Google Chat Set to Replace Hangouts for Enterprise Users

Both Hangouts in Gmail on desktop and the Hangouts mobile apps will redirect to Chat, with no ability to opt out.

Google's Classic Hangouts instant messaging service will be officially sunsetting within a month. Business and enterprise users will all see the service leave on or before March 22, 2022.

The replacement will be Google Chat, and thanks to an automatic redirect, all Google Workspace customers will be on Chat by the end of March, whether they get the memo or not.

If this seems like old news to you, that's because it kinda is: We've been discussing this Google migration since October 2019. Finally, the end is in sight.

What to Know

Across the weeks leading up to  March 22, 2022, Google's activating a “Chat preferred” setting to make Chat the default for all customers across the board.

Both Hangouts in Gmail on desktop and the Hangouts mobile apps will redirect to Chat. will “continue to work,” Google explained in a blog post about the change, adding that it “is not possible to opt out of this change.”

“After domains are upgraded to ‘Chat preferred,' all classic Hangouts applications, except, will be disabled. Additionally, the ‘Chat and classic Hangouts' and ‘Classic Hangouts only' settings will be removed from the Admin console,” Google explains.

Google also indicates that it may be possible to export classic Hangouts and Chat data, although there does not seem to be a simple way to do so.

Google Branding: Kind of a Mess

One last thing: This is all applicable to enterprise and business users, but will not affect personal use of Hangouts from a Google account.

For personal users, Hangouts seems to be remaining the main messaging and video call service. Business users will have the different branding of Google Chat for messaging and Google Meet for video calls — the latter of which was already rebranded from “Hangouts Meet” back in April 2020.

Google's free services and business software might offer amazing functionality, but this latest rebrand is far from the first sign that the higher-ups at Alphabet love to shuffle rapidly through different brands and names. G Suite was once Google Apps for Work, which was once Google Apps for Your Domain.

Their messaging apps have included Allo, Duo, and Android Messages as well as “GChat,” but don't ask me to remember which brands became which.

Is Google Workspace for You?

You may not care about the difference between Chat and Hangouts, but you probably care about being able to complete your work as seamlessly as possible, and Google Workspace can help you there. It starts at $6 per user per month for the Business Starter plan, so the price is right.

It's a broad solution that ties in easily with Google's range of business softwares, which makes Microsoft 365 and its Microsoft integrations the closest platform to compare Workspace with. But if you're interested in a lower price for a more stripped-down service, consider Zoho Workspace instead.

We've reviewed, Clickup, and lots of other project management software solutions – so we've included a table with all the top options and prices below. And none of them will ever migrate your messaging abilities to Google Chat.

0 out of 0
Price From
All prices listed as per user, per month (billed annually)
Best For



Overall & Easiest to Use

Budget Tracking

Task Management & Collaboration

Data Display Options


Customer Support

Great Security & Customer Support Options

Value for Money & Digital and Tech Teams

Cheapest first paid plan and great security features

Simple Task Tracking & To-do Lists

  • Excellent collaboration features
  • Multiple avenues to contact support
  • Lots of Task management features
  • Cheaper than most competitors
  • Really robust free plan
  • Best feature set on the market
  • Great third-party integrations
  • Incredible clean interface
  • easy-to-use automation builder
  • Free tier available
  • No-nonsense, robust feature catalog
  • Lots of customizability
  • Integrates with Slack, Google Hangouts, Adobe
  • Intuitive, drag-and-drop interface
  • Lots of add-ons available
  • Automation builder on all plans
  • Simple interface
  • Great customer support options
  • Scalable pricing
  • Great price for larger teams
  • Simple interface that's easy to navigate
  • Solid collaboration options
  • Better instructions are needed in some areas
  • Pricier than some competitors
  • Fewer data visualization tools than competitors
  • User limit of 5 on free plan
  • 2 project limit on free plan
  • Limited storage on free plan
  • No feature for post-project feedback gathering
  • automation builder is clunky
  • Most key features require Premium
  • High prices for larger teams
  • Limited customizability
  • No data tools on free plan
  • Limited options on free plan
  • Mobile options are limited
  • Very limited free option
  • Too basic for larger teams
  • Add-ons come at a price
  • Few third party integrations
  • Some features have limited functionality
  • Missing some advanced project management features
  • Setting up requires a bit of a learning curve
  • Monthly rates are a bit high
  • Can get expensive for bigger teams
  • Some functions could be simplified
  • No post-project feedback gathering
  • Limited customizability
  • Few customer support options
  • Poor feature set compared to competitors
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Written by:

Adam is a writer at and has worked as a tech writer, blogger and copy editor for more than a decade. He was a Forbes Contributor on the publishing industry, for which he was named a Digital Book World 2018 award finalist. His work has appeared in publications including Popular Mechanics and IDG Connect, and his art history book on 1970s sci-fi, 'Worlds Beyond Time,' is out from Abrams Books in July 2023. In the meantime, he's hunting down the latest news on VPNs, POS systems, and the future of tech.

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