- Granular product settings
- Great support for customer exchanges and refunds
- Easy-to-use interface
- No ecommerce integration
- Feature set not as broad as competitors
- Low customer satisfaction score
Talech POS is a software solution aimed primarily at small businesses in the retail, restaurant, and service industries. While Talech's scope of abilities is impressive, it isn't quite good enough to be our favorite POS on the market.
That's not to say Talech POS is bad – it isn't. Scoring 4.3 out of 5 in our scoring isn't easy, but we think there are better options out there. It's not that Talech POS is a bad system in any particular aspect. But rival providers such as Square and Vend are better in almost every aspect.
Take pricing, for example. Talech's plans start at $29 per month, which might sound cheap but Square and Vend both offer more features for similar money. In fact, Square POS has no monthly subscription cost at all.
Talech serves businesses in the US, Canada, Ireland, and the UK, which could be especially helpful if your business sells across countries or sells online. You'll also find that, regardless of what sort of business you run, Talech will cost the same. It offers four pricing plans – including a bespoke Enterprise plan – which change price according to the features and number of users your business requires.
Overall, Talech is a solid but unspectacular POS. It has a strong feature set, good customer support, and an easy-to-understand interface.
In this review
- Talech POS Summary – A quick look at Talech's origins and purpose
- Talech POS Core Features – Here's what to expect from Talech's POS service
- Customer Setup and Support – Support is available for Talech POS customers
- Talech POS Pricing – The costs and payment info you need to know
- Talech POS Alternatives – We compare Talech against its biggest competitors
- Talech POS Review Verdict – Is Talech POS really worth getting?
Talech POS Core Features
The core element of any POS system is sales and inventory tracking, a feature which lets employees easily search for or scan a product. The service automatically tallies up the cost, factoring in taxes and special offers, so the customer can instantly receive their bill, either printed on the spot or via email.
Employees can add modifiers to each order as well, allowing them to specify which sandwich toppings a customer wants, or how rare they like their burger cooked.
At the same time, the POS will track any inventory that has just been sold, noting which products may be running low and will need to be restocked, and sending low inventory alerts to managers. At the end of the day, the store manager can review the data, seeing how much has been sold on a daily, weekly, monthly, or annual basis.
Products can be uploaded and edited in batches if needed, and products can be synced across multiple locations. Talech will also track inventory based on weight sold, which could be helpful if you're selling materials wholesale.
Talech is cloud-based POS that's primarily designed to run on iPads. You'll need one of the following models to run the POS:
- iPad Air
- iPad Air 2
- iPad (2017 or later)
- iPad Pro
- iPad Mini 2
- iPad Mini 3
- iPad Mini 4
However, it also works on some more POS-focused devices too, including:
- Ingenico MOBY M70
- Ingenico MOBY M100
- Ingenico MOBY M120
- Ingenico MOBY C150
- Poynt 5
- Poynt Smart Terminal (Poynt 6)
In our view, choosing an iPad is probably the way to go. It will be easier to onboard staff and, should you want to change your POS at any point, there are far more systems that run on iPads for you to choose from.
Talech also works with a range of third-party payment devices, receipt printers, kitchen printers, and barcode scanners. You can check out the full list of compatible hardware here. You can also order the devices directly from Talech, which will keep everything nice and simple.
While checking out each customer, the POS tracks that customer's data, creating a profile that can help managers better understand their customer base. This data includes stats on the average amount spent with each visit, the total number of visits, how many days have passed since their last visit, and which products the customer prefers.
The POS also lets users set up loyalty programs for customers, offering them discounts or other rewards based on how often they visit or how much they spend. Support for a gift card program is also offered, although this is a paid add-on that costs $49 per month beyond the basic plan.
Returns and Exchanges
Employees can issue full or partial returns, as long as their manager has given them the permissions needed to do so. You won't necessarily need a receipt to accept the return, which can be helpful when transitioning away from your old POS system.
The POS's support for exchanges also offers plenty of options: If the customer's exchanged item costs less than the initial one, the difference can be refunded to the customer's card, issued back as cash, or converted into store credit.
If they choose, managers can set up a PIN code for each employee to enter in order to access the ability to issue a refund. This allows managers to better track when refunds are offered, and which employees can process them.
A “clock-in” feature lets employees sign in and out, helping them track their hours and generating a manager report with insights into the hours each employee has worked. Through the Talech POS software, managers can set overtime rules and track individual employee performance, noting sales or tips per employee.
Managers can also set granular rules surrounding register access, choosing which employees can access features such as discounts, the cash drawer, and data reports. Managers can also review the history of actions such as refunds or voided sales.
Discounts and Deals
Depending on the price plan (we cover these in our pricing section), managers can set up a wide variety of discounts. Examples include happy hour discounts which are triggered at a pre-set time and day of the week, buy-one-get-one-type deals on specific products, or store-wide discounts for specific qualifying customers under a loyalty program.
While this feature is for restaurants only, it's a crucial one for any full-service eatery. Waiters can use it to quickly pair each order with the table that ordered it, knowing instantly where to deliver each prepared dish.
Setup and Customer Support
Across all plans, Talech offers a customer support team that's available 24/7 through both email and phone, and has a live chat option available on its website as well.
Talech also has a frequently updated searchable online Help Center, with categories of articles that include “Getting Started,” “Register Application,” “Hardware,” and “Register Back Office.” Customers with issues setting up printers or troubleshooting their card readers may find the fastest solution available through the Help Center, rather than a live support team member.
Talech offers a free demo to help you get a feel for the service before you commit. However, training is only offered at installation, meaning you'll need to train up any subsequent staff – that shouldn't be too much of a chore, though, as our researchers found Talech to be a very usable POS overall.
Support & Training
- Phone support: 1.888.995.1998
- Phone hours: 24/7
- Email support: firstname.lastname@example.org
- Email hours: 24/7
- Live chat
- Help portal
- User guides
- Online videos
- Live training
Talech POS is available through three main price plans. A fourth plan, Enterprise, is available for larger businesses. No free trial is available, through a free demo is offered on request.
Here, we've listed the features and pricing to expect from the three main Talech plans, as well as our recommendation for which types of business each plan is best suited to.
The Starter plan costs $29 per month for the first device and another $29 per month for each additional device. Notably, the plan is limited to five employees and 100 products, and this product limit, in particular, is likely to make this plan unattractive to any businesses larger than a café or bodega.
However, users will still have access to a suite of features that includes product and inventory tracking, employee permissions, basic order management, refunds (full and partial), customer history tracking, and basic reporting functions.
The Standard plan costs $69 per month for the first device, then $29 per month for each additional device. Employees and products are unlimited, so this is likely the best plan tier for businesses that want the essential features of a retail or restaurant POS, but don't need any advanced abilities. Quick-service retail or fast-casual establishments would find this tier ideal.
Features include everything in the previous tier, plus barcode label printing, clock-in and timesheets, kitchen printing, automatic discounts, exchanges, store credit, and more advanced reporting. Gift card support is available, but only for an extra $49 per month.
The Starter plan costs $99 per month for the first device, then $29 per month for each additional device. As with Standard, the numbers of employees and products are unlimited under this plan, and gift card support is a $49 per month add-on.
The plan is set apart by its additional features. One big new feature is table management, making this plan essential if your business is a full-service restaurant. It's also a good deal for multi-location franchises, given that each additional device beyond the first is just $29 per month.
Other features include everything from the Standard plan, plus appointment booking, online ordering, inventory alerts and log, purchase orders, pay by position, the ability to split and merge orders, and automatic gratuity.
Finally, Talech has the Enterprise plan. It's designed for large businesses with specific requirements of their POS systems. You'll have to call Talech's sales team to find out more about pricing and options.
Talech POS Alternatives
Talech offers a fine POS, but it's not the only game in town. A variety of alternative services all come with their own pros and cons, and most of them are more popular as well.
The top brands in POS offer a few perks that Talech can't match. The Shopify POS offers a great ecommerce integration, complete with an online ordering option for in-store pickup. The Square POS comes with flexible pricing, including an option for no upfront payments that will appeal to tiny businesses. Popular restaurant POS systems like Toast and Upserve both offer more granular menu settings but come with their own caveats: Toast is Android-only, while Upserve starts at a pricey $119 per month.
Still, Talech doesn't look bad stacked up against those heavy-hitters. It offers a comprehensive set of basic and advanced features, even if it is missing some appealing ones, like Shopify's ecommerce integrations. And although Talech's POS pricing starts at a low $29 per month, the $69 per month Talech Standard plan is where Talech's features start getting good and puts its pricing right in line with most POS services.
In our view, Talech is a good option, but it's outclassed when compared against heavy hitters like Square and Vend. It falls behind on pricing and the features it offers, so we'd take a close look at those before committing to Talech.
Here's a quick table comparing Talech against its most attractive competitors:
Tech.co rating for retail
Score out of 5 based on Tech.co's independent market research.
Best Retail POS for
Tech.co's verdict to help you identify the most suitable choice for your retail business
The typical lowest starting price. The lowest price available for your business will depend on your needs.
Is there a version of the software made specifically for iPad use?
Is there a version of the software made specifically for Android tablet use?
BEST RETAIL POS
BEST FREE POS
Best to track and train employees
Best retail POS system
Best small business growth features
Best for CRM tools
Best for small franchises
Best for ecommerce businesses
Great built-in customer loyalty app
Best for a quick initial setup
Best for large businesses
$69 per month
Free (but transaction fees apply)
$29 per month
$99 per month
$29 per month
$4.95 per month
$39 per month
$69 per month
| || || || || || || || || |
| || || || || || || || || |
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Works with loads of third-party periperals
Sold by Square, separately or bundled. Works with most leading brands and has a great free trial.
Available through third-party vendors
Offers a preconfigured POS terminal with an iPad and tablet stand, a router, a printer, and a cash drawer.
Works with loads of hardware options
Sold by Shopify, but also works with iPads and Android tablets
Sells everything from full cash stations to mobile card readers
Works with lots of third-party peripherals
Sold by Lightspeed. NOT compatible with weighing scales.
Talech POS Review Verdict
Talech is a good, though not great, POS system.
While it certainly wouldn't be a hindrance to your business, we think that options such as Square or Vend offer better features at better prices. And, for that reason, we'd avoid Talech in favor of its stronger rivals.
Of course, to find the best deal for your business, you should try out our free price comparison questionnaire. In just a few minutes, you'll receive bespoke quotes from the leading POS providers on the market.
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