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How Much Does Field Service Management Software Cost?

July 16, 2018

11:06 am

Field service management software can be a serious difference maker for your business. It allows you to manage all your reporting, scheduling, dispatching, invoicing, and customer account management needs, all from a single platform.

However, when it comes adding any software to your workflow processes, knowing the cost is perhaps the most important aspect of your decision making process. Fortunately, we’ve got all the information you need to fully understand how much field service software costs.

In this comprehensive guide to the cost of field service management software, we’ll cover everything from basic costs and variable pricing situations to the plentiful savings you’ll enjoy when you get a quote today.

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Field Service Software Costs

Field service software costs come with two options: a monthly fee or a one-time fee. Additionally, field service software providers require an installation fee to get the software set up and functional for your company.

This table shows cost ranges for field service software, based on the size of your company:

Monthly Fee One-Time Fee + Installation
Small
(2-25 employees)
$20 – $75 $500 – $1,499 $400-$699
Medium
(26-99 employees)
$76 – $149 $1,500 – $2,999 $700-$1,999
Large
(100+ employees)
$150 – $299 $3,000-$5,000 $2,000-$5,000

Depending on the size of your company, field service software has a variety of pricing models and rates. Most field service software providers offer tiered software packages, specifically tailored for small, medium, and large companies.

From a monthly fee standpoint, the base costs are the same for any size business. However, the overall cost will be much more for larger companies, as you will be charged for each user, employee, or franchise. For one-time fees, there are typically three tiers available, which coincide with the features required for larger companies.

While a smattering of field service software providers will occasionally waive the installation fee, most providers also require an upfront charge to get things going.

What Influences Field Service Software Costs?

With so many moving parts and complicated processes, understanding why field service costs what it costs is an important element of deciding whether or not it’s right for your company.

Basic Costs

Field service software costs are typically defined by three overarching factors.

Franchises – Calculating the cost of field service software is most commonly based on the number of franchises or locations that software will be covering. Costs will remain low if you only have a single location, but the more franchises within your company that require the software, the higher the price.

Users – As with any software, the number of users is integral in figuring out how much you’re going to pay. If you plan on having only a single employee managing your platform, you can save a lot. However, if you have a large dedicated team that needs to access your field service software, it’s going to cost a little more.

Field Technicians -While somewhat rare compared to the other cost factors, charging based on the number of field technicians that will be managed by the software isn’t entirely uncommon. This means your price would reflect your entire employee base of those being dispatched out for field visits.

Additional Costs

While the cost of field service management primarily relies on this three factors, there are a wide range of other additional costs you can incur, depending on your specific needs as a field service company.

Training – While beneficial for your business, field service software is quite complicated for new users. Fortunately, most providers offer training for an added fee.

Support – Some field service software providers will include support via phone and chat free of charge. But if you want full, 24/7 coverage, you might need to shell out a little extra to make sure you’re covered.

Added Features – Many field service software providers offer a huge range of added features like invoicing, custom quotes, mobile access, and in-field payment collection. You might get lucky with a few complimentary features, but odds are that you’re going to have to pay for the best ones.

Field Service Software Savings

field service worker

Admittedly, field service software is far from cheap. However, it’s important to remember that you’re spending all this money for a reason: to save even more. And that’s exactly what field software does, as well as providing a wide range of other benefits.

Save Time

Having a software that consolidates work functions like dispatching field technicians, optimizing routes, managing inventory, and providing job status updates, you know it’s going to save you a lot of time. And, as they say, time is money.

Prioritize Customer Service

According to a Harvard Business Review study, customers with positive experiences spend 140 percent more compared to those who have negative customer experiences. That means that having field service software that can manage assist with customer service and provide an easy-to-use portal for customers will no doubt increase profits.

Improve Productivity

Productivity is the key for any growing business to succeed, and there’s no denying the ability of field service software to make your team more productive. It not only consolidates a bevy of work functions, but also houses knowledge repositories so productivity will only get better with time.

Increase Accuracy

Double bookings and poorly planned routes can be incredibly detrimental to field service companies. But with the right software, accuracy becomes more than a priority; it becomes the standard.

Get Accurate Fleet Management Price Quotes

When it comes to the cost of field service management software, it’s pretty obvious that there are a lot of things to consider before making a decision.

While this comprehensive guide has provided a lot of information about what you can expect to pay for your own field service software, the best research you can do is to get a tailored quote for your particularly company. Fortunately, you can get a handy quote right here.

Compare field service software costs today and find the best deal for your business.

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Conor is a writer, comedian and world-renowned sweetheart. As the Assistant Editor and Writer at Tech.Co, he’s written about everything from Kickstarter campaigns and budding startups to tech titans and innovative technologies. His background in stand-up comedy made him the perfect person to host Startup Night at SXSW and the Timmy Awards for Tech in Motion. In his spare time, he thinks about how to properly pronounce the word "colloquially." Conor is the Assistant Editor and Writer at Tech.Co. You can email him at conor@tech.co.

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