Jeff Furst is the founder, president and CEO of FurstPerson, a provider of job candidate assessment tests, web-based hiring systems and assessment for companies that hire frontline service, support and sales employees. Connect with Jeff and FurstPerson on LinkedIn and Twitter.


Recent posts by this Author


5 Things to Ask When Recruiting for Customer Support

What’s the No. 1 thing you look for in a new customer service hire? Is it personality? Communication skills? Ability to troubleshoot? If you haven’t thought about it before, 2013 research from Zendesk suggests you may be missing out. The survey of 1,046 individuals...