popular among enterprises looking to replace their legacy phone systems. Unlike RingCentral, however, which offers more of a robust VoIP system, Zoom One isn't likely to be the top pick for businesses after specialized calling features.
While Zoom is normally the top choice among smaller businesses, its scalable plans, Basic, Pro, Business, Business Plus, and Enterprize, can also fit the needs of large and growing teams.
- Easy to use
- Broad functionality
- Free version available
- Poor audio quality
Best for Value: RingCentral
If you're looking for a great value VoIP system that doesn't sacrifice quality, we would go for RingCentral. Zoom can't be questioned on its affordability, and its service is solid enough for most businesses. However, with RingCentral offering advanced features like call transcription, call routing, and task management for as little as $19.99 per user, per month, we think it offers the best bang for your buck.
We breakdown RingCentrals pricing plans below:
RingCentral Essentials is available for $29.99 per month per user, or $19.99 when paid annually.
Essentials users can expect unlimited calls within the US/Canada, unlimited SMS messages, document sharing and call log features, and 24/7 customer support.
RingCentral Standard costs $37.99 per user per month, or $27.99 when paid annually.
This package contains everything in the Essential plan with a few additional features including on-demand call recording, unlimited audio conferencing, multi-level IVR tools, and integrations with platforms like Microsoft 365, Google Workspace, Slack
RingCentral Premium is available at $44.99, or $34.99 when paid annually.
On this tier, you get everything included in RingCentral Standard, with additional can recording, single sign-on, hot desking, and admin management features. Premium users can also benefit from integrations with Salesforce and Zendesk.
Finally, the provider's most comprehensive plan, RingCentral Ultimate costs $59.99 per user, per month, or $49.99 when billed annually. It contains everything from the previous tiers, as well as unlimited storage, device status updates, and device status alerts.
RingCentral also offers a free trial for 14 days, for businesses looking to try before they buy. Check out our RingCentral pricing guide for more information.
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Zoom One, the provider's only VoIP specialist software, offers five main pricing tiers. We discuss them below.
Zoom Basic is free to use and offers businesses a pretty generous package. It lets users host meetings with up to 100 attendees for up to 40 minutes, and provides automatic captions and messaging, and whiteboard features.
Zoom Pro costs users $14.99 per user, month, or $12.49 when charged annually.
Zoom Pro users can host meetings without time limits, store up to 5GB of cloud recordings, access live chat support options, and benefit from all the features in the Standard plan.
For slightly larger ventures, Zoom Business is available at $19.99 per user, per month.
Its offering isn't remarkably different from Zoom Pro, but it does feature additional single-sign-on, managed domains tools, and lets companies include their own branding.
Next up, we have Zoom Business Plus. Zoom Plus retails for $25 per user, per month.
Advertised as Zoom's ‘best value' plan, the tier lets users set up meetings with up to 300 attendees and store up to 10 GB of cloud recordings. The plan also offers business phone capability, making it the cheapest option for businesses looking for VoIP technology.
Finally, Zoom Enterprise is the provider's most exhaustive package. It offers Zoom's full feature set, including everything in the former plans, advanced VoIP tools, unlimited editable whiteboard, automated and translated captions, and unlimited cloud recording storage. Prices for Zoom Enterprise are available on request.
To discover more business telephone options use our specialist VoIP comparison tool.
Available on request
5GB of cloud storage, automated captions, 3 editable whiteboards, file sharing, instant messaging
Everything in Pro with unlimited whiteboards, single sign-on, managed domains and company branding
Everything in Business with 10GB of cloud storage, unlimited regional calling, and automatic call distribution groups and call queueing
Everything in Business Plus with unlimited cloud storage, extra VoIP features, webinar capabilities and access to Zoom Room
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RingCentral's Top Features
- Global coverage with 80+ countries
- Video calling with up to 200 participants
- Specialist VoIP features include call whisper, barge, monitoring, and transcript tools
- Automatic call recording
- Android and Apple apps
- Integrations with Salesforce, Microsoft Teams, G-Suite, Zoho, Zendesk, and many more
- No add-on for desktop phones
Zoom One's Top Features
- Unlimited Domestic Calls
- Video calling with up to 1000 participants
- Background blurring
- Immersive view
- Integrations with Dropbox, HubSpot, Zendesk, Salesforce, Slack, and many more
- Android, Apple, and desktop apps
- VoIP features such as call queue, business SMSs, and caller ID are available but at a premium
With a Tech.co rating of 4.4/5 for VoIP features, we think RingCentral takes the edge this round. From automatic call recording to call transcripts, motoring, and whispering, the provider offers just about every business call feature possible. The system also offers excellent software integrations and doesn't charge extra for desktop phone add-ons – making it easier to incorporate into your business's existing tech.
However, RingCentral doesn't offer advanced video calling features, and its cheapest plan misses out on the function altogether. Therefore, if you're looking for a versatile solution with top-notch web conferencing features, Zoom One will be a safer bet.
Best for Customer Service: RingCentral
If you're switching to a new VoIP system, chances are you'll need a little assistance when learning the ropes. This is why a provider's customer support options are so important.
When it comes to customer service, our research suggests RingCentral is second to none, here's why:
Live chat, user forums, and round-the-clock support are available to users on all plans, meaning that queries don't need to remain unanswered for long. However, the real gem in RingCentral's crown lies in its unique knowledge base, RingCentral University.
RingCentral University is a jam-packed resource center that contains everything you need to help you make the most of the VoIP system. It even grants users access to online courses and webinars on a range of themes from onboarding and remote working through to call queue management and business faxing.
With so much practical guidance and support available to RingCentral users, the provider's customer service is unmatched. In fact, after reviewing their support options and comparing them to similar options on the market, our independent team of researchers have rewarded their support options a 5/5 — the highest score possible.
- Phone: 1-888-528-7464
- Community-led support
- Live chat support
- 24-hour support line
- Central training resource
- Drop in sessions
- Online courses
While Zoom's support options aren't quite fleshed out as RingCentral's, they're still pretty impressive.
Like RingCentral, Zoom's in-house teams of experts are also available 24/7 hours a day, making the service especially useful for businesses operating outside standard working hours.
Zoom packages also give users access to robust onboarding support and a bespoke learning center with a dedicated Zoom Phone section. Here, users of the VoIP service can learn more about setting up their accounts, organizing their features and adjusting their settings, among other topics.
Finally, if users have more complex queries, Zoom Community is an open forum where you're able to connect with other Zoom users by asking questions and seeking targeted advice.
- Phone: 1-888-799-9666
- Live chat support
- Knowledge forum
- 24-hour support line
- Online training sessions
- Specialized security training
- Virtual live courses
Best for Customer Satisfaction: Zoom
Customer satisfaction essentially reflects how happy you're likely to be with the product. It's an important metric to consider when deciding which VoIP service to opt for because it takes into account the reputation of the brand and how successful it is in pleasing its customer base.
According to our research, we think Zoom narrowly wins this time — but it's a close call.
One of Zoom's greatest selling points is its accessibility. The platform is streamlined, intuitive, and incredibly easy to set up, making it ideal for first-time users or those looking for a shallow learning curve. Once Zoom is up and running, the software is easy to navigate, too. Its settings are well labeled and its layout is user-friendly so getting to grips with the product is light work.
With over 300 million active users, worldwide, it's clear that the provider knows how to satisfy its customers. This suggests that whether you're using Zoom One for video conferencing, live chats, or calls — you're likely to be satisfied with the overall experience.
Boasting a customer satisfaction score of 3.5/5, RingCentral isn't leading the pack when it comes to user experience, but it doesn't fall too far behind Zoom either.
Similarly to Zoom, RingCentral is very easy to use, and everything on the platform is clearly labeled and serves a distinct purpose. Thanks to the system's stripped, uncluttered back design, it's also a solid option for VoIP newbies.
Unfortunately, RingCentral's offering isn't faultless. Despite claiming to have an uptime of 99.99%, some customer reviews suggest that calls can drop frequently and for extended periods of time. What's more, the service has also been criticized for its inadequate handling of customer queries, so users should bear this feedback in mind before moving forward with the service.
Best for Security: Zoom
Unfortunately, due to their reliance on the internet, business telephone systems are becoming increasingly common targets for cybercriminals. This is why VoIP security should be a top concern for businesses searching for new software.
According to our research, both RingCentral and Zoom offer sterling security features – but Zoom comes out top yet again. Below we stack the providers up side by side to explain why.
While Zoom hasn't always been renowned for its world-class security, the provider has recently updated its defenses in response to some serious security flaws that came to light throughout the pandemic. Now, thanks to the rollout of Zoom 5.0, the software offers enhanced end-to-end encryption (E2EE), stringent password controls, and solid staff training options to keep its user base safe from threats.
This renewed commitment to security means that Zoom is one of the best business phone options for ventures that prioritize data privacy.
Securing an impressive Tech.co score of 4/5 for security, RingCentral isn't far behind when it comes to security features.
RingCentral users benefit from an extensive security package, including multifactor authentication tools, E2EE, secure password controls, and compliance certifications. Premium and Ultimate customers also have access to role-based user permissions which give select individuals accessibility to different areas of the system.
How Do RingCentral and Zoom Pricing Compare With Other VoIP Providers?
RingCentral is one of the best specialist VoIP services out there, and for a video-first platform, Zoom also provides excellent business call features. However, while these providers are some of the best in the game, they won't fit the needs of every business.
At Tech.co, our researchers have spent weeks comparing the best business call services against hundreds of metrics so you don't have to. If you're curious about what other options could offer you, here's a summary of three top competitors. Let's see how other providers compare.
The typical lowest starting price. The lowest price available for your business will depend on your needs.
BEST FOR SMALL BUSINESS
Free demo only
Net2Phone is a cloud-based communication platform that offers SMS, MMS, live chat messaging, and desk phone services. Unlike RingCentral and Zoom, its packages include international calling to over 40 countries, meaning that users don't need to fork out extra to connect with international clients.
With prices starting from $24.99 per month, per user, Net2Phone's price point is a little steeper than Zoom and RingCentral. However, with its cheapest plan featuring web conferencing and VoIP capabilities, it may be a safer bet for businesses looking for multichannel communication.
Despite Net2Phones strengths, however, the system is much harder to scale than RingCentral's. Plus, with our research team only awarding its features a 3.4/5, the solution is less versatile than its rivals.
Vonage is another call-first platform with a competitive offering. Receiving a 4.5/5 score for scalability, the system is a safe bet for businesses looking for a solution that can grow with them.
Even the system's cheapest plan comes includes a virtual receptionist, call logs, and admin portals, so users don't need to shell out for advanced features, either.
Unlike RingCentral, however, Vonage's security mechanisms are quite poor, and the system lacks basic call transcript and task management tools. Therefore, if you prioritize these features Vonage might not be suitable for your business.
Check out how Vonage compares to the other top providers with our price comparison tool.
Boasting a solid customer score of 4.5/5, DialPad is a solid fan favorite among internet telephone users. The VoIP system offers advanced a voice intelligence (Vi) tool which transcribes your conversations real time, and powerful analytics designed to maximize productivity.
With monthly prices starting from $15 per user, the system is much more affordable than others of its kind, too. DialPads VoIP service isn't as scalable as RingCentral or Zoom's though and it doesn't offer many external connections. However, with a strong feature set and reasonable packages, we still think its DialPad is a strong contender.
The market isn't short of high-quality telephony services. To see how other top solutions compare head to head, take at our table below.
How Did We Choose a Winner?
We don't pick winners out of a hat at Tech.co. Every product and service we review on our site has been analyzed diligently by our team of in-house researchers. We like being transparent about it too, so here's some insight into our research process:
About our research
Our dedicated in-house research team works closely with our writers to match you with the best products and services on the market. Through user testing and desk-based research, they leave no stone unturned when assessing what providers have to offer. They've even devised their own research framework so they can make sure their findings are completely watertight.
What factors do we consider?
When devising the best VoIP systems on the market and pitting providers head-to-head, we're basing our decision on seven main criteria:
- Price – What are the short and long-term costs of the product?
- External connections – Does the product offer a lot of third-party integrations?
- Features – How many features are included in the package, and are they high quality?
- Customer Support – How comprehensive are the provider's support options, and are they available around the clock?
- Security – How sophisticated are its security features?
- Customer Score – How popular was this product among its users?
- Scalability – Is a product able to scale with a business over time?
After examining each VoIP product against these seven metrics, our research team then uses these findings to create a final rating. These ratings are displayed as a score out of five, and they're designed to give you a clear overview of a system's performance. We assign each VoIP product an overall score, as well as scores across multiple categories. This way, we can display which VoIP system we think is best overall, and which ones excel in certain fields.
Verdict: RingCentral Vs Zoom
However, the answer isn’t clear-cut. When it comes to choosing between these providers, it really depends on what your business is after. Zoom’s video calling features are much more competitive, and if you’re willing to fork out $19.99 per user, per month, its VoIP features don’t fall short of RingCentral's, either.
Zoom also boasts better security features and an overall customer experience, so you'll be in safe hands with whichever solution you decide to move forward with. The market isn’t short of internet telephony services though. So to compare these industry leaders against other top providers, click on the button below and receive quotes today.
RingCentral vs Zoom: Frequently Asked Questions
It has also recently purchased security technology company Kindite, to add even more protection to its business communications and video meetings.
Read our guide to the best conference call services to discover our top picks.
RingCentral also offers Glip, a free video conferencing service.
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