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mHelpDesk Review – 2018

August 15, 2018

11:41 am

mhelpdesk logo
  • Established: 2007
  • HQ: Washington, D.C.
  • Great customer service
  • Easy-to-use interface
  • Wide variety of features
  • Offers Free Demo

Reliable, easy-to-use, popular for a reason.

Founded by two former Lockheed Martin engineers, mHelpDesk provides simple, easy-to-use management software for your field service business. With mobile and online tools, mHelpDesk can automate everything from customer support to payment in the field. This software solution provides a wide range of features for jobs, sales, billing, and reporting, among others.

  • Best for small to medium size companies looking to organize their growth
  • Software is among the most popular on the market, with more customers than any other field service software
  • Services many industries, including HVAC, plumbing, IT, lawn care, and pest control

mHelpDesk services a wide range of industries, including: HVAC, Plumbing, Electrical, IT, Lawn Care, Pest Control, Maid Service, Franchise, Painting Contractor, Landscaping, Security, and Carpeting Cleaning

Expertise and experience are a priority: mHelpDesk currently facilitates 19,000 different field service and repair businesses all over the country, so you know you’re getting a software that is tried and tested.

As far as pricing plans are concerned, mHelpDesk is one of the more affordable field service softwares on the market without sacrificing features, quality, or support efforts.

Using mHelpDesk is easy; that’s the point. If it’s not though, their dedication to customer support will make it simple to solve any problem. With expert reps, live chat, webinars, and other online resources, you’ll be taken care of no matter what.

mHelpDesk Field Service Software: Features and Benefits

You don’t become one of the most popular field service management softwares on the market without earning it. With mHelpDesk, small to medium business owners have access to a huge selection of features for an even larger selection of industries. You’ll be able to manage workflow, job orders, scheduling, dispatch, technician tracking, price estimates, and lead generation from a single software.

Additionally, mHelpDesk provides mobile options so you can stay on top of your business whether you’re in the office or on the go. So what kind of benefits do all these features provide?

Improve Productivity

mhelpdesk reviewWorking hard is good, but working smart is better, and that’s what mHelpDesk brings to the table. As a small to medium sized business owner, you’ll be able to organize your own processes, while making your employees more productive through expedited job orders, optimized routes,  seamless scheduling, and simple payment solutions.

Prioritize Customer Service

There’s nothing worse than losing money because of a mistake in the field. With mHelpDesk, you’ll be able to eliminate problems like missed appointments, unprepared technicians, and other issues that arise from a breakdown in communication. Plus, with a comprehensive portal for everything from updates to payment, customers will feel seen and heard without taking focus from the big picture.

Increase Accuracy

Improving the overall experience of customers is one thing, but mHelpDesk wants to make owning a field service business easy for you too, which is why accuracy is such a priority. This software is designed to prevent issues like double bookings and redundant routes so you know you’re being as efficient as possible every single day.

Save Time

The whole point of adding new software to your company is to save time, and mHelpDesk delivers. This innovative software not only consolidates and automates work functions, but those functions are also efficiently executed, so you’re not wasting any time on double-booked job orders or spending valuable resources on small picture details.

Hey Boss, Give Yourself A Break

The purpose of mHelpDesk is to make life as a small to medium sized business owner easier. In the simplest of terms, this brief video helps explain some of the services and features of mHelpDesk from the perspective of someone that’s used it before.

Check out mHelpDesk’s YouTube Channel for a wide range of explainer videos to make sure you’re using this comprehensive software to its full potential.

Set Up and Customer Support

Good customer support is the cornerstone of mHelpDesk’s software. You’ll be able to reach them on the phone in under five minutes every time with any and every question you have. These highly-trained customer service gurus take your business as seriously as you do, and will make sure mHelpDesk is doing everything it can to improve your bottomline.

Additionally, you’ll have access to training videos, live chat with experts, online webinars, and an extensive community of users always looking to collaborate. You’ll even be able to take advantage of 1-on-1 coaches that can help you get the most out of the innovative software.

Support & Training

Support options

  • Phone
  • Live Online Support
  • Online Chatbot
  • M-F; 7am–8pm EST

Training options

  • Documentation
  • Webinars
  • Live Online

Plans and Pricing

While many field service management softwares have a variety of pricing models, the cost of mHelpDesk will exclusively depend on the number of employees that will be using the software. You’ll incur additional charges for every additional user, although it will be at a more affordable rate.

There is also an optional, one-time setup fee for mHelpDesk, which is advised if you aren’t entirely proficient with this kind of software. The cost of setup can be pretty high, but the more you spend, the more support you’ll get when it comes to managing your software.

Compared to other softwares, mHelpDesk certainly falls on the more affordable side of the spectrum. In fact, with the wide range of features and the comprehensive software, it’ll be harder to find a more competitive price point.

mHelpDesk: The Verdict

When work functions are efficient, daily operations are accurate, and customer support is a priority, life as a small business owner gets pretty easy. With mHelpDesk, that’s what you’re getting: an easy, comprehensive software that does that heavy lifting for you. From automation to organization, your field service business will run more smoothly than ever before at a price that won’t ruin your year.

There’s a lot of field service management software out there that can help you get where you need to go, but mHelpDesk is one of the most popular for a reason.

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Conor is a writer, comedian and world-renowned sweetheart. As the Assistant Editor and Writer at Tech.Co, he’s written about everything from Kickstarter campaigns and budding startups to tech titans and innovative technologies. His background in stand-up comedy made him the perfect person to host Startup Night at SXSW and the Timmy Awards for Tech in Motion. In his spare time, he thinks about how to properly pronounce the word "colloquially." Conor is the Assistant Editor and Writer at Tech.Co. You can email him at conor@tech.co.

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