Ooma vs Google Voice: Price & Features Comparison 2024

After comparing Ooma vs Google Voice, we found that Ooma is the better VoIP service because of its impressive features, 24/7 customer support, and wealth of useful integrations. However, while we think Ooma is a better value overall, Google Voice is slightly more affordable, with a lower entry price of $10 per user, per month, and cheaper international call rates.

Whether you’re switching VoIP providers or investing in the technology for the first time, the service you select will have huge implications for your small business’s productivity and growth. Our team of experts has poured hundreds of hours into researching the best VoIP services, to make it easier for you to compare leading telephony options.

For businesses focused on global communication, our guide to the best international phone call apps highlights other cost-effective options worth considering.

Read on to see exactly what you get with each provider. Or cut to the chase and get a VoIP price quote now to make sure you get the best deal for your business.

Ooma vs Google Voice: How Do the VoIP Services Compare?

We put Ooma and Google Voice head to head and here are our main takeaways:

• Ooma’s call management features are more advanced, and can be customized to fit complex user needs more easily than Google Voice’s feature set.
• Ooma offers a live chat and phone support service, while Google Voice only offers support by phone.
• Google Voice is better for small teams with low budgets, with an entry price of $10 per month, per user vs Ooma’s $19.95 per month, per user.
• Google Voice is much more secure, offering the multi-factor authentication, user permissions, and password rules that Ooma lacks.

Learn more about how Ooma vs Google Voice compare below:

On this page:

• Ooma vs Google Voice: How Do the VoIP Services Compare?
• Best for Business Features: Ooma
• Best for Value: Ooma
• Best for Customer Service: Google Voice
• Best for International Calling: Ooma
• Best for Call Quality: Draw
• Best for Security Features: Google Voice
• How Did We Compare Ooma vs Google Voice?
• Ooma vs Google Voice: Verdict
• FAQs

Best for Business Features – Winner: Ooma

Both Ooma and Google Voice offer a comprehensive list of business features, but as you can see from our list below, Ooma wins this round hands down.

Ooma’s wealth of features makes it the obvious choice for businesses looking for a versatile VoIP solution. The platform offers a wide selection of call management features and its broad range of CRM integrations makes it especially helpful for customer-facing businesses.

In comparison, Google Voice only offers core VoIP features. But while Ooma’s list of features is more extensive, Google Voice is still a good choice for startup teams of five or fewer already using the Google ecosystem. Check out the lists below to see how the provider’s features compare side-by-side:

Ooma’s call logs are searchable by date ranges. Source: Tech.co testing

Integrations

If a system offers lots of integrations, it will usually mean you can do more with it, connecting it too other tools seamlessly. When researching third-party integrations, we consider how well a VoIP system will be able to connect with your existing hardware and software. Unfortunately, when it comes to external connections, neither provider fares very well.

Ooma does offer a decent range of add-ons, including major names like Salesforce, Microsoft Dynamics, Zendesk, Microsoft 365, G-Suite and ServiceNow. However Ooma lacks basic analytics, SSO, and live chat integrations. Google Voice, on the other hand, lacks compatibility with major software providers Zendesk and Microsoft’s suite.

However, the solution does welcome add-ons with CRM tools like Zoho, Hubspot, and Salesforce and integrates seamlessly with the rest of the G-Suite – making the platform easier to integrate with businesses already using Google infrastructure.

You’re able to integrate Google Voice’s VoIP service with the rest of Google Workspace. Source: Tech.co user testing

Call Management

Both solutions have a strong set of call management options, matching each other pound for pound here. These options include call transfer, voicemail (including transcripts), call forwarding and call blocking.

Mobile Apps

Both Ooma and Google Voice offer apps for Android and iOS devices. Both mobile apps have strong reviews and are clearly liked by their users, with no major complaints. The Google Voice app has more downloads across the platforms, but the Ooma app is more highly rated.

Best for Value – Winner: Ooma

We found the Ooma directory to be a simple and intuitive spot to house all the important numbers for our business. Source: Tech.co testing

When it comes to price, at first it doesn’t seem a fair fight between Ooma and Google Voice. Google Voice starts at $10, nearly half the price of Ooma’s lowest tier. What’s more, its features seem fairly competitive. While Google’s Voice’s Starter tier won’t suit businesses larger than a startup, its Standard tier could do the job for $3.95 less than Ooma.

However, on closer inspection, it’s clear that Google Voice’s call feature limitations function as a ceiling for users. Growing businesses who want a phone system they can stick with and rely on will see the value in paying for Ooma in the long term, with its more wide-ranging tools and far stronger support team.

Ooma Office Pro is Tech.co’s best-rated VoIP provider for small businesses who are serious about improving their communications plus, it’s cheaper than Google Voice’s Premier plan.

Ooma Pricing

Ooma offers four tiers of pricing: Office, Office Pro, and Office Pro Plus.

Ooma Office retails at $19.95 per month, per user and comes with plenty of features, including a mobile app, hold music, call transfer options, and more. You also get a virtual receptionist, a feature that Google Voice’s Starter tier doesn’t offer.

Ooma Office Pro costs businesses $24.95 per month, per user and offers the above, and also throws in call recording, the desktop app, enhanced call blocking, and voicemail transcripts. Plus, it gives companies higher usage limits for audio conferencing and extension monitoring.

Ooma Office Pro Plus costs $29.95 per month, per user and offers everything in Office Pro with additional call queuing, hot desking, advanced call management, and call screening tools. This tier also offers additional integrations with Salesforce and Microsoft Dynamics 365.

Read our complete guide to VoIP costs. 

Google Voice Pricing

Google Voice supports call recording on its Standard and Premier plans. Source: Tech.co testing

Google Voice has three tiers of pricing, but there is no free tier for business users. While personal users can access Google Voice for free, this isn’t the case for companies. If you’re on the fence, you could try out the personal service first to get to grips with Google Voice before committing.

The first tier, Starter, is intended as the entry point, and allows up to 10 users for $10 a month. It offers free domestic calls in the U.S., unlimited SMS, 24/7 support, voicemail, and call forwarding. However, it’s worth noting that this tier doesn’t offer any desk phone support.

Next up is Standard, priced at $20 per month, which offers everything that Starter does, but includes desk phone support as well as ring groups and a “multi-level” auto attendant. It can cater for an unlimited number of users in an unlimited number of domestic locations.

Lastly, there’s Premier, priced at $30 per month. This one comes with all of the above, and is available to an unlimited number of international locations, as well as offering advanced reporting.

Read our guide to the best Google Voice alternatives

Ooma vs Google Voice Customer Service: Winner – Ooma

Being unable to resolve a technical issue quickly is often worse than the issue itself, which is why strong customer support is so important.

If you’re looking for software with a strong support team, you’re better off going with Ooma. Ooma offers 24/7 support alongside just about every support feature under the sun – from an active user forum to a knowledge-based packed with resources. Ooma is even better than Vonage for customer support, and Vonage is one of the top providers on the market – in other words, it’s a strong point.

Google Voice offers round-the-clock help, which is better than some, but lacks crucial tools like live chat, making it less suitable for businesses that need fast responses.

Setup Options

Setting up with Ooma is a simple affair. The company states that it will take around 20 minutes to set up your device and connect to the service. If you get stuck, there’s a customer support assistant on hand too. The video below demonstrates the steps required.

It’s a similar story with Google Voice, so you shouldn’t have much trouble getting started. If you do get stuck, Google has a handy step-by-step guide to follow on its site, meaning you shouldn’t go too far wrong.

Support Options

As you’d expect, both Ooma and Google Voice offer good online support. Ooma offers more options, with 24/7 live chat, a setup assistant, written resources and telephone support – making it the clear winner when it comes to customer service.

Google Voice highlights some popular help resources in its pop-up Help bar to help you resolve issues. Source: Tech.co user testing

Google, by contrast, is rather lacking. Yes, it does offer 24/7 support, but it’s based entirely around online forms and tools, with no phone support option. This works fine for softphones, but setups with physical handsets may not be fully accommodated.

Best for International Calling: Winner – Google Voice

Both Ooma and Google Voice offer competitive rates when it comes to international calls. As is fairly standard with such services, domestic calls to the U.S. & Canada are included in the package, and both providers offer free calls to Puerto Rico, too. Ooma goes a step further by also including calls to Mexico, free of charge.

For businesses that mainly place calls within North America, there’s a logic to sticking with Ooma and getting these calls for free. If you’ll often be calling a range of countries further afield, however, in most cases we found that Google Voice offered cheaper international calling rates, as you can see in our table below.

Best For Call Quality: Draw

If you’re looking for crystal-clear sound quality, both Ooma and Google Voice will be reliable options.

Call quality is something that Ooma takes seriously, so much so that it regularly sends out its own surveys to customers. In its most recent survey, 76% of Ooma Office users rated its sound quality as an eight or higher on a scale of 1 to 10. Less than three percent of users reported experiencing call quality issues regularly.

Google Voice’s call quality is reasonably strong, especially for a budget-friendly VoIP provider. Source: Tech.co user testing 

But while Google Voice doesn’t offer similar customer survey data, a look at review sites shows that customers on the whole are happy with the sound quality. Its quality is frequently rated highly, with customers praising the HD-quality sound. Since Ooma and Google Voice customers are content with the provider’s sound, we concluded that their call quality is neck and neck.

Best for Security Features: Google Voice

After we researched both VoIP providers, we found that Google Voice’s security features were heads and shoulders above Ooma’s.

Google Voice offers just about every VoIP security feature you could want, from TLS/SRTP encryption to multi-factor authentication (MFA) – earning it a perfect security score of 5/5.  In contrast, Ooma is the least secure VoIP provider we tested and only received a security score of 1/5 in our research and testing because it lacks basic safeguards like MFA, user permissions, and password rules.

For this reason, if your business prioritizes network security or handles very sensitive data, we’d definitely suggest choosing Google Voice over Ooma.

How Did We Compare Ooma vs Google Voice?

Picking between two leading VoIP services is no easy feat. To make this decision a little easier, Tech.co works alongside a dedicated insights team that develops specific research processes for every piece of technology we review.

When researching VoIP systems, we focus on seven key metrics: value, external connections, features, customer support, security, customer satisfaction, and scalability. We break these categories below:

• Value for money – We work out the price of the provider’s average plan to determine how cost-effective it is overall.
• Features – We take a look at a system’s feature package and asses their amount and quality level.
• External connections – We check how many external integrations a product offers and consider how easy it will be for a solution to integrate seamlessly into a business.
• Support options – We survey a system’s support options to determine how useful it will be at answering a customer’s queries.
• Customer satisfaction – We form an aggregate average of reviews from customer review sites like TrustPilot and TrustRadius to work out how popular a solution is with its users.
• Scalability – We check how adaptable and customizable a system is to measure its level of scalability.

After data gathering is complete. we give each VoIP provider a five-star ranking for each of these categories as well as one for their overall quality offering. This makes it easy to see how VoIP benefits might apply across different fields, and critically, how they stack up against each other.

A lot more goes into our decision-making process though, so check out our research page for the full picture.

FAQs