Direct Express Card $1.2 Million Settlement: Can You Claim?

Customers are entitled to claim in a recent settlement that accuses the bank of mishandling fraud claims in recent years.

Direct Express debit card customers could be looking at a small pay day, after a recent class action settlement was given the green light.

Plaintiffs in the case accused the bank of mishandling fraud claims between 2018 and 2022, and while the bank had admitted to no wrongdoing, it has agreed to settle.

Read on to find out the terms of the settlement, and if you can claim.

Direct Express Settlement Explained

The case against Direct Express revolves around claims that it mishandled fraud claims. Plaintiffs have accused the bank of not paying out on legitimate claims for fraud from debit card owners.

The instigators of the case, Almon, et al. v. Conduent State & Local Solutions, Inc, state that Conduent and Comerica, operators of Direct Express, were in violation of the Electronic Funds Transfer Act (15 U.S.C. § 1693f) and Regulation E (“12 C.F.R. § 1005.11”).

Surfshark logo🔎 Want to browse the web privately? 🌎 Or appear as if you're in another country?
Get a huge 86% off Surfshark with this special offer.See deal button

Conduent and Comerica haven’t admitted to any wrongdoing in the case, but they have agreed on a settlement pay out of $1.2 million.

Want to work remotely? Check out our pick of the 48 best WFH jobs for June.

Who is Eligible for Direct Express Settlement?

If you want to be part of the Direct Express settlement and make a claim for your entitlement of the $1.2 million, you’ll need to make sure you check the right boxes:

  • You were a Direct Express account holder between February 12 2018 and September 28 2022.
  • You submitted one or more fraud claim and had it rejected, during this period
  • You have received an email or postcard about the settlement, but if you didn’t, you could still be eligible.

If you haven’t received notice about the settlement directly, and think you may be eligible, then you can contact the claims administrator for more information at

How To Claim in Direct Express Settlement

The process for claiming is the settlement is straightforward. If you’ve received notice, in the form of an email or postcard, then you’ll need to make a claim by filling in the online form. If you haven’t, then as mentioned above, contact the claims administrator.

If you don’t want to be included on the settlement, you can request to be excluded, providing you do so by August 13.  You’ll need to provide the following:

  • Full name, address and last four digits of your Direct Express Debit Card number
  • A statement that you wish to be excluded from the settlement, and that you understand you will not receive a pay out
  • Identity of you representation (if applicable)
  • Signature with date that the exclusion was signed

This information should then be sent to the following address:

Almon, et al. v. Conduent State & Local Solutions, Inc.
c/o Kroll Settlement Administration LLC
PO Box 225391
New York, NY 10150-5391

The pay out date for the settlement should occur sometime after the final hearing, which is currently set for September 5 2024, although this may be subject to change.

Did you find this article helpful? Click on one of the following buttons
We're so happy you liked! Get more delivered to your inbox just like it.

We're sorry this article didn't help you today – we welcome feedback, so if there's any way you feel we could improve our content, please email us at

Written by:
Jack is the Deputy Editor for He has over 15 years experience in publishing, having covered both consumer and business technology extensively, including both in print and online. Jack has also led on investigations on topical tech issues, from privacy to price gouging. He has a strong background in research-based content, working with organisations globally, and has also been a member of government advisory committees on tech matters.
Explore More See all news
Back to top
close Step up your business video conferencing with GoToMeeting, our top rated conferencing app – try it free for 14 days Try GoToMeeting Free