Jeff Furst is the founder, president and CEO of FurstPerson, a provider of job candidate assessment tests, web-based hiring systems and assessment for companies that hire frontline service, support and sales employees. Connect with Jeff and FurstPerson on LinkedIn and Twitter.


Recent posts by this Author

3 Ways to Make the Most of a Mobile Talent Assessment Strategy

mobile talent assessment

Smartphones have changed the game for HR professionals. Today, candidates are more connected than ever, and they expect you to be as well. In February, Cisco released its 2015 Visual Networking Index Mobile Data Forecast, 2014-2019, which suggests organizations that don’t plan …

5 Things to Ask When Recruiting for Customer Support

How to Optimize Your Company's Mobile Customer Service

What’s the No. 1 thing you look for in a new customer service hire? Is it personality? Communication skills? Ability to troubleshoot? If you haven’t thought about it before, 2013 research from Zendesk suggests you may be missing out. The survey of 1,046 individuals…