An affiliate of U.S. bank since 2019, Talech POS is a cloud-based POS software solution. It's a good fit for small businesses, due to a low learning curve and a fair price. While the feature set isn't as broad as the biggest POS services, it still offers all the essential features a business is likely to need.
In this review
- Talech POS Summary – A quick look at Talech's origins and purpose
- Talech POS Core Features – Here's what to expect from Talech's POS service
- Customer Set Up and Support – Support is available for Talech POS customers
- Talech POS Pricing – The costs and payment info you need to know
- Talech POS Review Verdict – Is Talech POS really worth getting?
Talech POS is a software solution aimed primarily at small businesses in the retail, restaurant, and service industries. While a hardware component is required for a POS, Talech doesn't sell its own hardware units, instead choosing to partner with a variety of third-party vendors whose hardware is supported by Talech's POS.
Once logged into the manager software, users will see a horizontal menu bar listing the main categories in the POS. This includes buttons for the main dashboard, reports, insights, receipts, customers, products, and settings. Employees' accounts primarily allow them to access the register view, which lets them process and bill customers' orders, but can also be set to include access to reports. The interface is easy to understand and navigate, with no serious or meaningful bugs in the software.
Talech's POS is aimed at three different industries: Retail, restaurant, and service industries (such as salons or barbershops). Regardless of which industry you operate in, the POS comes with the same three price plans, each of which offers a wider set of features than the previous one.
Overall, Talech is a solid POS, thanks to a great set of features, good support, fair pricing, and an easy-to-understand interface.
Talech POS Core Features
The core element of every POS system is sales and inventory tracking, a feature which lets employees easily search for or scan a product. The service automatically tallies up the cost, factoring in taxes and special offers, so the customer can instantly receive their bill, either printed on the spot or via email.
Employees can add modifiers to each order as well, allowing them to specify which sandwich toppings a customer wants, or what temperature to cook a burger at.
At the same time, the POS will track the inventory that has just been sold, noting which products may be running low and will need to be restocked, and sending low inventory alerts to managers. At the end of the day, the store manager can review the data, seeing how much has been sold on a daily, weekly, monthly, or annual basis.
Products can be uploaded and edited in batches if needed, and products can be synced across multiple locations.
While checking out each customer, the POS tracks that customer's data, creating a profile that can help managers better understand their customer base. This data includes stats on the average amount spent with each visit, the total number of visits, how many days have passed since their last visit, and which products the customer prefers.
The POS also lets users set up loyalty programs for customers, offering them discounts or other rewards based on how often they visit or how much they spend. Support for a gift card program is also offered, although this is a paid add-on that costs $49/month beyond the basic plan.
Returns and Exchanges
Employees can issue full or partial returns, as long as their manager has given them the permissions needed to do so. You won't necessarily need a receipt to accept the return, which can be helpful when transitioning away from your old POS system.
The POS's support for exchanges also offers plenty of options: If the customer's exchanged item costs less than the initial one, the difference can be refunded to the customer's card, issued back as cash, or converted into store credit.
If they choose, managers can set up a PIN code for each employee to enter in order to access the ability to issue a refund. This allows managers to better track when refunds are offered, and which employees can process them.
A “clock-in” feature lets employees sign in and out, helping them track their hours and generating a manager report with insights into the hours each employee has worked. Through the Talech POS software, managers can set overtime rules and track individual employee performance, noting sales or tips per employee.
Managers can also set granular rules surrounding register access, choosing which employees can access features such as discounts, the cash drawer, and data reports. Managers can also review the history of actions such as refunds or voided sales.
Discounts and Deals
Depending on the price plan (we cover these in our pricing section), managers can set up a wide variety of discounts. Examples include happy hour discounts which are triggered at a pre-set time and day of the week, buy-one-get-one-type deals on specific products, or store-wide discounts for specific qualifying customers under a loyalty program.
While this feature is only for restaurants, it's a crucial one for any full-service restaurant. Waiters can use it to quickly pair each order with the table that ordered it, knowing instantly where to deliver each prepared dish.
Setup and Customer Support
Across all plans, Talech offers a customer support team that's available 24/7 through both email and phone, and has a live chat option available on its website as well.
Talech also has a frequently updated searchable online Help Center, with categories of articles that include “Getting Started,” “Register Application,” “Hardware,” and “Register Back Office.” Customers with issues setting up printers or troubleshooting their card readers may find the fastest solution available through the Help Center, rather than a live support team member.
Support & Training
- Help portal
- User guides
- Online videos
- Live training
Talech POS is available through three main price plans. A fourth plan, Enterprise, is available for larger businesses, but Talech doesn't make any information about its features or pricing available – instead, you'll need to contact their sales team directly for a quote. No free trial is available, through a free demo is offered on request.
Here, we've listed the features and pricing to expect from the three main Talech plans, as well as our recommendation for which types of business each plan is best suited for.
The Starter plan costs $29 per month for the first device, and another $29 per month for each additional device. Notably, the plan is limited to five employees and 100 products, and this product limit in particular is likely to make this plan unattractive to any businesses larger than a cafe or bodega.
However, users will still have access to a suite of features that includes product and inventory tracking, employee permissions, basic order management, refunds (full and partial), customer history tracking, and basic reporting functions.
The Standard plan costs $69 per month for the first device, and $29 per month for each additional device. Employees and products are unlimited, so this is likely the best plan tier for businesses that want the essential features of a retail or restaurant POS, but don't need any advanced abilities. Quick-service retail or fast casual establishments would find this tier ideal.
Features include everything in the previous tier, plus barcode label printing, clock-in and timesheets, kitchen printing, automatic discounts, exchanges, store credit, and more advanced reporting. Gift card support is available, but only for an extra $49 per month.
The Starter plan costs $99 per month for the first device, and $29 per month for each additional device. As with Standard, the numbers of employees and products are unlimited under this plan, and gift card support is a $49/month add-on.
The plan is set apart by its additional features. One big new feature is table management, making this plan an essential one if your business is a full-service restaurant. It's also a good deal for multi-location franchises, given that each additional device beyond the first is just $29 per month.
Other features include everything from the Standard plan, plus appointment booking, online ordering, inventory alerts and log, purchase orders, pay by position, the ability to split and merge orders, and automatic gratuity.
Talech POS vs Alternative POS Providers
Talech offers a fine POS, but it's not the only game in town. A variety of alternative services all come with their own pros and cons, and most of them are more popular as well.
The top brands in POS offer a few perks that Talech can't match. The Shopify POS offers a great ecommerce integration, complete with an online ordering option for in-store pickup. The Square POS comes with a flexible pricing, including an option for no upfront payments that's appealing to tiny businesses. Popular restaurant POS systems like Toast and Upserve both offer more granular menu settings, but come with their own caveats: Toast is Android-only, while Upserve starts at a pricey $119 per month.
Still, Talech doesn't look bad stacked up against those heavy-hitters. It offers a comprehensive set of basic and advanced features, even if it is missing some appealing ones, like Shopify's ecommerce integrations. And although its pricing starts at a low $29/month, the $69/month Talech Standard plan is where Talech's features start getting good, and this puts its pricing right in line with most POS services.
Is Talech worth picking, or should you consider another top-rated provider for your business' POS needs? Here's a quick table comparing Talech against its most attractive competitors:
|Talech POS||Shopify POS||Square POS||Lightspeed|
|Hardware:||Available through third-party vendors||Sold by Shopify, but also works with iPads and Android tablets||Sold by Square, available separately or packaged with software. Works with most leading brands.||Sold by Lightspeed, available separately or packaged with software. Works with most leading brands.|
|Key features:||Returns & exchanges|
Free onboarding webinars
|Best for:||Small businesses, thanks to an intuitive interface and flexible features||Businesses looking to integrate ecommerce functions into their POS system.||Smaller, quick-service businesses, due to cost-effective pricing, strong brand recognition, and strong support.||Businesses in need of flexible, rare, or unique abilities, due to robust third-party integrations.|
Talech is a fine POS system that comes at a fair price. It's a relatively new vendor, but it brings a great feature set, an easy-to-use interface, and a good 24/7 support team to the table.
You'll need to carefully check the features offered by each price plan in order to ensure you pick the one best suited to your needs. However, none of the plans are priced above the industry average, and they include all the basic and advanced features required by any mainstream POS system.
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