Jeff Furst is the founder, president and CEO of FurstPerson, a provider of job candidate assessment tests, web-based hiring systems and assessment for companies that hire frontline service, support and sales employees. Connect with Jeff and FurstPerson on LinkedIn and Twitter.
5 Things to Ask When Recruiting for Customer Support
What’s the No. 1 thing you look for in a new customer service hire? Is it personality? Communication skills? Ability to
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