Richard Parris is the Managing Editor of TechCo.

 

Recent posts by this Author


Net2Phone Review

Net2Phone logo Net2Phone has made a name for itself in the telecom industry by focusing on one particular facet of VoIP calling: SIP trunking. Session Initiation Protocol (SIP) trunking uses VoIP to facilitate a connection between a private branch exchange (or PBX) and the internet. It’s...

IVR Systems

Grasshopper phone systems review What is IVR? IVR (Interactive Voice Response) technology allows callers and computers to interact over the phone through an automated voice system. While it has many applications, its fundamental purpose is to collect information from a caller. Based on a particular touchtone or simple...

Hospitality Phone Systems

Hospitality phone systems Technology in the hospitality sector has evolved considerably in recent years, so much so that hotels, restaurants and other hospitality providers can operate much more efficiently. Being able to communicate effectively is crucial in a customer focused industry and a good telephone system is...

Phone Switchboard Guide

Office phone superimposed onto switchboard Switchboard systems have certainly evolved since the early days of the telephone in the late 1800s. They now include numerous features and functions which can significantly improve customer service standards, make cost savings and reduce the workload for call operators. What are Phone Switchboards?Different Types...

Virtual Receptionist Phone System

What is a virtual receptionist? A virtual receptionist, or auto-attendant, is a common feature of many VoIP and IVR systems. Not to be confused with a live virtual receptionist who answers calls and performs admin tasks remotely for a business, the virtual receptionist of...

Call Center Phone Systems

Call center workers using phones with headsets A call center phone system is an important tool used by contact centers to establish and maintain effective communication channels with customers, suppliers and various agencies connected to your business. The customer care team should be at the center of your customer service operations...

Fonality Phone Systems Review

Fonality phone system Serving up to 25,000 businesses, Fonality specializes in IP voice and telecom solutions for small to mid-size companies, or as they define it, any business with 5 or more employees. Rather than offering complicated features that you may never need, they focus on the...

Polycom Phone Systems and Headset Reviews

Logo for Polycom unified communications Polycom are one of the leading providers of telecom products in the world. They are at the forefront of innovation within the industry and often the first to market with cutting edge, technology that is leading the way each and everyone of us communications...

Ooma vs Vonage – Price and Business Plans Comparison

Man operating office phone Choosing the right phone systems provider for your business is one of the most important decisions you can make. Communication is key for any successful business and ensuring your workforce can communicate effectively both internally across departments as well as externally with customers and...

Best VoIP Providers Comparison

VoIP systems Why a VoIP Service is Perfect for your Business? If you are a business owner looking to expand your organizations internal and external communications system you are no doubt already familiar with the term VoIP. Voice over Internet Protocol, or VoIP as it is...

PSTN – Public Switched Telephone Network

PSTN refers to a traditional fixed line phone network. Commonly referred to as the Plain Old Telephone Service, PSTN represents the public and government-owned telephone system used by businesses and residents alike. It’s international in scope, and comprises networks of circuit-switched wires that transfer...

Telecom Operators by Brand Value

Telecom operators by brand value - tech.co

Just How Valuable Are Our Operators? The popularity of mobile devices has grown at a rate that nobody could have predicted. Handsets are packed with more technology than before and today we spend our precious time staring into beautifully vivid, high definition digital displays….

Top 10 Best Conference Phones For Small To Medium Business

Best conference phones for small and medium businesses - tech.co In a busy work environment, face-to-face meetings aren’t always possible or the best use of colleagues and employees time. With a conference phone set up, many meetings can be conducted as audio conferences instead, providing a time-saving and cost-effective alternative to traditional meetings. Product ReviewsImportance of a...

Best Cordless Office Phones 2018

Woman using a cordless phone Cordless office phones have many benefits over traditional desk phones when it comes to business. Depending on the nature of your organization and the size of the office space you operate in, cordless office phones can increase collaboration and also offer flexibility to a...

Top 10 VoIP Softphone Apps For Business

Guide to top ten Voip apps - tech.co Whether you already have an established phone system service package for your business or you simply want to take advantage of free or low-cost calls from your solo or small business smartphone, it can pay to do a little research to find the best softphone app for...

Nextiva Phone System Review

Nextiva Phone systems logo Nextiva provides cloud-based technology for business communications. A leading name in IP phone services and Unified Communications for businesses large and small, the company specializes in 3 main areas: business VoIP, call centers, and PBX SIP trunks. In addition, Nextiva offers digital management tools to coordinate your...

Best Office Phone Systems for Small Business

Small business phones Finding the right office phone system for your small business is important decision if you’re looking to compete with larger, more established competitors. A comprehensive phone system for any organization should include a range of functions which not only support the way in which your business communicates...