June 20, 2018
Technology in the hospitality sector has evolved considerably in recent years, so much so that hotels, restaurants and other hospitality providers can operate much more efficiently.
Being able to communicate effectively is crucial in a customer focused industry and a good telephone system is therefore a necessity. Luckily, modern phone system technology can be tailored to suit the size and requirements of your business, from a small local restaurant to a vast luxury hotel.
On this page:
- Different Types of Hospitality & Hotel Phone Systems
- Hotel Phone Systems: What You Need to Know
- Best Hotel Phone Reviews
- Restaurant Phone Systems
- Choosing a Hospitality Phone System
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A VoIP phone system, on the other hand, is more advanced and hosted in the cloud, eliminating the requirement for a traditional phone system. They also offer a range of advanced features and improved call quality.
Hotels may sometimes require an internet phone system to connect to each room and an external phone system to reach suppliers, customers, and other contacts. Although some smaller hotels can cope very well with a basic phone system, there are a number of benefits to installing a more modern system that can better fulfill the requirements of both guests and hotel management.
The more advanced hotel phone systems offer your guests the usual functions of a telephone in addition to features such as a wake up call, a specific reminder, or the ability for hotel guests to make external calls with automated billing.
Advanced phone systems can bring several benefits to hotels, from improved customer service to increased efficiency and better communications between staff. Other advantages include:
- Managing reservations & room bookings
- Improving internal communication processes
- Dealing with hotel guest inquiry’s & requests
- Allowing reception staff to transfer and hold calls easily for guests
1. Ericsson iPECS LIP-9071
Specifically designed for use in hotels, this model is created with mobile staff in mind. Hotel staff can keep in touch while working across many areas of a hotel, from the restaurant to housekeeping and this equipment features Wi-Fi, DECT and Smartphone integration for staff to use while they are on the move.
2. Mitel MiVoice Office 400 Hospitality
The Mitel MiVoice Office 400 Hospitality software is the perfect unified communication package for guests, staff, and managers alike. It’s comprised of a mobile app for easy checkin, a comprehensive software for hotel staff to communicate with guests, and it integrates flawlessly with Mitel phones.
Once you still install a specific phone system to go along with it, like the MiVoice 5340E IP phone (pictured above), the MiVoice Office 400 is flexible enough to meet the requirements of both guests and staff using IP technology for communications. Keep in mind, this software is designed for hotels with 150 rooms or less.
3. Cisco Hospitality Phone Systems
As a leader in telephony, Cisco offers a number of modern telephone systems that can significantly improve operations and enhance guest experience. Their hospitality system is built to improve efficiency and generate revenue through mobile integration with hotel systems.
Additionally, Cisco’s IP phones, particularly the 8800 series, offer an unrivaled customer experience and a range of advanced features for the hospitality sector. For example Cisco will offer public switched telephone networks so your guests can make both local and long distance calls.
4. NEC Hospitality Solutions
NEC Hospitality Solutions are great for use in the hotel industry, as they enhance operational efficiency, improve service provision, and speed up management, all at a lower cost.
This system comes with a lot of handy features for the hospitality industry. The phones can be programmed to indicate whether they need cleaning or when they are available for booking. Guests can also benefit from a wake up call and a selection of other features which make it a great choice for use in any hotel.
Compare leading phone systems and prices to find the best fit for your business.
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