Our top pick for the best plumbing service software is Housecall Pro, an easy-to-use, reliable, feature-heavy software that will not only help you manage your plumbing business, but also market to find new customers. However, every business is different, so we’ve listed a few of the best plumbing software alternatives you should consider as well. When you're ready to compare them by price, just use our handy quotes form.
When a pipe bursts or a leak is discovered, there’s no time to waste. Customers aren’t just frustrated when these household disasters occur; they can be downright scared of the consequences to their home or business. That’s why plumbing services need to be in tip top shape when it comes to managing job requests.
In this guide, we'll cover out top picks for plumbing service software and help you understand that sometimes the industry-specific choice isn't always your best option.
Plumbing service software will help keep your team on their toes when the call comes, so you can guarantee excellent service every time. The right plumbing software will be an all-in-one hub for your business processes. From scheduling and dispatching technicians to accepting payments in the field, you’ll be able to handle everything with just a few clicks.
Below, you can take a look at a table that will explain some of the pros and cons of the top plumbing service software, so you can see how they stack up against each other before you make a decision.
Top Plumbing Service Software Providers Compared
Plumbing software comes in all shapes and sizes, with plenty of different features across the spectrum. This can make it difficult to choose the right one for your particular business. Fortunately, we’ve done all the heavy lifting for you, so making a decision won’t be too much of a burden. The best plumbing service software providers include:
If you’re looking for a field service software, you’ve no doubt heard about Housecall Pro. This robust, popular software will be able to manage nearly every aspect of your plumbing business from a single, comprehensive platform. Housecall Pro can handle the workload of any sized company, all while making it fundamentally more productive, thanks to a wide range of helpful features.
In our research, Housecall Pro was the clear favorite, scoring highly across all features categories, notching 5/5 in schedule and dispatch and invoicing. Housecall Pro also has great customer support, scoring a 4/5 in our research, thanks to channels including email, phone, and live chat. The only ding was the lack of 24/7 coverage, although the hours are quite generous, particularly on weekdays.
Housecall Pro pricing
Housecall Pro offers three different pricing plans: Basic, Essentials, and Max. The Basic plan will cost you $49 per month, the Essentials plan will cost $129 per month, and the Max plan is a customized plan, so you'll have to contact the sales team to get specific pricing information for your business.
Unfortunately, Housecall Pro does not offer a free plan, but you can take advantage of the 14-day free trial if you want to try before you buy.
- Covers most industries
- Includes marketing tools
- 24/7 customer support options
- No route optimization
- Limited customization options
- Above average cost
ServSuite is definitely a solid competitor to Housecall Pro for the top spot. It also scored 5/5 in invoicing and respectable 4/5 for schedule and dispatch, which should be able to hand the majority of your particular needs. ServSuite Pro even scored a 5/5 in customer support thanks to the fact that support is available 24 hours per day, although only six days a week.
However, there is a reason ServSuite Pro came in number two. The first is the mobile app, which reviewers noted was a bit rough around the edges, particularly compared to Housecall Pro. That, combined with the decidedly higher prices in its plans means that ServSuite is a very close second place to Housecall Pro.
ServSuite Pro pricing
You'll find three different pricing plans available when you go with ServSuite Pro: Starter, Plus, and Pro. The Starter plan costs $126 per month, the Plus plan costs $186 per month, and the Pro plans costs $339 per month.
Not only is there no free plan with ServSuite Pro, but you won't even get a free trial to test out this service for yourself before you buy. However, you can get a free demo from the company, so you'll get information from an expert before making your decision.
- Great analytic tools
- Very easy to use
- 24/7 customer support options
- Limited customizability
- Add-ons necessary for full functionality
- Analytic reports can get complicated
We love a clever brand name at Tech.co and GorillaDesk definitely caught our eye. It's more than a funny name, though, as GorillaDesk really offers a lot, scoring a 5/5 in both invoicing and schedule and dispatch feature categories, just like Housecall Pro. This provider also offers 24/7 support and email, phone, and live chat, netting it a 5/5 for customer service in our research. The pricing is varied and affordable too, which is attractive for businesses of all sizes.
The biggest ding against GorillaDesk that kept it out of the top two spots is its online customer booking features, which scored a 3/5 in our research. You can't take advantage of real-time booking or Book via Google, which could be a dealbreaker for businesses that want to be able to eliminate some steps when it comes to the booking process.
GorillaDesk trims down the pricing options a bit compared to Housecall Pro and ServSuite Pro, only offering two plans for potential users: Basic and Pro. The Basic plan starts at $49 per month and the Pro plan starts at $99 per month.
Those prices may seem low, but GorillaDesk pricing is based on the number of routes. Subsequently, if you want more than one route, you're going to have to pay more per month, with customized pricing kicking in at ten or more routes.
- Very ease to use interface
- Plenty of learning modules available
- Responsive customer support team
- Limited customizability
- Less than modern design
- Mobile app is missing some key functionality
Like many of the options on this list, FieldEdge excels substantially when it comes to features, scoring 5/5 in scheduling, dispatching, and invoicing, respectively. This means it can keep pace with the likes of Housecall Pro and GorillaDesk when it comes to features. Even customer support is pretty solid with a 4/5 in our research, offering phone, live chat, and email, along with plenty of tutorial videos.
FieldEdge has two problems, though. First off, the mobile app is a mess. Despite offline capabilities, users report regular connection problems and a generally difficult to use interface. That, combined with the lack of a rating tool for online customer booking means that FieldEdge remains lower on this list, particularly with the lack of publicly available pricing.
Unlike many providers on this list, FieldEdge unfortunately does not provide publicly available pricing. As a result, the only way to know exactly how much FieldEdge will cost your business is to reach out to the sales team and get the customized quote from them.
- Easy to use
- Comparatively very affordable
- Integrates with Quickbooks
- No GPS or route optimization features
- Runs a bit slow at times
- Complicated reporting tools
Not to get too repetitive here, but WorkWave knocks scheduling, dispatching, and invoicing out the park with its feature set, scoring a 5/5 in all categories, which means it easily competes with other top options on this list. Given its status as a larger company, the customer support is sold too with a score of 4/5 thanks to live chat, phone, and email functionality.
Unfortunately, WorkWave received one of our lowest scores for online customer booking with a 2/5, largely due to a lack of overall functionality. You can't upload images, you can book in real time, and as far as we could find, you could book via Google. On top of that, the WorkWave mobile app leaves a lot ot be desired, with limited functionality and lower ratings in the Google Play Store.
FieldEdge and WorkWave are on the same wavelength here, as WorkWave does not provide publicly available pricing for potential users. The only way to know how much WorkWave costs is to reach out to the provider on its website to get a tailored estimate for your business.
- Includes marketing features aimed at new clients
- Robust mobile options
- Easy to use design
- No inventory management
- Annual contract is a must
- Limited integrations
Users have reported that installing Jobber saves them up to seven hours per week, thanks to features that keep team members and field technicians ready and raring to go. Our research backs that up, as Jobber scored a solid 5/5 in schedule and dispatch, although notched a mere 4/5 in invoicing, which puts it slightly behind other options like Housecall Pro and WorkWave. The mobile app is really easy to use, though, with more than 100,000 positive reviews on the App Store.
The customer support is the weak spot for Jobber, though, as it doesn't offer 24/7 coverage and doesn't provide email channels for communication, so you'll have to get in touch via phone or live chat. There's also no real-time booking available, which helped it to a mere 3/5 in the online customer booking category.
Check out our in-depth Jobber review for more info
Back to the publicly available pricing plans! Jobber offers three different options: Core, Connect, and Grow. The Core plan costs $39 per month, the Connect plan costs $119 per month, and the Grow plan costs $239 per month.
Unfortunately, Jobber also does not offer a free plan, but it does provide a 14-day free trial, much like Housecall Pro, so you can test out the service before you make a financial commitment.
- Great for automation, saves lots of time
- Easy to use for everyone
- Comprehensive mobile app
- Quickbook integrations a bit messy
- No in-field communication capabilities
- Limited backup options
KickServ has a lot going for it that others on this list don't have. For one, it offers 24/7 customer support via phone, live chat, and email, so you'll always be able to get in touch no matter what the problem, netting the provider a 5/5 for customer service. On top of that, it offers a free forever plan, which allows for up to two users. Some providers on this list don't even have a free trial, so this is a big boost.
Of course, it's not all sunshine and rainbows. KickServ suffers from some not great online customer booking features, as it lacks realtime booking, book via Google, and customer rating tool functionality, which meant the provider received a very low 2/5 in the category. Still, with a solid free plan, KickServ could be the best option for small businesses in need of some savings.
KickServ offers the most pricing plans in the bunch with a total of four: Lite, Standard, Business, and Premium. The Lite plan costs $47 per month, the Standard plan costs $95 per month, the Business plan costs $159 per month, and the Premium plan costs $239 per month.
KickServ is also the only plumbing service software provider on this list that offers a free plan, which allows for up to two users. Features are naturally limited, but you will get access to estimates, invoices, and jobs functionality, so it's a great place to start for smaller business.
- Comprehensive training options
- Transparency-focused platform for customers
- Involved customer support team
- Limited invoicing capabilities
- Complicated automation features
Do I Need Plumbing Specific Software?
If you've given our list of the top plumbing service software providers, you may have noticed that there aren't any plumbing industry specific options on this list.
While it might seem like a field service software that exclusively caters to plumbing services would be better equipped to handle your particular business needs, our research found that industry-specific service providers are often lacking in some serious ways, whether it be features or customer support.
Subsequently, we'd like to, again, recommend that providers above, as they typically offer more features, better customer support, and more comprehensive mobile apps than industry-specific solutions. Don't believe us? Check out our other industry pages for lawn care, pool, and pest control service software.
How We Research Plumbing Service Software
Some websites simply aggregate plumbing service software into a list and provide you with information about those particular providers. Not us, though. At Tech.co, we aim to provide you with actionable information that is based on rigorous research performed by our exert team. We concretely compared providers with scores based on a myriad of metrics. Here are those metrics:
- Online customer booking – whether or not you can use a service to book appointments online via a website or Google
- Schedule and dispatch – how many features the service offers for scheduling and dispatching field technicians to a job
- Invoicing – what kind of invoicing features are available for quoting, estimating, and accepting payments
- Mobile app – whether or not a service has a mobile app and how its rated on the app store
- Customer support – how available a service's customer support team is and what kind of channels they are available through
If you want to learn more about the process by why we rate and rank business software providers, take a look at our in-depth research guide for more information.
Verdict: What Is the Best Plumbing Service Software?
Now that you know about some of the best plumbing service software out there, it’s time to make a decision. The reviews above will help you narrow down your options, based on what’s important to you.
But now, you’re missing one piece of the puzzle: how much is it going to cost your company? Fortunately, you can get a customized quote today. With just a few simple clicks you’ll be on your way to a more efficient, more productive, and more successful plumbing business.
- Create work orders
- Manage inventory
- Track and direct field technicians and vehicles
- Optimize routes with GPS navigation
- Schedule appointments and work orders
- Record job notes
- Manage customer needs in convenient portal
- Provide job status updates
- Improve productivity with knowledge repositories
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