RingCentral Pricing: How Much Does RingCentral Cost in 2024?

RingCentral pricing starts at $20 per user, per month for its VoIP service — called RingEX. There is no free plan available which is unfortunate for businesses worried about the cost of VoIP, but there is a 15-day free trial, so you can still test out the platform before making a financial commitment.

RingCentral provides a lot more than just VoIP services, too. The provider also offers robust video conferencing tool — dubbed RingCentral Video — which you can access for free, or pay $10 per user, per month for more advanced functionality, like longer meetings, end-to-end encryption, and CRM integrations. On top of that, RingCentral offers a contact center tool — called RingCX — which you can access for $65 per user, per month.

In this guide, you’ll learn about pricing information for RingCentral, including all the plans, hidden costs, and competitor pricing, so you can make the right decision for your business.

In this guide:

• RingCentral RingEX Pricing Plans
• Does RingCentral Have a Free Plan?
• RingCentral Add-On Costs
• Other RingCentral Service Pricing (CX & Video)
• How Does RingCentral Compare to Other VoIP Services?
• Verdict: Is RingCentral Worth It?
• RingCentral Pricing FAQs

RingCentral RingEX Pricing Plans

RingCentral offers three different pricing plans for its VoIP service — Core, Advanced, and Ultra — each offering an increasing number of features and functionality for your VoIP needs. Read on for more in-depth information about what these plans offer.

• Core – $20 per user per month
• Advanced – $25 per user per month
• Ultra – $35 per user per month

Core – $20 per user per month

• Best for small businesses with fairly basic VoIP needs

As you can guess from the name, Core is the first plan from RingCentral and it provides, you guessed it, the core essentials of VoIP technology for your business. On this plan, you’ll get unlimited calls to the US and Canada, voicemail-to-text functionality, and call management functions like call queues as well as phone system administration.

On top of that, you’ll get a few basic team management features, including team messaging and document sharing. There’s also a video meeting functionality for up to 100 participants, which should be more than enough for most businesses. You’ll also get access to other great features like call recording, unlimited audio conferences, and a multi-level auto attendant. Unlike many entry-level plans with similar price points, like Vonage Mobile, the plan also gives users access to 24/7 customer support. This makes the plan great value for businesses getting to grips with VoIP technology for the first time, especially if they operate outside normal working hours.

Overall, this plan is aimed at smaller businesses looking for rudimentary VoIP technologies to handle the primary communication needs of their team. It’s a solid starter package and will be able to meet the needs of most small teams. However, if you’re in need of a combined web conferencing and VoIP package you’d be better off upgrading to RingCentral’s Advanced tier.

The Core plan costs $20 per user per month, paid annually, and $30 per user per month, paid monthly.

All RingCentral pricing plans allowed us to connect with Google or Microsoft to easily integrate our calendar. Source: Tech.co testing

Advanced – $25 per user per month

• Best for remote and hybrid businesses

On the Advanced plan, you’ll have all the video conferencing functionality from the Core plan. Our research shows that RingCentral is one of the top video conferencing options on the market, so access to this feature is a big boon for small businesses that might not want to pay for an additional service. This makes the plan especially useful for hybrid and fully remote businesses looking for a versatile way to communicate outside the office.

In the Advanced plan, there’s automatic call recording, a hot desking feature, a virtual receptionist, and conversation-based features like call monitoring, whisper, and barge, which are great for training staff as they give supervisors a way to monitor and intervene with calls in real time. The Advanced plan also unlocks a bunch of integrations, including Salesforce, Zendesk, Canvas, and Smarsh. You even get access to custom integrations, which seriously gives you the power to run your VoIP system.

Despite this plan’s potential, it has limits. Unlike RingCentral’s Ultra plan, it places caps on file sharing, team messaging, and storage for files and recordings. It also doesn’t let businesses customize reporting templates, making business insights more generic. For most businesses, this shouldn’t pose an issue. However, for larger, enterprise businesses and those that manage large call volumes like contact centers, this plan may fall short.

The Advanced plan costs $25 per user per month, paid annually, and $35 per user per month, paid monthly.

RingCentral also offers task management functionality in more expensive plans for easy scalability. Source: Tech.co testing

Ultra – $35 per user per month

• Best for larger businesses and contact centers 

If you’ve got a bigger budget, and lean heavily on VoIP solutions in your day-to-day operations, chances are RingCentral Ultra will be your best bet. Its advanced feature offering naturally makes it a bit more expensive, but it easily provides the best value out of any other RingCentral plan in this guide.

RingCentral Ultra provides unlimited storage, 8-digit extensions, end-to-end encryption for video and messaging, and real-time analytics to help your business learn more about how it functions. This used to be the only RingCentral plan with single sign-on functionality, which can really help the security of your system – but now, RingCentral offers this on all of its plans.

You also get bumped up to 200 participants for video meetings and call recording is automatic or on-demand, as it is on the Advanced plan. Compared to similarly priced plans by Ooma and Vonage which lack advanced analytics tools, RingCentral offers a great value for money, helping to justify its slightly larger price point of $35 per user per month, paid annually, or $45 per user per month, paid monthly.

If you’d like to find out more, including what VoIP system is best for you, use our free comparison tool to find the best fit for your business.

We used RingCentral’s audio transcription services in a video meeting, and it was nearly perfect. Source: Tech.co testing

Does RingCentral Have a Free Plan?

Unfortunately, RingCentral does not offer a free plan, so you’ll have to pay if you want access to the VoIP provider. However, RingCentral does offer a 15-day free trial, so you can test out the platform before you make the financial commitment.

RingCentral Add-On Costs

RingCentral offers great features in its main offering. But for businesses looking to augment their service with specific capabilities, you can also purchase software add-ons at a premium. For those interested in expanding RingCentral’s basic packages, we outline the costs of these add-ons below.

• Additional vanity numbers – Users can create a customizable phone number that uses recognizable patterns of numbers and letters for a fee of $30 up-front.
• RingCentral Rooms license – Businesses can transform their meeting spaces into enabled video conferencing destinations, for a fee of $49 per room, per month, or $468 annually.
• RingCentral Room Connector license – Businesses with existing equipment can enable their third-party SIP-based hardware with RingCentral for $49 monthly per concurrent endpoint, or $469 annually.
• Push to Talk license – Push to Talk is a mobile add-on that allows for instant voice communication among team members. The extra costs $5 per user, per month.
• Additional international numbers – If your business conducts business internationally, you can add extra international numbers to your plan for $5.99 per user, per month.
• Additional international toll-free numbers – You can also add international toll-free numbers, for the higher price of $14.99 per user, per month or $25 up-front.
• Additional toll-free or local numbers – Businesses making predominantly domestic calls are able to add local or toll-free numbers for $4.99 per month.
• RingCentral Webinar™ – If you want to access RingCentral’s AI-powered webinar solution, you can integrate your VoIP system with the service for $40 per organizer, per month.
• Ring Central Events – RingCentral Events is an AI-powered onsite, hybrid, and virtual event planning platform accessible to RingCentral customers. The app costs $750 per license, per use.
• RingSence for Sales – RingSence for Sales is a conversation intelligence platform designed to evaluate the sales performance of sales teams. Businesses can access the service for $60 per user.
• RingCX AI Contact Center – Businesses can improve customer engagement and employee satisfaction with RingCentrals’s bespoke contact center. The service costs $65 per user.

Check out our in-depth RingCentral review to learn more

Other RingCentral Service Pricing

As we mentioned, RingEX isn’t the only tool offered by RingCentral to improve your business communication. In fact, RingCentral provides access to quite a few services that are designed to make staying in touch with your team and your clients a little bit easier. Here are some of the other RingCentral services and their pricing:

RingCentral Video pricing – $10 per user, per month

RingCentral is not only a VoIP service, but also a top video conferencing platform. In fact, our research found that RingCentral offers the best video conferencing platform for small businesses, thanks to its generous call limits, robust customizability, and affordable price tag.

RingCentral does offer a free video plan — called Video Pro — but with some notable restrictions, such as 50-minute and 100-participant meeting limits. You can, however, pay $10 per user, per month for the RingCentral Video Pro+ plan, which gives you access to advanced analytics, third-party integrations, and end-to-end encryption.

Even better, the free version of RingCentral Video is built into the VoIP service, so you’ll be able to launch video meetings and make internal and external audio calls all on the same platform.

RingCX pricing – $65 per user, per month

If you need more than a top cloud phone system, RingCentral also offers a contact center tool — called RingCX — that costs $65 per user, per month. This service is designed to improve customer experiences at your business, allowing you to create an omnichannel support platform for your team to solve problems quickly and efficiently.

Even better, RingCX is equipped with a wide range of AI-powered tools, so you can automate operations to save time. You’ll also be able to get AI-powered insights for your team to improve productivity and upskill your team while they’re on the job.

In addition to RingCX, there’s also the RingCentral Contact Center Enterprise plan, which adds advanced functionality like guided customer journeys, keyword tracking, post-call speech analytics, and agent notifications. Pricing isn’t public for this plan, though, so you’ll have to contact the RingCentral sales team to get more information.

How Does RingCentral Compare to Other VoIP Providers?

RingCentral is a great VoIP provider, but it’s not perfect for every business. Fortunately, the VoIP market is packed to the rafters with a wide range of solid options for businesses of all shapes and sizes. Check out the table below to see how RingCentral and other VoIP providers compare to each other.

On top of the options below, RingCentral was also considered one of our top Slack alternatives, as it also offers a robust team messaging platform built in.

RingCentral Pricing FAQs