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Grasshopper Phone System Review

June 2, 2019

1:48 pm

  • Established: 2003
  • HQ: Boston, Massachusetts
  • Small business focused
  • Toll-Free or Local
  • Prices from $26

An inexpensive phone solution for very small businesses

Grasshopper is not a complete business solution for phone system software and hardware, but offers a virtual phone system for companies that are very small or just starting out, with a package that helps give the impression of a professional outfit, thanks to automated responses and the ability to redirect calls.

It also allows businesses to manage calls away from the phone, either via text or on a computer.

  • Typically offers between 1 and 5 numbers
  • Choose your own business number
  • No long term contracts

Grasshopper is a specialist in providing business lines for startups and small companies, and can offer a range of features to help companies manage their customers calls and expectations. 

Companies can pick a toll-free number, to give the impression of a larger business, or a local one, to help be seen as a local business.

Pricing begins at $26 for the basic package, and companies can choose to be billed annually or monthly. To find the best pricing for a telephone business system for your business, fill out our phone system comparison form, for a bespoke quote.

In this guide:

Is Grasshopper right for your business?
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Grasshopper Telephone Services: Core Features

Grasshopper's offering is straightforward – it's a business telephone system for small companies that want to appear professional and instil confidence in their members. It does this through its virtual telephone system.

Handling calls

Grasshopper helps small business handle incoming customer calls by setting them up with a dedicated business line, either as a toll-free number or a local one. There's no hardware to worry about, the new phone number can be automatically directed to existing equipment, such as a mobile phone or even a desktop PC.

As well as the phone number, businesses also get extension numbers, which can be allocated to particular services or staff as the company sees fit, and when a customer calls, they can be automatically routed to the correct department or person. The automated message can be customised, and Grasshopper even offers the services of a professional voice actor to get it just right, if that's what you want.

Calling customers

With Grasshopper, calls you make to your customers via its dedicated app will display your business phone number, allowing you to keep your private number just that, private, even though you're making the call from your own mobile phone.

As well as calling with your phone, the app also allows you to make calls from a desktop PC just as easily.

If you find yourself in an area with poor reception, then calls can be made over Wi-Fi instead, using the Grasshopper app.

Business texts

If you some of your customers prefer to text over calling, Grasshopper gives them that choice. Employers can receive business texts to their phone, and respond in kind, all without revealing their personal phone number. It's also a good way to follow up a phone call or receive information in written form.

Checking voicemails and emails

Whether you're using the app on a smartphone or desktop PC, it's a handy way to access your voicemail, storing them all for when you're ready to listen to them.

The app also offers the function to convert your emails to MP3s, and your voicemails to text, meaning you can get your messages delivered in the best format for you.

With Grasshopper, your business number also doubles as a fax number. If one of your business customers send you a fax, you'll receive it as a PDF in your inbox.

Grasshopper Case Study

Privy is an online marketing company that aims to assist restaurants and retail brands better utilize marketing campaigns and how they can translate into in-store revenue. The company helps businesses with coupons, and provides ways to trace their use that can be directly tied to money spent in store.

Privy makes use of Grasshopper by enabling it to stay connected with its customers of the restaurants it works with. Its marketing team especially appreciate the ability to have emails forwarded on as voicemails instead of text.

Privy logo

Grasshopper Customer Support

Grasshopper offers 24/7 support, with toll-free and direct numbers both available.

Grasshopper also hosts a searchable online database that makes it easy to find the answer to any questions that you may have, such as advice on how to use the text messaging service or use the desktop app.

Its range of online videos are helpful for understanding how to get the most out of the system.

Support & Training

Support options

  • Phone: 800-820-8210
  • Toll-Free & Direct helplines
  • Searchable database
  • 24/7 support 

Training options

  • Online training videos
  • Knowledge base
  • Support Center
  • FAQs

Grasshopper Plans and Pricing

Grasshopper offers three tiers of pricing for its service, all of which are aimed at small businesses. The product Grasshopper offers isn't suited to medium or large businesses.

Pricing starts at $26, which gets you a dedicated business phone line and three extensions. 

Final Verdict

Grasshopper is a business solution with a laser-focused aim – helping small businesses and startups achieve a professional telephone phone system without the associated high cost.

It's not for everyone – if your business is of a reasonably large size Grasshopper won't be able to keep up with your needs and a larger service like Polycom may be best. But for those with just a handful of staff, or even a anyone wanting to start a business as a sideline, Grasshopper is a great way to tackle the issue of how to provide a business line with the features that customers would expect, such as automated responses and redirects.

Now you've read about Grasshopper, it's time to take the next step. Use our simple comparison form to get quick, bespoke quotes for your business.

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Jack is the Content Manager for He has been writing about a broad variety of technology subjects for over a decade, both in print and online, including laptops and tablets, gaming, and tech scams. As well as years of experience reviewing the latest tech devices, Jack has also conducted investigative research into a number of tech-related issues, including privacy and fraud.