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Home CRM Software

Best CRM Software to Easily Manage Customer Databases

Pipedrive is a solid sales-focused CRM for many, but these alternatives might be a better fit for your business.
Written by Conor Cawley
Updated on December 5, 2022

Our content is funded in part by commercial partnerships, at no extra cost to you and without impact to our editorial impartiality. Click to Learn More

Our research shows that Zendesk is the best CRM for customer database functionality, offering robust customizability and lots of contact management features, all packaged into an easy-to-use platform. Zoho CRM is a close second, though, providing more contact management functionality, but ultimately less customization.

In this guide, we'll cover some of the top CRM providers on the market today that have customer database functionality built into the platform, reviewing everything from pricing to features. Additionally, if you're in the market for a software platform today, check out our CRM comparison page to get more information about the top options.

In this guide:

  • Best CRM Customer Database Software
  • What Is a Database CRM?
  • About Our Research
  • Next Steps – Choosing a Database CRM
  • Frequently Asked Questions
0 out of 0
Plan
Price
Billed annually
Free Trial
Users
Storage
Support
Lead scoring
API

Zendesk

Zoho CRM

Freshsales Suite

Pipedrive

Hubspot

Sell Professional

Professional

Growth

Professional

Free

$99/user/month

$23/user/month

$15/user/month

$49.90/user/month

Free

15 days

21 days

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

5GB per user

User: 20MB
Org: 10GB

2 GB

Unlimited

Unlimited

Live chat

Live chat, phone, email

24/5

24/7

Knowledge center

Check out our CRM comparison page for more information Get Quotes

Best Customer Database CRM

We've done the research and found that Zendesk is the best customer database CRM, but there are plenty of other options out there that could be a better fit for your business. Here are our top picks for customer database CRMs:

  1. Zendesk Sell– best for importing data
  2. Zoho CRM– best for small business
  3. Freshsales Suite CRM– best for ease of use
  4. Pipedrive– best for organization
  5. HubSpot CRM – best free CRM

For more information about these individual providers, as well as some other CRM alternatives, keep scrolling to make sure you decide on the right software for your business.

Zendesk Sell – Best for importing data

Zendesk Sell is the sales-focused arm of Zendesk, a popular CRM for all industry types. The benefit of Zendesk Sell is that it's very competitively priced, starting at only $19 per user, per month, making it an ideal option for small businesses looking to bolster their sales performance across the company.

From a customer database standpoint, the reason we have Zendesk Sell at the top of our list is thanks to its customizability, scoring a 4.3 out of 5 in our research. While there are other providers on this list with better contact management features and usability, Zendesk Sell is the most customizable of the lot, allowing for custom fields, custom dashboards, custom objects, and fully editable contact fields.

Zendesk Sell
Zendesk Sell Logo Small
Solid feature set and team management infrastructure, but there are better options out there
4.4
In Short

Pros

  • 14-day free trial
  • Provides great security options
  • Offers good customizability
  • Lots of infrastructure to manage teams

Cons

  • Very few digital selling tools
  • No quotes or proposal features
  • No onboarding support for team members
Gallery Click to expand
Try Zendesk

Zendesk Sell pricing

Zendesk Sell offers four different pricing plans: Team, Growth, Professional, and Enterprise.

The Team plan costs $19 per user, per month, the Growth plan costs $49 per user, per month, the Professional plan costs $99 per user, per month, and the Enterprise plan costs $150 per user, per month.

Our research shows that the Team plan is the best option for small businesses, offering a very competitive starting price while still offering features to organize your sales team. Plus, with some of the best organization tools in the industry, you can very effectively organize your customer database.

Check out our Zendesk pricing guide for more information.

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Plan
Price
Billed annually
Users
Storage
Lead scoring
API
Custom reports
Custom automation builder
BEST FOR SMB

Sell Team

Sell Growth

Sell Professional

Sell Enterprise

$19/user/month

$49/user/month

$99/user/month

$150/user/month

Unlimited

Unlimited

Unlimited

Unlimited

2GB per user

5GB per user

5GB per user

10GB per user

Check out Zendesk for yourself right now Try Zendesk

Zoho CRM – Best for small businesses

There's no way around it, Zoho CRM is one of the best CRMs available today. In our research, we found it to be the best CRM for small businesses and the top client management software, thanks to the combination of a bountiful feature catalog and its low starting price. This allows them to significantly undercut the competition on price and still provide robust functionality.

The only reason why Zoho CRM isn't the top choice for customer database functionality is that customizability is a bit limited, particularly when it comes to the cheaper plans. Scoring only a 4.1 out of 5, it is just edged out by Zendesk in this category. Still, it offers more contact management features and usability, so this really is a close race for first place.

Zoho CRM
The best CRM available for small businesses
4.7
In Short

Pros

  • 15-day free trial
  • Fully customizable dashboard and interface
  • Includes sales, marketing, and service functionality

Cons

  • Small amount of storage
  • No spam prevention on web forms
  • Onboarding assistance costs extra
Gallery Click to expand
Try Zoho CRM

Zoho CRM pricing

Zoho CRM has five different pricing plans: Standard, Professional, Enterprise, Ultimate, and Plus. Zoho CRM also has a free plan that costs nothing – forever.

The Standard plan costs $14 per user, per month, the Professional plan costs $23 per user, per month, the Enterprise plan costs $40 per user, per month, the Ultimate plan costs $52 per user, per month, and the Plus plan costs $57 per user, per month.

Our research finds that the Professional plan from Zoho CRM was the best option for small businesses because it provides a good feature set at a minimal price increase. This plan also unlocks custom reports, which can help improve your customer database needs.

Check out our Zoho CRM pricing guide for more information.

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Plan
Price
Billed annually
Users
Storage
Support
Lead scoring
API
Custom reports
Custom automation builder
TRY FOR FREE
BEST FOR SMB

Free

Standard

Professional

Enterprise

Ultimate

Plus

Free

$14/user/month

$23/user/month

$40/user/month

$52/user/month

$57/user/month

3

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

User: n/a
Org: 10MB

User: n/a
Org: 200MB

User: 20MB
Org: 10GB

User: 50MB
Org (<200 users): 10GB
Org (>200 users): 15GB

User: 100mb
Org (<200 users): 10GB
Org (>200 users): 30GB

User: 1GB
Org: 5GB

Basic

Standard

Live chat, phone, email

Standard

24/7 live

24/7 live

Max 100

Try Zoho CRM for free today Try Zoho CRM

Freshsales Suite – Best for ease of use

Freshsales Suite is the platform aimed at small businesses from Freshworks CRM, which offers a wide range of CRM tools for sales, marketing, and customer service. Freshsales Suite is a sales and marketing platform with a low entry price to keep small businesses with small budgets in the fray.

For customer database needs, Freshsales Suite is solid thanks to its robust contact management features and usability, getting a perfect score of 5 out of 5 in our research. Plus, with sales and marketing built in, you can truly utilize those contacts to their highest potential. Customizability is the only downside, only scoring 3.4 out of 5, keeping it from taking our top spot.

Freshsales
Freshsales logo
A low-cost option that's great for engaging potential customers online
4.7
In Short

Pros

  • Accessible pricing options for all users
  • More digital selling options than most
  • Good customer service options

Cons

  • Lacks some team organization capabilities found in competitors
  • Doesn’t provide an IP restriction security feature
Gallery Click to expand
Try Freshsales

Freshsales Suite pricing

Freshsales Suite has three different pricing plans: Growth, Pro, and Enterprise. There is also a free plan that offers limited functionality, but it doesn't cost anything.

The Growth plan costs $15 per user, per month, the Pro plan costs $39 per user, per month, and the Enterprise plan costs $69 per user, per month.

Our research finds that the best plan for small businesses is the Growth plan, unlocking a wide range of features at an extremely competitive price point. You'll be able to build up to 20 custom automations and you'll get access to storage with this plan, which can add a lot to a customer database's usage.

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Plan
Price
Billed annually
Users
Storage
Lead scoring
API
Custom reports
Custom automation builder
BEST FOR SMB

Free

Growth

Pro

Enterprise

Free

$15/user/month

$39/user/month

$69/user/month

Unlimited

Unlimited

Unlimited

Unlimited

None

2 GB

5 GB per user

100 GB per user

20

50

100

Try Freshsales for free today Try Freshsales

Pipedrive – Best for organization

Customer database CRMs are most effective and important for sales-based companies, and Pipedrive is a sales-focused CRM that can certainly improve your overall functionality. It's competitively priced and offers a straightforward, easy-to-use platform that still has some serious functionality when it comes to advanced sales features.

Even better, Pipedrive offers an unlimited contact database, so there is no reason for you to keep count out how many clients you're trying to keep track of. Beyond that, though, Pipedrive really lacks when it comes to customizability, only scoring an average 2.5 out of 5, which is why it fell so far down in our rankings.

Pipedrive
Pipedrive CRM logo
Excellent security and customer support options
4.6
In Short

Pros

  • 14-day free trial
  • Unlimited contact database
  • Includes comprehensive security options
  •  24/7 live support

Cons

  • Not a great value for money
  • Unable to create custom task types
  • Restricts web form creation to add-on
Gallery Click to expand
Try Pipedrive

Pipedrive pricing

Pipedrive offers four different pricing plans: Essential, Advanced, Professional, and Enterprise.

The Essential plan costs $14.90 per user, per month, the Advanced plan costs $24.90 per user, per month, the Professional plan costs $49.90 per user, per month, and the Enterprise plan costs $99 per user, per month.

Our research finds that the Advanced plan is the best option for small businesses, unlocking a lot of helpful time-saving features like automation builders, custom templates, and single sign-on functionality. Plus, the Advanced plan from Pipedrive offers smart contact data, which can make your customer database that much easier to navigate.

Check out our Pipedrive pricing guide for more information.

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Plan
Price
Billed annually
Users
Lead scoring
API
Custom reports
Custom automation builder
Features
BEST FOR SMB

Essential

Advanced

Professional

Enterprise

$14.90/user/month

$24.90/user/month

$49.90/user/month

$99/user/month

Unlimited

Unlimited

Unlimited

Unlimited

30

60

90

  • Custom pipelines
  • Data import/export
  • Basic meeting scheduler
  • Contacts map
  • Sales Assistant AI
  • API access
  • Products catalog
  • Custom email templates and signatures
  • 30 workflow automations
  • Web-to-mobile calls
  • SSO (single sign-on) login
  • Smart contact data
  • Group emailing
  • Custom fields/reports
  • Revenue forecast reports
  • Team management tools
  • Team goals
  • Security dashboard, alerts, and rules
  • Unlimited user permissions
  • 24/7 phone support, not just chat
  • 100 workflow automations
Check out Pipedrive for your team now Try Pipedrive

HubSpot CRM – Best free CRM

HubSpot is a robust CRM typically used by larger businesses. While the prices are far too high for the average business to consider, the provider offers a surprisingly robust free plan that is ideal for smaller businesses, particularly those in need of marketing tools. This makes it perfect for businesses that may foresee scalability as a necessity in a platform because they plan to grow quickly.

From a customer database standpoint, you can understand that a free plan, even one as robust as HubSpot, is going to have some downfalls. For one, it's not very customizable, netting a low score of 2.2 out of 5, one of our lowest for the category. Contact management features and usability isn't too bad for a free platform, but it does offer plenty of functionality to get the job done.

Hubspot CRM
Hubspot Logo
Best free option
4.4
In Short

Pros

  • Free plan available
  • Provides sales, marketing, and service functionality
  • Tidy, easy to navigate interface

Cons

  • Limited customization
  • Basically no customer support
  • File storage limit to 5 documents
Gallery Click to expand
Try Hubspot CRM

HubSpot pricing

As we mentioned, HubSpot offers a robust free plan that should be your focus if you're a smaller business. The functionality is surprisingly powerful for a free platform, and you can get a real feel for the platform without the stressful time limit of a free trial.

If you are looking for something with a price tag on it, HubSpot offers three different hubs — Sales, Marketing, and Service — which each have three different pricing plans, all varying in price.

Check out our HubSpot pricing guide for more information.

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Plan
Price
Billed annually
Users
Storage
Lead scoring
API
Custom reports
BEST FOR SMB

Free

Starter

Professional

Enterprise

Free

$9/user/month

$90/user/month

$120/user/month

Unlimited

Unlimited
(minimum 2 users)

Unlimited
(minimum 5 users)

Unlimited
(minimum 10 users)

5 documents

5000 documents

5000 documents

5000 documents

Predictive scoring

Check out Hubspot for your business today Try HubSpot

What Is a Customer Database?

A customer database is a collection of all customer interactions across a business, organized in a customizable dashboard that other employees can access to better facilitate effective sales, marketing, or customer support actions. Simply put, it's designed to make every single interaction with customers easier through information. This can help businesses communicate better with clients, thereby provide faster support, market effectively, and push sales consistently.

A good customer database is typically facilitated through CRM software because it can organize and automate the majority of the information, so you don't have to scroll through a spreadsheet to find what you need. There are three types of CRMs — open source, cloud-based, and on-premises.

Most providers are cloud-based, charging a monthly fee and allowing access to anyone with access to the internet. You can also pay extra for an on-premises system for better security, but you will need to make sure you have the funds for that kind of infrastructure.

About Our Research

If you don't trust the process, why take the recommendation? At Tech.co, we only recommend providers that have been thoroughly vetted after hours of in-depth research that covers a wide range of metrics and categories. Here are some of the aspects of CRM software that we measure in our research:

  • Price – Obviously the cost of software is important, which is why we provide an in-depth look at pricing plans and value as much as possible
  • Features – What you can do with a software platform factors in greatly to a purchasing decision, so we've looked through the feature catalogs of every provider on the list
  • Help & support – Figuring out a new business tool can be hard, which is why help and support options are key to making the right call
  • Customizability – The right software will do what you need it to do, so we've analyzed how customizable all of these platforms are
  • Contact management – Specifically for this guide, we've looked into how effective contact management features and usability are for all providers
  • Customer score – This is an aggregate score that considers app ratings and review scores across sites like Capterra, G2, and many others

If you want to learn more about how Tech.co researches business software, take a look at our research guide to check in on our in-depth process for rating and ranking providers.

Next Steps Choosing a Database CRM

Our research shows that Zendesk is the best customer database CRM, offering a lot of customizability as well as plenty of contact management features to keep track of clients. Zoho CRM is another respectable option, although it provides slightly less customizability than Zendesk.

The CRM market is filled with some excellent providers that could be exactly what you're looking for to enhance your business. For a clearer picture of your options, be sure to check out our CRM comparison page with in-depth looks at a wide range of other providers.

Try Zendesk
Try Zoho CRM
Compare CRM

Frequently Asked Questions

Customer relationship management (CRM) software is an online business resource that can typically track, manage, and organize a wide range of business operations, including client relationship status and sales pipeline progress. It can also often perform a wide range of other tasks, like managing customer service requests and managing marketing campaigns, depending on the provider.

Our research shows that Zendesk is the best CRM to keep track of clients, allowing for a lot of customizability, and simultaneously providing plenty of contact management features and usability.

A customer database system, sometimes referred to as a client management system (or a CRM), is a business resource designed to keep track of, and organize, a list of clients for improved sales, marketing, and customer support efforts.
About our links

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Written by:
Conor Cawley Writer

Conor is the Lead Writer for Tech.co. For the last six years, he’s covered everything from tech news and product reviews to digital marketing trends and business tech innovations. He's written guest posts for the likes of Forbes, Chase, WeWork, and many others, covering tech trends, business resources, and everything in between. He's also participated in events for SXSW, Tech in Motion, and General Assembly, to name a few. He also cannot pronounce the word "colloquially" correctly. You can email Conor at conor@tech.co.

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