Our top pick for the best plumbing service software is Housecall Pro, an easy-to-use and reliable software that will not only help you manage your plumbing business, but also market to find new customers. However, every business is different, so we’ve listed a few of the best plumbing software alternatives you should consider as well. When you're ready to compare them by price, just use our handy quotes form.
When a pipe bursts or a leak is discovered, there’s no time to waste. Customers aren’t just frustrated when these household disasters occur; they can be downright scared of the consequences to their home or business. That’s why plumbing services need to be in tip top shape when it comes to managing job requests.
| Pros | Cons | |||||||
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Housecall Pro | Verizon Connect Field Service Dispatch | Knowify | Service Fusion | ServiceTitan | Jobber | Smart Service | SimPRO | FieldEdge |
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Plumbing service software will help keep your team on their toes when the call comes, so you can guarantee excellent service every time. The right plumbing software will be an all-in-one hub for your business processes. From scheduling and dispatching technicians to accepting payments in the field, you’ll be able to handle everything with just a few clicks.
Below, you can take a look at a table that will explain some of the pros and cons of the top plumbing service software, so you can see how they stack up against each other before you make a decision.
Top Plumbing Service Software Providers Compared
Plumbing software comes in all shapes and sizes, with plenty of different features across the spectrum. This can make it difficult to choose the right one for your particular business. Fortunately, we’ve done all the heavy lifting for you, so making a decision won’t be too much of a burden. The best plumbing service software providers include:
If you’re looking for a field service software, you’ve no doubt heard about Housecall Pro. This robust, popular software will be able to manage nearly every aspect of your plumbing business from a single, comprehensive platform. Housecall Pro can handle the workload of any sized company, all while making it fundamentally more productive, thanks to a wide range of helpful features.
Housecall Pro is also relatively unique in the field service software industry, as they are one of the few that offers marketing tools along with its software that can help you attract new customers to your business. From email marketing to postcard campaigns, you can grow your business faster.
These marketing resources, combined with its thorough catalog of features, makes Housecall Pro a bit more expensive than other software, but you certainly won’t get a better bang for your buck.
| Plan | Price | Users | Service dispatch | Job tracking | Route optimization | Inventory | Reporting | |
|---|---|---|---|---|---|---|---|---|
| | | ||||||
Basic | Essentials | Max | ||||||
$49 per month | $129 per month | On request | ||||||
1 | 5 | 100+ | ||||||
| Basic | Basic | Advanced |
Housecall Pro Features
- Scheduling & Dispatching
- Invoicing, Estimates, and Payment
- GPS Tracking
- Analytics Reporting
- Customer-Employee Communication
- Quickbooks Integration
- Live Chat Customer Support
- Mobile Options
Pros
- Covers most industries
- Includes marketing tools
- 24/7 customer support options
Cons
- No route optimization
- Limited customization options
- Above average cost
The Verizon Connect Field Service Dispatch field service software offers a simple management solution for plumbing businesses. Built for operations with between five and 50 technicians, it offers a centralized dashboard that lets managers view their technicians’ schedules and current locations, and assign and track additional jobs. A mobile app lets plumbers in the field easily view their next job, and add notes or photos to it if needed.
The service comes as an add-on for Verizon Connect’s fleet tracking solution, Verizon Connect Reveal, and will cost $20 per user, per month. While Verizon Connect doesn’t offer the marketing tools of Housecall Pro, its combination of integrated CRM, fleet and field service software provides unparalleled benefits for your bottom line.
Phone and live online support are available during work days from 7am–8pm EST. Overall, Verizon Connect Field Service Dispatch is a powerful tailor-made solution for any small to midsize field service operation.
Verizon Connect Field Service Dispatch Features
- Scheduling & Dispatching
- GPS Tracking
- Analytics Reporting
- Customer Profiles and CRM tools
- Live Map
- Mobile App for Technicians
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Pros
- Decidedly easy to use
- Industry-leading features like live map and CRM tools
- Stellar support options
Cons
- Comparatively quite expensive
- Can't be purchased separately from Verizon Fleet Management software
Knowify caters exclusively to commercial subcontractors and residential remodelers, so you know their software will be specifically capable of addressing to your needs. In addition, the software is comprehensively detailed, so you won't miss out on the small things that make your business shine.
This industry-specific software does come with a few caveats though. Reviewers have stated that Knowify can be quite difficult to customize, as the platform is designed for a very precise type of business. If you’re looking to manage your plumbing service with a few unique features, you might want to look elsewhere. Otherwise, Knowify has a pretty impressive catalog of features at a lower price than most other robust software.
| Plan | Price | Users | Scheduling | Job tracking | Reporting | QuickBooks Integration | |
|---|---|---|---|---|---|---|---|
| | | |||||
Plus | Growth | Enterprise | |||||
$68 per month | $149 per month | $264 per month | |||||
1 | 1 | 1 | |||||
| Advanced | Advanced | ||||||
| 50 jobs | 150 jobs | 250 jobs | |||||
| Advanced | |||||||
Knowify Features
- Scheduling & Dispatching
- Invoicing and Payment
- GPS Tracking
- Analytics Reporting
- Quickbooks Integration
- In-App and Phone Customer Support
- Mobile Options
Pros
- Lower price than industry average
- Customer and client communication is easy
- Free trial available
Cons
- Obviously, not for everyone
- Difficult to customize
- Integrations are a bit buggy
A feature-heavy software is great if you know what you’re doing. But if your team doesn’t know how to use it, you’re going to be in trouble. Fortunately, Service Fusion is famously an easy to use plumbing service software packages that won't be difficult for beginners to get the hang of. Plus, with a built-in customer management dashboard, you'll be able set communication preferences, track referrals, and store important documents.
Service Fusion, like Housecall Pro, can be found on almost every list ranking the top field service software, and for good reason. In addition to its many features and easy-to-use interface, Service Fusion doesn’t force users into lengthy contracts or subject them to hidden fees, so you get what you pay for, nothing more and nothing less.
| Plan | Price | Users | Service dispatch | Job tracking | Inventory | Reporting | QuickBooks Integration | Open API | |
|---|---|---|---|---|---|---|---|---|---|
| | | |||||||
Starter | Plus | Pro | |||||||
$126 per month | $186 per month | $339 per month | |||||||
Unlimited | Unlimited | Unlimited | |||||||
| Add-on | |||||||||
Service Fusion Features
- Scheduling & Dispatching
- Invoicing, Estimates, and Payment
- GPS Tracking
- Customer Management Dashboard
- Analytics Reporting
- Customer-Employee Communication
- QuickBooks Integration
- Live Chat Customer Support
- Mobile Options
Pros
- User-friendly
- Robust features
- Field service management also available
Cons
- Limited safety features
Another popular service software, across many industries and business sizes, is ServiceTitan. With 50,000 contractors using their software, you know they know what they’re doing. This cloud-based software will make your plumbing business easier to run on a day-to-day basis.
Plus, while unique, Housecall Pro isn’t the only field service software with marketing capabilities. ServiceTitan also boasts a few marketing tools that will do wonders for repeat and new customer acquisitions. Additionally, ServiceTitan offers a robust sales tracking feature that will improve conversion rates and job averages.
Unfortunately, it’s worth noting that ServiceTitan is missing some key payments features, which might be important to your business, so tread lightly if this is a deal breaker.
| Plan | Price | Scheduling | Service dispatch | Reporting | Estimates | Payroll | QuickBooks Integration | |
|---|---|---|---|---|---|---|---|---|
| | | ||||||
Starter | Essentials | The Works | ||||||
On request | On request | On request | ||||||
| Advanced | ||||||||
ServiceTitan Features
- Scheduling & Dispatching
- Customer Financing
- Analytics Reporting
- Customer Portal
- Quickbooks Integration
- Live Chat Customer Support
- Mobile Options
Pros
- Very reliable software
- Customer support options are plentiful
- Robust analytics tools
Cons
- Limited payment options
- Not great for larger businesses
Field service software offers a variety of benefits, but Jobber is particularly dedicated to saving your business time when it comes to your day-to-day functions. Users have reported that installing Jobber saves them up to seven hours per week, thanks to features that keep team members and field technicians ready and raring to go.
Check out our in-depth Jobber review for more info
Jobber is another software you’ll find across a wide range of industries too, mainly due to its affordability and ease of use. If you think Jobber could be the right choice for you, be sure to try out a comprehensive 14-day free trial before pulling the trigger.
| Plan | Price | Users | Service dispatch | Job tracking | Route optimization | Reporting | |
|---|---|---|---|---|---|---|---|
| | | |||||
Core | Connect | Grow | |||||
$39 per month | $119 per month | $239 per month | |||||
1 | 7 | 30 | |||||
| Custom |
Jobber Features
- Scheduling & Dispatching
- Invoicing, Estimates, and Payment
- GPS Tracking and Route Optimization
- Analytics Reporting
- Customer-Employee Communication
- Quickbooks Integration
- Live Chat Customer Support
- Mobile Options
Pros
- Great for automation, saves lots of time
- Easy to use for everyone
- Comprehensive mobile app
Cons
- Quickbook integrations a bit messy
- No in-field communication capabilities
- Limited backup options
Quickbooks integration is part of a lot of field service software, but Smart Service takes this integration to a whole new level. With nearly every feature connected to the financing software, you’ll never have to input data twice ever again. Plus, with an entire Smart Service TV network for training and onboarding, you’ll have no trouble learning the ropes as you manage your business.
Quickbooks integration is a bit of a double edged sword though. While Smart Service does integrate it into your business seamlessly, users have complained that they went a bit overboard and that an excessive amount of information may be synced with your business software. If you’re interested in this software because of Quickbooks, make sure it does exactly what you need to, before you make a decision.
In addition to Quickbooks integration, Smart Service offers some of the easiest payment methods on this list. With simple phone camera technology that allows you to immediately input all card information, you can accept payments on the go with ease and security.
Smart Service Features
- Scheduling & Dispatching
- Invoicing, Estimates, and Payment
- GPS Tracking and Route Optimization
- Quickbooks Integration
- Live Chat Customer Support
- Mobile Options
Pros
- Robust platform with LOTS of features
- Great for all sized businesses
- Very customizable
Cons
- More complicated than the average software
- Integrations have some bugs
- Feature catalog might be overwhelming for small businesses
Reliability is important when it comes to plumbing services. Customers have to trust that you not only know what you’re doing, but that you can get it done fast and efficiently. SimPRO will help you accomplish that by providing a basic platform that team members can use to manage your entire business. As with ServiceFusion, the simple layout and comprehensive controls will help improve productivity without too much training.
The simplicity and ease of use that come with SimPRO do, however, have a downfall: the software is a bit clunky. While it provides an in-depth index of features, users have stated that SimPro does have a tendency to be a bit excessive with the functionality, which can make it hard to get in a rhythm with the software.
However, it does offer some quick and easy options for fast operations, particularly when it comes to job quoting. You can simply access labor costs, supplier catalogs and quote templates, all in service of giving your customers the quick quotes they need to make a decision.
SimPRO Features
- Scheduling & Dispatching
- Invoicing, Estimates, and Payment
- GPS Tracking
- Analytics Reporting
- Employee-Management Communication
- Online and Live Chat Customer Support
- Mobile Options
Pros
- Large catalog of features
- Incredibly basic and easy to use
- Solid customer support options
Cons
- Basic layout makes it a bit clunky
- Large catalog of features a bit overwhelming
- Limited training options
Efficiency is the name of the game when it comes to field service software, particularly for an industry that requires urgency like plumbing. That's where FieldEdge really shines. This platform isn't as robust as some other options on the list, but the ability to be lean and easy to use can help you seriously improve your business.
From a pricing standpoint, FieldEdge is unique, in that it provides its service at a flat rate, rather than providing pricing plans. While the company doesn't provide publicly available pricing, external sources have found that FieldEdge costs around $100 per month along with a $125 per technician fee. Subsequently, this can get a bit expensive, but the ease of use is more than worth it if you're in the business.
Field Edge Features
- Scheduling & Dispatching
- Invoicing, Estimates, and Payment
- Analytics Reporting
- Customer Management Platform
- QuickBooks Integration
- Live Chat Customer Support
- Mobile Options
Pros
- Easy to use
- Comparatively very affordable
- Integrates with Quickbooks
Cons
- No GPS or route optimization features
- Runs a bit slow at times
- Complicated reporting tools
Verdict: What is the best Plumbing Service Software?
Our research shows that Housecall Pro is the best plumbing service software, offering a massive feature catalog, an easy to use interface — even for beginners — and a vast array of helpful integrations to help run your business seamlessly.
Now that you know about some of the best plumbing service software out there, it’s time to make a decision. The reviews above will help you narrow down your options, based on what’s important to you.
But now, you’re missing one piece of the puzzle: how much is it going to cost your company? Fortunately, you can get a customized quote today. With just a few simple clicks you’ll be on your way to a more efficient, more productive, and more successful plumbing business.
- Create work orders
- Manage inventory
- Track and direct field technicians and vehicles
- Optimize routes with GPS navigation
- Schedule appointments and work orders
- Record job notes
- Manage customer needs in convenient portal
- Provide job status updates
- Improve productivity with knowledge repositories
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