Best Hotel Phone Systems 2025: Which Is Best for Your Business?

The best hotel phone plan is Zoom Regional Unlimited, due to its useful call management features – like auto-attendant and call whisper – which let front desk employees handle calls seamlessly, and its flexible desk phone support. Our research found that Zoom’s mid-tier package offers unbeatable value too, letting you make an unlimited number of domestic calls for just $15 per user, per month.

If you’re interested in streamlining your hotel’s operations with a great value phone system, Zoom Regional Unlimited isn’t the only option out there. Dialpad Standard matches its affordable price and offers even better time-saving AI features – including IVR menus and AI scorecards. Alternatively, RingCentral Core’s advanced call-handling features and multi-location support make it a shoo-in for large, or chain hotels.

To help connect you to an ideal solution, we’ve researched the best VoIP providers for hotels, paying close attention to features hotels benefit from the most, like emerging AI capabilities, in-room calling, and flexible user contracts. Read on to learn the ins and outs of the best hotel phone systems, or compare VoIP providers for your exact hospitality needs with our free, no-obligation VoIP quotes tool.

In this guide:

• Best Hotel Phone Systems: Reviewed and Ranked
• How Do Hotel Phone Systems Work?
• Why Should Hotels Use Phone Systems?
• Buying Guide: How to Choose the Best Hotel Phone System
• Methodology: How We Rated Hotel VoIP
• Verdict: The Best Hotel Phone System

Best Hotel Phone Systems: Reviewed and Ranked

Our industry experts determined that seamless communication, ready-made integrations, personalized customer experiences, and hotel-specific features like in-room calling and IVR menus were the most important VoIP factors to consider in our testing. As such, our scores reflect how well these brands performed when we put each hotel phone system head-to-head.

Take a look at our top VoIP systems for hotels, compared side by side:

Our impartial research determined that the best hotel phone system is Zoom, but depending on your business needs, there could be a better fit. Below we’ve summarized the top features, pricing, pros and cons, of all the leading hotel phone system plans for 2025.

1. Zoom Regional Unlimited – Best overall hotel phone system plan
2. Dialpad Standard – Best for smaller lodgings
3. Net2Phone Essentials – Best hotel call management features
4. RingCentral Core  – Best for hotels with multiple venues
5. Nextiva Core – Best for omnichannel communication

1. Zoom Regional Unlimited – Best Hotel Phone Plan Overall

• Price: $15/user/month
• Compatible with: Poly, Cisco, Yealink, Avaya, Grandstream, Mintel, AudioCodes

While Zoom is best known for its web conferencing service, its VoIP service is currently being relied on by thousands of businesses – and for good reason.

Its mid-tier package, Zoom Regional Unlimited – is our top choice for hotels looking for a reliable VoIP plan, due to its unlimited domestic call limit, and affordable price of $15 per user, per month.

When we tested its call management features, training tools, and hardware options, it performed better than every other leading VoIP plan. Combine this with its flexible desk phone compatibility, and we’re confident Zoom Regional Unlimited has everything a hotel, motel, restaurant, or other hospitality business needs to run a smooth operation.

Zoom Regional Unlimited hotel features

From call forwarding and delegation to call screening and caller ID, Zoom’s Regional Unlimited plan offers plenty of useful call management features for the hospitality industry. The package also lets managers create automated attendants with multi-level menus, helping them to efficiently route calls to the appropriate departments.

In fact, with Zoom Regional Unlimited also boasting advanced capabilities like call analytics, call park, as well as AI-powered call and voicemail transcriptions, our research found that Zoom Phone is unbeaten when it comes to call management.

If you’re regularly onboarding new staff, the VoIP package will be up to par too. After testing out the service, we found it offered a number of useful training features providers like Dialpad and Net2Phone lacked, like call barge and whisper.

Zoom Regional Unlimited has a built-in note-taking tool to help hotel staff quickly capture thoughts. Source: Tech.co user testing

Calling features aside, Zoom Regional Unlimited is also packed with a range of useful task management and communication tools. For instance, if front-desk workers need to record thoughts – whether it be about guest preferences or to track incidents – Zoom Phone’s ‘Notes’ button lets you jot down quick notes, and share the document seamlessly with other hotel employees.

The plan also provides some of the best security protocols in the VoIP industry. The provider encrypts all calls with E2EE, processes all voicemail recordings securely in Zoom’s cloud, and automatically identifies irregular patterns to help detect fraudulent activity.

Voicemail messages on Zoom can be up to five minutes long, and you’re able to easily customize your voicemail greeting. Source: Tech.co user testing

All of Zoom’s plans offer the best desk phone compatibility out of any provider on this list, making it a great choice for hotels making calls on traditional phones over software. However, Zoom Phone’s limited range of software integrations may be a sticking point for larger hotels.

The VoIP provider doesn’t integrate with many CRM, Helpdesk, and Property Management Systems (PMS) either, which could lead to challenges in streamlining operations, especially if you already rely on these platforms.

Zoom Regional Unlimited pricing

While Zoom Phone’s prices start from $10 per user, per month for the provider’s Metered plan, it operates on a pay-per-minute structure making it unsuitable for hotels, especially those with high call volumes.

The provider’s Regional Unlimited plan ($15 per user, per month) has flat-rate pricing, catering well to busy front-desks, and making it easier for hotels to budget communion costs accurately. The plan also gives you access to a raft of time-saving AI features, and 24/7 support, making it an excellent value VoIP package for hotels on a budget.

However, Zoom Phone requires you to pay extra if you’re making calls outside of the US and Canada. So, if you regularly handle international queries, opting for one of Net2Phone’s packages would be more cost-effective in the long run.

Learn more about the provider’s features and costs in our Zoom Phone guide.

Is Zoom Regional Unlimited a good plan for your hotel?

Zoom’s Regional Unlimited’s excellent value makes it an excellent option for smaller lodgings like guesthouses, motels, and boutique hotels that manage high volumes and don’t want to compromise on calling features.

However, Zoom Phone’s flexible pricing structure and stand-out security features also lend themselves well to larger hotels, and even those with multiple locations, as long as they don’t need to integrate with highly specific PMS, Helpdesk, or CRM software.

If you’d like to compare price quotes for your business’s exact needs, you can always use our free VoIP comparison tool to see how all the top telephone systems compare side by side.

2. Dialpad Standard –  Best AI Features for Hotels

• Price: $15 per month
• Compatible with: Polycom, Yealink, Cisco, and Mitel

Dialpad is a modern VoIP service provider that offers a number of versatile packages for hotels. However, our research found that its Standard plan lends itself well to smaller lodgings like models and B&Bs and larger hotels alike due to its industry-leading AI and call management features, and affordable price of $15 per user, per month.

What’s more, Dialpad Standard’s flexible domestic call limits make it a particularly strong option for front desks that manage high call volumes and don’t want to pay for pricier plans like RingCentral Core and Net2Phone Essentials.

Dialpad Standard hotel features

Dialpad is one step ahead of the competition when it comes to incorporating AI into its service. The cloud-based communication platform’s Standard plan offers a range of AI features to enhance productivity and efficiency, including real-time call transcriptions and summaries, and AI scorecards that automatically evaluate calls against predefined criteria.

Dialpad’s AI playbook feature uses AI to produce sales reps with customizable scripts. Source: DialPad

Dialpad’s Standard plan also gives you access to a useful interactive voice response (IVR) self-service menu which helps free up staff time by connecting guests to the right departments – whether they’re ordering room service or enquiring about a booking – while its call queue feature lets workers place incoming calls in queues to improve guest satisfaction.

The VoIP service integrates seamlessly with Polycom and Yealink desk phones, letting hoteliers choose between a wide range of hardware options from entry-level IP phones to premium models with large touchscreens, depending on their needs. However, the platform isn’t compatible with makes like Cisco or Unify, so if you want to use these desk phone models we’d recommend using RingCentral instead.

However, for all of Dialpad Standard’s advantages, its absence of training features like call barge and call whisper may make it less suitable for large hoteliers that regularly onboard new staff and practice hands-on training. The VoIP tier also offers a pretty slim range of software integrations, making it much less capable of integrating with specific software setups than rival plans like Nextiva Core.

Dialpad Standard pricing

Dialpad offers three main pricing plans: Standard, Pro, and Enterprise.

Dialpad’s entry-level Standard plan costs just $15 per user, per month, undercutting the price of most other providers on this list, and making the provider ideal for hotels with smaller budgets.

The Standard plan has no user limit too, but if you want to benefit from Dialpad’s 24/7 support tools you’ll have to upgrade to Pro at $25 per user, per month.

Here’s how the pricing plans match up on features:

Is Dialpad Standard the right plan for your hotel?

Dialpad Standard’s impressive raft of call handling and AI features will make it an asset to hotels of different sizes and specialties – especially if they manage high call volumes. Its competitively low price will make it a particularly good fit for smaller lodgings like motels and B&Bs.

However, Dialpad’s hardware and software integrations are slightly more limited than most of its competitors. Therefore, if you’re planning to integrate your VoIP service into a specific set-up, you might be better off using alternative packages from providers like RingCentral or Nextiva instead.

You can compare other VoIP providers using our free VoIP comparison tool.

3. Net2Phone Essentials – Best for Hotels Making International Calls

• Price from $19.99 per month
• Compatible with: Poly, Yealink, Cisco, Mitel

While Net2Phone Essential’s price tag may not be as low as alternatives like Dialpad Standard, it’s still a great value option for hotels, especially if they manage a lot of international guest inquiries.

Net2phone Essentials offers free desk phones and unlimited domestic and international calling to over 40 countries. That VoIP package also has tons of useful tools for hotels, including in-room calling, IVR quick-service menus, and multi-location support for hotel chains.

Net2Phone Essentials hotel phone features

If your hotel has a global customer base, Net2Phone’s international calling features will give it a huge advantage over the competition. It’s entry-level plan – Net2Phone Essentials – lets you make an unlimited number of domestic and international calls to over 40 countries and even offers international number porting capabilities if you’re looking to reach international customers.

Net2Phone offers tons of useful call management features like call routing and ring groups. Source: Net2Phone

The package also boasts tons of useful front desk features, including customizable IVR menus that allow guests to seamlessly navigate reservation options, and call routing tools that direct guest calls to the appropriate department in your hotel.

Net2Phone’s multi-location support makes it ideal for chain hotels too. The system allows hotels to manage communications across different locations from a centralized admin portal and lets staff make free calls to different branches, regardless of where they’re located.

Net2Phone offers analytics features, but they don’t let you track staff performance. Source: Net2Phone

However, like Dialpad Standard, Net2Phone Essentials lets itself down when it comes to training features. While the plan lets staff unlock insights with basic call analytics, it doesn’t offer a dedicated performance dashboard to help managers track progress over time. The VoIP plan’s call barge features are also limited, making it harder for managers to join ongoing calls and provide assistance in real time.

Net2Phone Essentials pricing

Net2Phone offers three pricing plans for small businesses: Essentials, Professional, and Enterprise.

The price of your individual package will depend on your number of users, however, prices for Net2Phone’s Essential package start at $19.99 per user, per month, with costs rising for smaller teams.

This entry-level plan will let you make unlimited domestic and international calls, send instant messages internally, and more, but if you want to unlock AI capabilities you’ll have to upgrade to the provider’s Professional tier.

Check out our full Net2Phone Review  for more information

Is Net2Phone Essentials the right plan for your hotel?

Net2Phone Essential’s international calling features and multi-location support tools will make it a great fit for larger hotels, specifically if they have multiple branches or an international customer base.

However, with the price of Net2Phone rising for smaller teams, and lots of its best features locked behind pricier tiers, smaller hotels would be better off going for a competitor like Zoom Phone or Dialpad instead.

You can get a custom quote from Net2Phone and all the other leading VoIP providers by using our free quote comparison tool.

4. RingCentral Core – Best Customer Support for Hotels

• Price from: $20 per month
• Compatible with: Poly, Mitel, Unify, Yealink, Snom

RingCentral Core is a versatile VoIP package that’s able to cater to a wide variety of hotels – from smaller lodgings to multi-location chains – due to its reliable helpdesk, and excellent selection of VoIP features.

From fairly standard capabilities like call forwarding to call routine, to advanced tools like in-room calling and IVR, RingCentral Core offers just about any VoIP feature a hotel would need. Even if it’s missing a feature you need, you’ll probably be able to access the service you need through its large library of extensions.

RingCentral Core hotel phone features

RingCentral Core offers a useful in-room calling solution that enables guests to make local, long-distance, and internal calls. Hotels are also able to add personalized greetings and call options to the service to customize the service to their needs.

RingCentral’s call pop-up appears on your screen when you’re receiving an incoming call. Source: Tech.co testing

If you manage hotels across multiple locations, or you’re planning to expand over time, RingCentral Core’s multi-location support will come in useful. The package lets you centralize management for multiple properties under one account, and customize call handling based on your specific needs.

If your customer footfall fluctuates heavily throughout the year, RingCentral also provides a range of capabilities that help hotels adjust to meet seasonal demands. The entry-level plan lets you add or remove users easily, making it easier to manage staffing for peak seasons or special events, and the platform doesn’t require long-term commitments for added users.

RingCentral’s voice mail features offer in-built transcription, reducing the need to transcribe calls manually. Source: Tech.co testing

RingCentral Core isn’t perfect, however. The VoIP plan lacks certain features you’d find in traditional hotel phone systems, like in-room voicemail management and call billing for guest rooms. Advanced features like premium support and call analytics are only available with higher-tier plans too, making the provider less suitable for hotels with smaller budgets.

RingCentral Core pricing

RingCentral offers three core pricing plans: Core, Advanced, and Ultra.

At $19.99 per user, per month, its entry-plan Core isn’t as affordable as those offered by competitors like Dialpad or Zoom Phone, it gives you access to a generous suite of features, including team messaging, video conferencing, and 24/7 support.

However, if you’re looking to integrate your VoIP service with CRM systems to centralize guest information, you’ll have to opt for its Advanced plan instead, as RingCentral Core doesn’t currently offer CRM integrations.

Learn more about how much the provider could cost you in our RingCentral pricing guide

Is RingCentral Core the right plan for your hotel?

RingCentral Core’s excellent call management features will make it a good fit for a wide variety of hotels. However, the VoIP package will be especially best suited to larger hotels, and those with seasonal demands, due to its flexible communication tools and flexible user commitments.

5. Nextiva Core – Best for Omnichannel Communication

• Price from: $20 per month
• Compatible with: Polycom, Cisco, Yealink

Nextiva is a popular player in the VoIP industry, primarily designed for big call centers. However, the phone system’s Core plan also lends itself well to hotels, thanks to its useful omnichannel communication options, and advanced calling features like IVR, call routing, and call forwarding.

Nextiva Core hotel phone features

Our research revealed that Nextiva Core’s call management features aren’t quite as impressive as those available in rival plans like Zoom Regional Unlimited and Net2Phone Essentials. However, the VoIP plan still offers a selection of useful tools to help hotel staff manage calls, like IVR menus, call routing, call queues, and voicemail to email.

Nextiva Core also gives you access to an AI-powered virtual assistant, which is able to handle requests on behalf of agents, reducing call escalations and freeing up staff time as a result. The intelligent virtual agent (IVA) uses generative AI to provide personalized assistance to guests and can be a lifesaver for busy hotels that don’t want to compromise on their standards of customer support.

Nextiva’s AI virtual receptionist feature. Source: nextiva.com

Nextiva Core also includes a desktop app that supports voice and video calls, emails, messaging, sales, and service tools. However, some features, such as call monitoring and analytics, are only available as paid add-ons, which can bump up the price of the plan quickly.

Therefore, if you’re in need of these specific calling features, we think you’d have better luck with RingCentral Core instead. Nextiva is compatible with the following hardware: Cisco, Yealink & Polycom, however, making it a solid choice for hotels using this hard phone technology.

Nextiva Core pricing

Nextiva has four pricing plans and the prices for each plan change depending on the number of users that you need.

Its entry-level plan costs $20 per user per month, offers 24/7 support, and lets you make an unlimited number of domestic calls. However, if you want to unlock extra features like call recording and team messaging, you’ll have to opt for one of Nextiva’s pricier plans.

Check out our full Nextiva review for more information.

Is Nextiva Core the right plan for your hotel?

Nextiva Core may not offer as many advanced call management features or hard phone integrations as alternative plans like Zoom Regional Unlimited and RingCentral Core. Still, it does offer good customer support, and omnichannel communications options, making it ideal for hotels that that respond to customers via their website or social media accounts.

How Do Hotel Phone Systems Work?

Hotel phone systems need to connect guests to the front desk, as well as letting the front desk reach the outside world. That’s why we recommend VoIP services, such as Ooma – the best VoIP system for customer experience, which can give you all the features of a traditional PBX without the complex wiring.

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Why Should Hotels Use VoIP Systems?

Hotel VoIP systems can bring huge advantages over traditional phone systems, including improved efficiency, lower costs and easy expansion. See our top advantages of VoIP systems for hotels below.

• Ease of use – Advanced VoIP phone systems can sound complicated but, in actuality, they make everyday tasks far easier — from making inbound and outbound phone calls to working with the rest of your hotel’s computer phone system.
• Lower costs – The most pressing advantage, perhaps, is that VoIP systems can be significantly less expensive than traditional wired solutions. By paying a low monthly fee, you can eschew all of the wiring and logistics involved with traditional phone systems. These infrastructure points cost extra money for upkeep and maintenance. Plus, you’ll need to pay for traditional desk phones.
• Convenience – VoIP systems can work with traditional desk phones. However, they also work with softphones — basically computers and mobile devices — which your hotel will need regardless. By choosing a good VoIP system, you won’t need to buy two different pieces of hardware. Instead, you can get a single computer-based phone system that does both.
• Improved efficiency – All of the providers we’ve listed offer integrations with popular CRM and business management software. These add-ons allow staff to manage data, files, booking, and customer information easily, with no complicated or laborious record-copying — everything will be done automatically.
• Easy expansion – Aside from the phones on your front desk, a VoIP system can easily manage phones in guests’ rooms — without the need for wiring. This means that, as your hotel and businesses grow, you can easily add extra phones wherever you need them — it doesn’t have to be a complex logistical proposition.

Looking for an accompanying POS system too? Read our full guide to the best hotel POS systems

Buying Guide: How to Choose the Best Hotel Phone System for You

Choosing the right phone system for your hotel will require you to consider a number of factors about your business and its future. Here are some things to bear in mind when choosing a phone system for your hotel.

• Integrations – Phone systems allow businesses to communicate across platforms, unlike traditional phone lines. However, if your business is looking to integrate your phone system with other communication tools, you’ll need to ensure your chosen provider offers this connection first.
• Business expansion – If you have plans for growth you should select a telephone system that is capable of changing easily as demand for your business expands. As a general rule of thumb, we’d recommend prioritizing providers with scalable packages and useful add-on options.
• Accessories – Some hotels may need a fully functioning telephone system with a range of accessories integrated into the system such as iPad POS apps, business VoIP headsets, or voicemail. Reflect on what your business needs, and then only consider systems with these accessories.
• Staff training – Often overlooked, this is a key consideration. You need to consider whether staff will need training on any new phone system and how this is to be delivered. Sometimes phone suppliers offer free training, so it’s always worth asking at installation.
• Automation features – Streamlining processes with automated features is a great time to save worker time, especially if your hotel deals with busy periods. Some useful automation features to look out for include automated messages for when your line is busy and automated table reservations.
• Booking and reservations – If you are a formal, fine dining establishment, you would probably benefit from more than one telephone line so you can take reservations. Or perhaps you have a delivery service, in which case a multi-line phone system for small businesses may be best, as you’ll need different lines for reservations, payments, and customer concerns.
• Deskphones – We’d recommend that hotels use softphones but, if you’re able to forego some flexibility, hard phones allow for slightly better call quality. Our top picks for hotel headphones are Polycom VVX 601 and Cisco 7941.

Learn more about our best VoIP desk phones.

Methodology: How We Rated the Best Phone Systems for Hotels

We take our hands-on testing and impartial analysis seriously, so you can have complete confidence that we’re giving you the clearest, most useful recommendations.

After conducting an initial exploration to identify the most relevant, popular, and established business phone platforms on the market, we assessed ten of the top VoIP systems across 78 areas of investigation.

Based on years of market research, product testing, and user needs analysis, we’ve established a VoIP system testing methodology that scores each product in seven main categories of investigation and 16 subcategories. This covers everything from the features and security options available to the product’s value for money and customer score, as well as much more.

Our main testing categories for VoIP phone systems are:

• Call management features – The presence and quality of call handling features including basic features such as call forwarding, and voicemail, as well as more advanced features like auto-attendant, and interactive voice response (IVR).
• Communication channels – Features designed to support communication other than calling, including integrations with websites and social media platforms.
• Training features – The presence and quality of features designed to support onboarding and training, like call barge, call whisper, and performance dashboards.
• Customer support – The assistance and resources provided by the VoIP service provider to customers, including online resources, knowledge bases, and access to customer support representatives and AI chatbots.
• Security options – The measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.
• Pricing factors – The pricing structure associated with the VoIP service, including factors such as monthly subscription fees, domestic and international call rates, setup fees, hardware costs, and extra costs like add-on features or services.

When it comes to calculating a product’s final score, not all testing areas are weighted evenly, as we know some aspects matter more to our readers than others, which are merely “nice to have.” After hundreds of hours, our process is complete, and the results should ensure you can find the best solution for your needs.

Learn more about our research testing process