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Net2Phone Review

June 20, 2018

12:18 pm

Net2Phone Logo
  • Established: 1990
  • HQ: Newark, NJ
  • Offer SIP Trunking and Hosted PBX
  • Low international rates
  • Easy setup

Tried and tested provider for SIP Trunking and Hosted PBX

Net2Phone has been around for almost 30 years and has made a name for itself in the telecom industry by offering two specific plans: SIP Trunking and Hosted PBX.

The SIP Trunking plan will allow you to enable your current phone system with internet and Net2Phone software, while the Hosted PBX plan will host the entire phone system for you, and offers Polycom phones that are compatible with their software.

  • Solutions for Small, Medium, and Large businesses
  • Compatible with3CX, Avaya, Cisco, NEC, Panasonic, Polycom, Digium Asterisk, and Elastix
  • Customers include Panera Bread, WeWork, Allstate, and many more

Unlike some telecom businesses, Net2Phone don’t offer their own branded physical phone handsets, but they do deal in phone system software and technology. They can set up your current phone system with VoIP via SIP Trunking, or offer Hosted PBX cloud phone services.

Their Hosted PBX option requires no hardware ownership and can work on your existing computers and mobiles alone. Net2Phone will offer compatible Polycom desktop and conference phones to you however, if you’d like.

If you’re hesitant to make a decision without testing out Net2Phone first, have no fear. This unique phone system provides you with a 30-day free trial so you can make sure you’ve made the right call.

In This Review:

Net2Phone: Core Features

Hosted PBX

Net2Phone Phone SystemsNet2Phone can provide your company with a completely revamped phone system that is connected to the internet. By opting for the Hosted PBX plan, you’ll get a phone system hosted on the cloud with ported phone numbers, unlimited calling, and 40 or more other advanced features to make communication easier. These features include:

  • Call recording
  • Time-based greetings
  • Virtual receptionist
  • Call queue
  • Interoffice paging
  • Visual call parking
  • Simultaneous ring

While Net2Phone doesn’t have their own physical phones, they offer Polycom desktop and conference phones to get you started, so you won’t have to track them down on your own.

SIP Trunking

If you already like your physical phone system, but are looking for upgraded software, Net2Phone can help you with that too. Their SIP Trunking plan will allow you to set up your current phone system with Net2Phone VoIP technology, so you can get all the benefits of the platform without having to change phones. The platform includes features like:

  • Cloud PBX integration
  • International virtual numbers
  • VoIP Anywhere on landline and mobile devices
  • High quality CODEC

This system comes with a wide range of benefits as well. For one, SIP Trunking from Net2Phone can save your business up to 90% on phone bills, according to their website. Additionally, you get the flexibility and reliability you need out of a phone system, plus call quality and customer service is notably improved thanks to their comprehensive interface. Finally, the localization of your business, thanks to virtual phone numbers, makes international business that much less stressful.

As for which phones work with this software, Net2Phone certified interoperability covers devices from 3CX, Avaya, Cisco, NEC, Panasonic, Polycom, Digium Asterisk, and Elastix, so you might not have to change too much to improve productivity.

International Virtual Numbers

No matter how much you scale, your company can’t be everywhere at once. With international virtual numbers, your customers will feel like you’re right in their backyard. They’ll not only have the comfort of calling a local number when they’re trying to reach out, but they also won’t incur international rates when they call your business line.

Mobile Options

Putting the power of Net2Phone on your mobile device is one of the most important functions of the software. It allows you to put attached your business line to your smartphone, so clients and team members can reach you at any time.

Net2phone comes with a wide range of other mobile features as well. You can even add multiple offices to the system, so you’ll never miss a call from your mobile device. Additionally, you’ll be able to utilize voicemail/email integration, which will allow you to access your voicemail from your inbox.

Modern Security

The security of your business’ phone system is not something to take lightly. A poorly secured phone line could be providing scammers and hackers with unmitigated access to all your company’s data. Net2Phone provides four types of thorough authentication, including IP access with username and password to make sure you don’t have to worry about the privacy of your phone system.

Net2Phone Partnership Program

In addition to providing hosted PBX service and SIP trunking, Net2Phone is also well-known in the telecom industry for its unique partnership program. They allow partners to resell Net2Phone software to other customers, allowing them to get residuals and bonuses for the length of the contract.

For more information about the Net2Phone Partnership Program, check out this video, featuring the founder, the COO, and the Managing Director of Sales, that explains exactly what being a partner of Net2Phone entails.

Set Up and Customer Support

Set up is where Net2Phone really shines. Review after review after review boasts about the speed and efficiency with which Net2Phone is able to transition a new customer into an internet-enabled phone system. No missed meetings, no downed communication lines, no problems whatsoever. Just a new, internet-enabled phone system without the hassle.

As far as customer support is concerned, plenty current users are all too happy to provide success stories about customer support coming through when it matters. There are a few outlying reviews, however, that demonstrated problems with reaching support team members for issues like billing or feature failure, so take notice.

Net2Phone is available via phone, email, and chat to solve any and all of your problems.

Support & Training

Support options

  • Phone: (877) 627-4663
  • Email and live chat
  • Support contact form

Training options

  • Technical guides
  • Online training videos
  • Webinar training

Net2Phone Plans and Pricing

As is the case with a lot of services like Net2Phone, they don’t provide specific price plans or options on their website. They do, however, have a handy form that you can fill out for a customizable quote. You’ll then be contacted by an Net2Phone expert to find out about how much this unique service will cost to implement at your company.

There is some third-party information out there though to give you a better idea. For one, reviewers have stated that Net2Phone will run you approximately $19.99 per seat, which makes the service reasonably affordable, depending on how large your company is.

Another added benefit of Net2Phone is that you don’t have to sign a lengthy contract to set it up. You just pay as you go, and pay for what you use, so there’s no hidden fees or complicated contracts.

If you’re still not sure what Net2Phone is going to cost you, don’t worry, we’ve got you covered. With our price comparison form, you’ll be able to get a comprehensive quote that will help you fully understand exactly what you’ll have to pay to implement Net2Phone at your company.

Case Studies

Onur Air

As one of the largest airlines in Turkey, Onur Air has transported more than 2.4 million passengers in its 11 years serving the European market (as of 2004).

However, its previous telephone system was causing a serious drain on profits, especially given its difficulty of use. At $36,000 per month, the company was paying exorbitant fees to facilitate international inter-office communications and calls to global contacts.

Enter Net2Phone’s Max PVN (Private Voice Network). Onur Air used the SIP trunking solution to make free VoIP calls within the network, and reduced-rate long-distance calls around the world.

Max PVN’s software was installed at Onur’s headquarters location, while its other offices received hardware such as IP phones and gateways to accommodate varying call volumes. As a result, the airline’s monthly expense dropped from $38,000 to $14,000, and it saw a return on its investment in just 2 months.

Ihlas News Agency

With a staff of 700, the Ihlas News Agency transmits news to various media outlets across 27 countries. Facing a heavy call volume of 2,000 calls and 8,000 minutes of voice traffic per day between their 123 offices, the company needed a more streamlined, affordable phone solution.

Through its Max PVN system, Net2Phone provided the agency with a flexible service that could be integrated into various-sized offices (some of which didn’t have PBX systems).

Within 2 months of deployment of the system, 60% of Ihlas’ calls placed within Turkey (where many of its offices are located) were made over Net2Phone’s system, resulting in a savings of 25% off their communications costs.

Final Verdict

Whether your business already has a physical phone system you like that just needs a software upgrade or you want to completely transition into a new phone system, Net2Phone can help. You’ll get hooked up to the cloud fast, without losing any business in the process, and you’ll get all new Polycom phones, if you need them.

Although customer support complaints aren’t rare from Net2Phone users, their notable longevity in the industry makes Net2Phone one of the safer bets when it comes to getting your business’ phone system on the internet as soon and as painlessly as possible.

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Conor is a writer, comedian and world-renowned sweetheart. As the Assistant Editor and Writer at Tech.Co, he’s written about everything from Kickstarter campaigns and budding startups to tech titans and innovative technologies. His background in stand-up comedy made him the perfect person to host Startup Night at SXSW and the Timmy Awards for Tech in Motion. In his spare time, he thinks about how to properly pronounce the word "colloquially." Conor is the Assistant Editor and Writer at Tech.Co. You can email him at conor@tech.co.

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