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VoIP Headsets For Business

June 20, 2018

11:15 am

Finding the right office products for your team is one of the biggest hurdles when it comes to getting the correct communications structures in place for your business. However, what should be a straight forward process can often be made more complicated by the sheer amount of choice offered to businesses. This guide will attempt to simplify the search by comparing the best VoIP headsets from leading suppliers and guiding readers through a number of areas that should be covered when investing in VoIP headset technology.

Why Use A Headset?

For many aspects of modern business, using a headset with your phone system can be a great help. In a fast paced office, managing your communications process effectively is huge part of the every day working environment. If you frequently take a high volume of calls one of the main ways to improve efficiency is via VoIP headsets. With a phone headset you can save time, cut costs and benefit from a number of key features outlined below which can help you improve both internal and external business communications.

Advantages Of VoIP Headsets For Business?

Prevent muscle soreness As well as unnecessary discomfort from juggling a desk phone handset a VoIP headset allows you keep your natural posture while making a call and avoiding any negative impacts from holding a traditional handset in an awkward pose for some time.

Free up your hands Continue to work on other tasks while you take calls. This can be a great benefit if taking queries or answering questions and also allows you to multitasks and improve productivity.

Remain fully connected Move freely around your office or other work environment without the hassle of wired connections. Like the point above, hands free headsets also allow you to continue to carry out tasks on the move.

Improve the clarity and audio quality of your calls Even in loud work enviorments,  an optimally positioned headset microphone and Noise Cancelling technology means you can continue with your everyday tasks with no hassle.

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Top 10 VoIP Headsets – 2018 Product Reviews

When it comes to choosing the right VoIP Headsets for your business you may be surprised by the sheer amount of choice you’re faced with. In such a fast growing market there are a number of brands looking to establish themselves with leading models of headsets. Below we review the top 10 best VoIP headsets currently available on the market, these are:

Below are the individual reviews for all the models listed, using the navigation above you can navigate directly to the model you want to view.

1. Jabra UC Voice 750

 

Editor Rating: 5 stars Price: $65 – $89

Jabra UC Voice 750 is a corded Unified Communications headset series designed for heavy UC voice users. Lightweight design enables employees to wear it all day in comfort. Hi-fi stereo audio and a noise-cancelling microphone ensure good call quality. Integral call control buttons enable employees to answer or end calls and control volume from the headset cord

Highlights

  • Integration with softphone applications
  • Integral call control buttons

Key Features

  • Lightweight portable unit
  • Unified Communications compatibility
  • USB connectivity

2. Sennheiser SC 630 – 660 Wired Headset

Editor Rating: 5 stars Price: $130 – $172

Sennheiser SC 630 and 660 wired headsets are certified for Skype for Business in contact centers, offices or Unified Communications (UC) environments. They offer HD voice clarity, durability and all-day comfort. Users can manage calls seamlessly through the call control unit. The SC 630 is a single-sided wired headset while the SC 660 is a dual-sided unit offering stereo sound from dual-sided neodymium speakers.

Highlights

  • Certified for Skype for Business
  • Ultra noise-cancelling microphone
  • ActiveGard® acoustic shock technology

Key Features

  • HD voice clarity
  • Large leatherette ear-pads
  • High-quality neodymium speaker for HD audio quality

3. Yealink YHS32 Professional VoIP Headset

Editor Rating: 5 stars Price: $24 – $32

The Yealink YHS32 is designed for office workers, home workers and call center agents and can be used with any Yealink enterprise IP phone. Ultra-noise cancelling technology ensures excellent voice quality. This over-the-head style headset is ultra-light weight at only 50g.and features large ear-pads, a padded T-bar, pliable steel headband and 330°rotatable microphone boom. These features ensure a comfortable fit, even when worn all day.

Highlights

  • Ultra-light weight only 50g
  • Noise cancelling microphone
  • Comfortable wearing for all day use
  • Compliant with the full range of Yealink enterprise IP phones

Key Features

  • Quick disconnection cord
  • 330°rotatable microphone boom
  • Pliable steel headband and large ear pad
  • Over-the-head style, can be used with right or left ear

4. Plantronics Blackwire 700 series

Editor Rating: 4.5 stars Price: $103 – $150

The Plantronics Blackwire 700 series includes two UC headsets – 710 and 720 – that offer high-quality audio and Bluetooth connectivity to mobile devices. The products feature smart sensor technology that automatically answers a call when users put on the headset. A noise-cancelling microphone and wideband hi-fi stereo sound ensure high quality audio suitable for conference calls or call center applications. A dynamic EQ feature optimizes users’ voice quality when on calls.

Highlights

  • Smart sensor technology
  • Hi-fi stereo sound
  • Dual connectivity

Key Features

  • Bluetooth connectivity to mobile devices
  • Wearing style options
  • Noise cancelling microphone
  • Dynamic EQ to optimize voice quality

Read more – Check out our reviews of the Best Cordless Office Phones 2018 or the best Call Center Phone Systems

5. Sennheiser DW Office DECT Headset

Editor Rating: 4.5 stars Price: $330 – $350

The Sennheiser DW Office is a single- sided premium DECT headset for desk phone and softphone. It is available in three models for softphone, desk phone or dual connectivity. HD sound and voice clarity ensure a natural experience for caller and listener. ActiveGard® technology protects against acoustic shock.

Highlights

  • Choice of connectivity
  • Natural voice clarity
  • Activegard® hearing protection technology against acoustic shock
  • Full day talk time

Key Features

  • Choice of ear hook or headband wearing style
  • HD wideband audio
  • Fast charging
  • Noise-cancelling microphone

6. Streamline ProV/VX Wired Headsets

Editor Rating: 4.5 stars Price: $95 – $150

The Streamline ProV series headset is an entry-level wired headset suitable for casual and all day light office use. It is available in both 1 and 2 ear versions and features a noise-cancelling microphone.
The Streamline ProVX series headset comes in both 1 and 2 ear versions with an easily adjustable headband. This professional quality headset is suitable for small and large contact centers and office environments.

Highlights

  • Superior build quality for an entry level headset
  • Compatible with all desk top phones and soft phones
  • Plantronics QD quick disconnect plug

Key Features

  • Noise cancelling microphone
  • Choice of 2 types of interchangeable ear pad
  • Flexible microphone boom
  • A choice of 2 ear or 1 ear versions

7. Plantronics CS540 VoIP Headset

Editor Rating: 5 stars Price: $285 – $320

The Plantronics CS540 claims to be the lightest DECT™ headset on the market. It features one-touch call management and voice-dedicated DECT™ technology with wideband audio for high-definition voice quality. An extended boom and noise-cancelling microphone filter out background noise and Digital Signal Processing (DSP) provides more natural sound.
The headset is available in four options – convertible, over-the-ear, over-the-head and behind-the-head.

Highlights

  • Lightest DECT headset on the market
  • High-definition voice quality

Key Features

  • Wideband audio
  • Noise cancelling microphone
  • Digital signal processing for natural sound

8. Sennheiser DW Pro1 / 2 DECT Wireless Headset

Editor Rating: 5 stars Price: $262 – $365

The Sennheiser DW Pro 1 is a DECT-based single-sided wireless headset designed for all-day users working in noisy environments. The DW Pro 2 is a DECT-based double-sided version designed for the same environment. . The models claim to offer fail-safe wireless solutions that are comfortable to wear and intuitive to use. These headsets are available in dual-connectivity, desk phone or softphone/USB connectivity variants.

Highlights

  • Performance up to 180 feet (55 meters) from the base unit
  • Natural sound experience
  • Re-charge 50% of the battery in 20 minutes

Key Features

  • HD sound
  • Excellent side support for Pro 1
  • Soft leatherette ear pad
  • Ultra noise-cancelling microphone
  • Sennheiser Activegard®

9. Jabra GN9125/ST/Duo

Editor Rating: 4 stars Price: $116 – $135

The Jabra GN9125/ST/Duo is a wireless DECT headset that works with traditional deskphones at a range of up 300 feet (90 meters). Users can connect up to four headsets to one base unit for conference calls.

Highlights

  • Works with traditional desk phones
  • Conference call capacity for four people
  • Fully adjustable, over-the-head wearing style

Key Features

  • Talk range up to 300 feet (90 meters)
  • Remote call control
  • Peakstop™ noise protection
  • Noise-cancelling microphone

10. Logitech H820e DECT Wireless Headset

Editor Rating: 4 stars Price: $125 – $135

The Logitech H820e DECT Wireless Headset offers enterprise-quality audio and all-day comfort for heavy use in open workspaces, offices or home offices. It features Intuitive on-ear call controls and a mute button with indicator light on the microphone boom. Digital signal processing and wideband audio provide clear lifelike sound quality.

Highlights

  • Compatible with most leading UC platforms
  • Skype for Business certified
  • Enterprise grade build and sound

Key Features

  • In-call LED indicator light
  • Intuitive on-ear call controls
  • Range up to 300 feet (100 meters)
  • Digital Signal Processing

How to Choose the Best VoIP Headset

Now that you’ve chosen Voice over Internet Protocol – also called VoIP and IP telephony – technology as your voice communications platform, it would be easy to get lost in the details of exactly which system or solution would be the best for you. Keep in mind, though, that the piece you will be interacting with most is the headset. Getting that right is key to making the most of your system.

We’ve created this guide to help you make sense of the terminology, and to help you choose the best headset for VoIP use.

Components of VoIP Headsets

While the ins and outs of VoIP software may be complicated, the headset itself is a fairly simple device. There are really only 3 main components: the Earpiece(s), the microphone, and the computer connection.

  • The earpiece

Just like every headset or headphones you’ve ever worn, your VoIP phone headset has either one or two speakers which convert electronic signals into audible sounds. They are usually covered with soft foam or padding for comfort, but in-ear and on-ear options are also available.

  • The microphone

Again, this is a device you are probably fairly familiar with. It converts your voice (or other sounds) and converts them into electronic signals. It is the ‘opposite of the earpiece. The microphone may incorporate noise reduction or sound processing features to better capture your voice.

  • The connection

This part is different than other headsets, as it connects directly to your computer or to a special VoIP device. There are two main types of connection – wired and wireless. Wireless VoIP headsets often rely on Bluetooth technology, just like many smart phone headsets.

Monaural or Binaural – Monaural headsets feature a single earpiece that can be fitted for either the right or left ear, enabling the user to switch listening focus easily between their immediate workplace and their calls. Binaural headsets feature earpieces for both ears, and may include Noise Cancelling technology (see below). Most of the models featured in our list are convertible or come in both monaural and binaural versions.

HeadbandOver-the-ear or Convertible – Basic headsets will typically have a headband design, but mid-range and more advanced models may give you the option of detaching the earpiece from the headband and using it with a small over-the-ear clip instead. The Plantronics CS540 Wireless kit is an example of a convertible headset design (featured in our review list below).

Wired or Wireless – Wired headsets would be suitable for call center agents who do not need to move from their desks while on calls; wireless headsets naturally enable a greater range of connected movement, ideal for managers, small business entrepreneurs and those whose work involves being constantly on the move.

Headset Connection Options

Wired headsets might use 2.5mm analog mini-jack connections, but better models will typically have USB or Micro-USB connections.

Wireless headsets can connect over one of two wireless technologies, DECT or Bluetooth. DECT (Digital Enhanced Cordless Telecommunications) is typically considered the most reliable for business users, with a significantly greater wireless range.

How VoIP Headsets can Boost Productivity

There are several reasons than most VoIP users choose to use headsets to make VoIP calls, even when traditional ‘phone style’ handsets are available. The first is that VoIP headsets are hands-free. This allows you to make and receive calls while performing other tasks and typing. As most business calls require us to enter or retrieve information of some kind, this is particularly useful.

Next is the enhanced selectivity of many VoIP headset microphones. Many incorporate both physical design elements and software features which allow them to ‘focus’ on the user’s voice, filtering out background noises and other voices. This is vital in a noisy office or call center, but gives your company a more professional voice in any office.

VoIP headsets are also great options if you or your employees handle a large volume of calls each day. After a few hours, simply holding a traditional handset u to your ear can become tiring, and doing so day-in and day-out can lead to repetitive stress injuries.

Of course, the question isn’t simply ’which is the best headset for VoIP use?’ The question is ‘what is the best VoIP headset for me and my business?’

You have to consider how your office uses VoIP, and how reliant you are on phone calls in the first place. If you are equipping a call center, you’ll need top of the line background noise cancellation technology. You’ll also want to avoid wireless devices to minimize signal interference, and the confusion of placing all the headsets on the correct workstations to charge at the end of the day. If you’re equipping a small open plan office or individual offices, then the convenience and flexibility of wireless VoIP headsets may be the deciding factor.

Budget is almost always an issue as well. If you need 500 units, then shaving a pound or two off the price of each headset becomes important. If you only need a handful of VoIP headsets, though, adding a few pounds each for a bit of luxury might improve your experience.

Key features – What Your VoIP Headset Should Include

VoIP wireless headsets do have a few key features which make them a good choice for nearly nay office environment, and should really be considered the ‘bare minimum’ for a quality headset. For most users, these are:

  • Noise cancellation technology
  • A snug but comfortable fit
  • Variable volume control
  • A reliable Bluetooth™ connection – if you have opted for a wireless VoIP headset

So now you know just about everything you need to choose the best VoIP headset for yourself and your office environment. Of course, if you would like to discuss your options with an expert, we would be happy to help.

With this selection, we’re confident that you’ll find exactly the right headset model for your particular requirements – whether you’re a solo entrepreneur, a small business or are running a call center with dozens of agents.

Three Ways VoIP Will Improve The Flexibility Of Your Business Communications

1. Unlimited numbers: With VoIP, the number of simultaneous calls that can occur over a single Internet connection is not limited in the same way it would be with traditional phone systems – you can have all the virtual lines you need, each with their own number, set up over your normal office broadband connection.

2. Mobile VoIP keeps you connected on the move:Whether your business or job role requires you to be constantly moving to different locations throughout the working day, or you anticipate needing to move headquarters or premises in the future, VoIP services have you covered. VoIP service plans will include apps to connect your smartphones and tablets to the business phone system, using your office numbers for sending and receiving calls and messages, regardless of your actual physical location. The numbers you use can be your old PSTN-based numbers, new numbers, toll-free or international.

3. Connection solutions for any business type: Despite VoIP using relatively advanced networking technology, you can use VoIP services with a wide range of devices. Making or receiving a regular phone call over VoIP is exactly the same as with a traditional phone: pick up and dial the number as usual. There are no extra numbers to dial or special routines to follow as there might be with analogue PBX-based phone systems if you want to make external calls.

You don’t even necessarily need a new IP phone, just an ATA (analogue telephone adapter) for each old phone to plug into the VoIP network – an important option to consider if you’re a smaller business looking to minimize the initial setup cost when switching to VoIP.

Alternatively, all you need is a VoIP headset (incorporating headphones and a microphone) to turn your existing desktop PC or laptop into a VoIP-enabled ‘phone’.

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Richard Parris is the Managing Editor of TechCo.

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