Hotel phone systems are crucial to the smooth running of hotels and B&Bs due to the high quality customer service expected by guests. A good hotel phone system will handle external enquiries and outbound calls, as well as providing options for effective internal communication between staff and guests across the premises. Modern phone system technology can be tailored to suit the size and requirements of your business, from a small local restaurant to a vast luxury hotel.
On this page:
- Hotel Phone Systems: What You Need to Know
- Best Hotel Phone Reviews
- Different Types of Hospitality & Hotel Phone Systems
- Restaurant Phone Systems
- Choosing a Hospitality Phone System
- Next Steps in Getting a Hotel Phone System
1. Ericsson iPECS LIP-9071
Specifically designed for use in hotels, this model is created with mobile staff in mind. Hotel staff can keep in touch while working across many areas of a hotel, from the restaurant to housekeeping and this equipment features Wi-Fi, DECT and Smartphone integration for staff to use while they are on the move.
With iPECS functionality, guest rooms come equipped with IP phones and personalized greetings which add a personal touch to each room. Touch service keys are also available for guests to make specific requests to the hotel team.
- Touch service keys
- Smartphone integration
- HDMI out
- Not everyone will need the video call feature
2. MiVoice 5340E
The MiVoice 5340E IP phone is a great choice for hotels, thanks to a large, easy to read six-inch display, as well as its ability to easily connect to extra handsets or Bluetooth devices. It's also a phone that has flexibility at its core, thanks to a total of 48 programmable keys.
It also has 13 function keys for quick access to regularly used features. Of course, it's also VoIP compatible, which is many businesses are turning to as a cheaper and more flexible alternative to traditional lines.
- Large screen
- VoIP functions
- 48 programmable keys
- Monochrome display
3. Cisco 8865 IP
A stalwart of businesses, the Cisco 8865 IP has a home in many a hotel, and for good reason. With a 720p video conferencing display, and integration with mobile devices, it's a versatile tool that can be expanded even further with expansion modules and microphones.
Keys are configurable, giving businesses the opportunity to make the Cisco 8865IP work for them, and be a bespoke tool. ‘Cisco Intelligent Proximity' means that users can move the audio from the phone to their mobile, when they need to move away from their desk.
- 720p video screen
- Switch audio between mobile phone and desktop
- Plenty of expansion options
- Not for those on small budgets
4. AT&T 1080
The AT&T is an affordable phone for your hotel reception, and supports four lines, expandable to up to 16 base stations. The phone can also be used to conference call with up to three people.
The phone also includes caller ID and caller waiting features, as well as a 200 name/number history.
Affordable, easy to use, and can be expanded with to other base stations if needed, including page, intercom and call transfer options.
- 3 party conferencing
- Expandable to 16 bases
- No caller display
5. VTech CM18445
The VTech CM18445 offers a great value option for hoteliers working to a budget. Available at just over $100, it's a great choice to handle bookings, queries and outgoing calls, thanks to a noise reduction mode, as well as its 4-line compatibility
A large display makes it easy to see where incoming calls are coming from, and its also compatible with a cordless handset or headset for convenience.
- Very simple installation
- Customizable on-hold music
- 100-name call history and directory
- Auto-attendant on all four lines
- Digital answering system (180 shared minutes)
A VoIP phone system, on the other hand, is more advanced and hosted in the cloud, eliminating the requirement for a traditional phone system. They also offer a range of advanced features and improved call quality.
Hotels may sometimes require an internet phone system to connect to each room and an external phone system to reach suppliers, customers, and other contacts. Although some smaller hotels can cope very well with a basic phone system, there are a number of benefits to installing a more modern system that can better fulfill the requirements of both guests and hotel management.
The more advanced hotel phone systems offer your guests the usual functions of a telephone in addition to features such as a wake up call, a specific reminder, or the ability for hotel guests to make external calls with automated billing.
Advanced phone systems can bring several benefits to hotels, from improved customer service to increased efficiency and better communications between staff. Other advantages include:
- Managing reservations & room bookings
- Improving internal communication processes
- Dealing with hotel guest inquiries & requests
- Allowing reception staff to transfer and hold calls easily for guests
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