The Vend platform is a solid POS software solution and among the most well-known. It performs well overall, with a strong raft of features, good support options, and fair pricing. Its flexibility is a strong selling point, as evidenced in its wide range of third-party integrations and equally wide range of compatible hardware solutions.
- Established: 2010
- HQ: Auckland, NZ
- Ecommerce features
- Community support
- Flexible third-party integrations
Here at Tech.co, our team has spent ages researching and analysing the POS market in order to find the perfect solution for your business. It's more important than ever with the ongoing coronavirus pandemic for your business to have a good POS system. Customers are expecting businesses to be able to process cashless transactions as well as online orders, and a POS will help you do that.
If you're looking to find a POS system that is flexible and affordable, Vend POS is a great place to start. It works on any web browser and also offers an iPad app.
What's more, the company even offers a completely free version of its software. In fact, you don't even need a credit card to sign up.
This makes Vend a great fit for smaller businesses, or even those looking to get started with a POS. You'll get full sales and inventory tracking, as well as personalized customer profiles — you'll struggle to find a POS that offers so much while asking absolutely nothing from you.
It is limited to just one register, one user, 10 products, and just 1,000 total customers. Once you hit that limit, you'll need to move to a paying plan, though their prices are reasonable.
Another highlight of Vend POS is its flexible integration options. Users can integrate payment systems including PayPal, Square or Shopify — which can be super helpful if you're already using one of these companies to process your transactions.
Vend is also flexible with hardware options, and works with many hardware solutions that businesses might already own. For an entrepreneur who enjoys great control over their services and likes tinkering with ways to streamline efficiency, Vend's range of integrations makes it a solid choice.
In this review:
Pros:
- Works with businesses of all sizes
- Range of third-party integrations and works with lots of different hardware
- 24/7 support
- Strong ecommerce integration
Cons:
- Reporting on lower pricing tiers coukd be more detailed
Vend POS: Core Features
Sales and Payments
Vend's payment processor integrations allow users to process their credit and debit sales through top brands including Paypal, Shopify, and Square. Gift cards, split payments, and partial payments are all supported with Vend's platform. Staffers can even create custom buttons to more easily accept cash, checks, or other payment forms.
Inventory
Vend offers a robust suite of inventory features. The service uses one central product catalog that syncs across all channels, to ensure pricing and stock counts stay the same regardless of discounts or markups. Managers can import or add products along with barcode information and variants (one product can come in multiple sizes, colors, or materials). Stock orders can also be automated in order to ensure fast-selling products never run out.
Ecommerce
Another stand-out area for Vend's third-party integrations is ecommerce. Users with Shopify or WooCommerce accounts can take advantage of those services' online stores, connecting them to the Vend POS to deliver a streamlined omnichannel sales experience to their customers. Products, inventory, customers and sales can all be synced up to Vend within minutes, or users can create their online store from scratch and connect it to Vend immediately.
Customers
Customer profiles can be created in order to help managers better understand the habits and interests of their regulars. Profiles log the customer's purchase history, loyalty account, and available balance. Custom loyalty programs can be created to retain customers. In another example of Vend's flexibility, existing customer lists can be imported through a CSV upload.
Add-Ons
Yes, Vend's third-party integrations cover even more than ecommerce and payments. Here are a few more common POS features that Vend users can access through Vend's interface:
- Employee management — Add staff scheduling functions with Deputy
- Appointment management — Schedule customer appointments with Timely
- Sales channels — Add Amazon or eBay sales channels to your ecommerce options
- Accounting features — Quickly process store data with Xero or Quickbooks Online
- Email marketing — Log and manage customer email addresses with MailSync
Vend ranks 4th in our list of the best retail POS providers.
Vend POS Set Up and Customer Support
Vend offers 24/7 global support for its clients via email and live chat. An online help center can answer the more common concerns, while another online hub, called Vend University, lets users complete web courses with webinars, resources, and meetups.
Dedicated Launch Specialists can walk new Vend POS users through the setup process with enhanced training programs. A local Vend Expert may also be available, depending on your location.
Support & Training
Support options
Email: 24/7
Live chat: 24/7
Demos
Training options
Help center
On-demand courses
Webinars
| Price per month | No. of free registers | Maximum business turnover | Included features | |
|---|---|---|---|---|
Lite | Pro | Enterprise | ||
$99 | $129 | $POA | ||
1 | 1 | 1 | ||
$20k per month | Unlimited | Unlimited | ||
|
|
|
The Vend Lite plan costs $99/month, billed annually. It is aimed at smaller retailers and offers core POS functions for one register. Additional registers are $49/register/month, but the Lite plan is capped at just one location. Monthly turnover is capped at $20,000 USD: If your operation exceeds the limit three times in any 12-month period, you'll be bumped up to the Vend Pro plan.
The Pro plan costs $129/month, billed annually, with each additional register after the first one costing another $49/register/month if billed annually. It offers more advanced reporting and loyalty features, and includes all add-ons and ecommerce channels, and supports multiple locations with unlimited turnover.
Finally, the Enterprise plan: Users will need to request a quote from Vend to learn the exact cost for their business. This plan includes a dedicated account manager and a customized onboarding package.
All prices are correct as of 09/08/2020
Compare quotes from the leading POS companies to find the best provider and price for you.
Vend POS Rivals
Of course, Vend isn't the only POS system on the market. In fact, it has some big competition from POS giants such as Square and Shopify.
So how does Vend compare? We think it can hang with the best providers on the market, thanks to its wide range of features and the fact that it works with businesses of all sizes.
| Tech.co Rating Score out of 5 based on Tech.co's independent market research. | Price from The typical lowest starting price. The lowest price available for your business will depend on your needs. | Free trial | iPad app Is there a version of the software made specifically for iPad use? | Android app Is there a version of the software made specifically for Android tablet use? | 24/7 support | Hardware | Tech.co verdict | ||
|---|---|---|---|---|---|---|---|---|---|
 |  |  |  | ||||||
Vend POS | Shopify POS | Square POS | Lightspeed | ||||||
5/5 | 5/5 | 5/5 | 5/5 | ||||||
$99/month | $29/month | Free (but transaction fees apply) | $69/month | ||||||
Works with loads of third-party periperals | Sold by Shopify, but also works with iPads and Android tablets | Sold by Square, available separately or packaged with software. Works with most leading brands and has a great free trial. | Sold by Lightspeed, available separately or packaged with software. Works with most leading brands. | ||||||
A super flexible service which will work for almost any business | A great all-round POS solution that excels for online stores | A brilliant POS system for any type of business | Restaurants that have specialized requirements |
Vend is a great choice for businesses of all sizes, and the fact that it works with a range of third-party hardware makes it a great fit for growing companies.
The Verdict
Vend is a Tech.co recommended POS system. It's a good fit for small businesses that need a flexible software that can integrate well both with their current hardware and with their current payment processor. It's also a good fit for larger businesses that need a fairly priced, well-supported solution with a broad range of features.
However, it's always worth finding the best deal for your business. The easiest way to find the right POS is by filling out our quick, easy, and obligation-free quotes form. You'll receive tailored prices from all the leading POS providers, including Vend, and you might save a small fortune.
to other leading Point of Sale providers.
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