Our content is funded in part by commercial partnerships, at no extra cost to you and without impact to our editorial impartiality. Click to Learn More
When it comes to Salesforce Lightning vs Classic, Salesforce Lightning is the better option, offering a more modern interface and regular updates to power your business.
The Lightning experience is the only way to be sure you’re getting access to the newest Salesforce features as soon as they go live, with Classic no longer receiving Salesforce updates since 2023. In fact, Classic will eventually be phased out, so users might as well get used to Lightning now.
To inform this guide, we tested out the Salesforce Lightning interface for the Starter Suite plan. Our expert testers ranked the Starter Suite as one of the best CRM software services for small businesses. All screenshots in this guide are with the most up-to-date images from the new interface. Read on to learn more about the difference between Lighting and Classic.
You can also compare personalized CRM quotes – use our simple Salesforce quotes tool to get prices in moments.
| Modern interface | Sales data | Integrated emails & templates | Activity timeline | All Einstein features | Custom branding | ||
|---|---|---|---|---|---|---|---|
| TECH.CO RECOMMENDED  |  | ||||||
| | | ||||||
| | | ||||||
| | | ||||||
| | | ||||||
| | | ||||||
| | |
What Is Salesforce Lightning?
Salesforce Lightning is the modern, component-based version of Salesforce, providing users with a more intuitive interface and more advanced features like custom branding and activity timelines. Additionally, while Salesforce Classic provides some of Salesforce’s AI-powered Einstein features, Salesforce Lighting provides access to all of them, so you can automate and improve your sales pipeline.
Essentially, Salesforce Lightning is the updated version of Salesforce Classic that launched in 2015, which new subscribers get access to by default and older subscribers can switch over to for no additional cost.
We were able to email leads directly from Salesforce, but we did have to connect our Gmail or Outlook account beforehand. Source: Tech.co testing
Salesforce Lightning Features
Comparing the major feature differences between Classic and Lightning is like hitting a moving target, with new updates happening all the time. Here’s a quick look at a few of the biggest benefits Lightning offers over Classic:
App development
Salesforce Lightning provides access to robust app development programs that can help your sales team really take control of the funnel. Even better, these apps can be created without code, so you don’t need to be an engineer to create tools for your team.
Home features
Both interfaces offer Events, Calendars, and customizable dashboards, but only Lightning includes news, key deals, and a performance chart on the homepage.
Expanded forecasting
Classic offers revenue and quantity forecasts. However, our researchers found that Lightning allows users to store large levels of information: Revenue and quantity forecasts, product and schedule date forecasts, territory forecasts, forecast sharing, and other forecasts that are customizable by currency and number, capable of covering Opportunity, Opportunity Product, Opportunity Split, and Line Item Schedule.
Greater security
Lightning comes with Lightning Locker, a feature that adds a layer of security between the components that make up the Lightning interface. Permissions also come with stronger authentication standards.
Check out our Salesforce review for more information
Activity timeline
Lightning includes a timeline to help users keep track of their history of activity for each account or each lead, but Classic does not.
Workspace page layout
Lightning enables users to design new types of pages, from App Pages to Home Pages to Record Pages, while Classic just offers one basic type of page.
Mobile Optimization
Salesforce Lightning is optimized for responsiveness across browsers – as well as mobile phones.
AI Integration
Salesforce Lightning has superior AI integration when compared with Salesforce Classic (more on this further down in the article). With Salesforce Lightning, you’ll get lead scoring and opportunity scoring functions that will help you direct customer support or marketing resources to the right customers.
Those looking for even more in-depth guidance should check out Salesforce’s feature comparison chart – spoiler alert, it’s very favorable towards Lightning.
Pros
- 30-day free trial
- Vast data collection combined with customizable reporting tools
- Helpful customer support pop-ups throughout platform with 24/7 live support
- Varied pricing plans and industry-specific "Clouds" make it very scalable
Cons
- More expensive than industry average of $15 per user, per month
- 24/7 support will cost extra, adding to price
- Robust analytics probably aren't necessary for smaller businesses
- Starter Suite: $25/user/month
- Pro Suite: $100/user/month
- Enterprise: $165/user/month
- Unlimited: $330/user/month
- Einstein 1 Sales: $500/user/month
- 30-day free trial
What is Salesforce Classic?
Until the Lightning release, Salesforce Classic was the interface for the CRM platform. When you first take a look at Salesforce Classic you can see right away that it is not a modern web UI. It is very compact and text-centric with little attention paid to graphics and icons.
The graphics that do exist are typically small and aren’t displayed in high resolution. The overall result is that it is not easy to absorb information quickly in the Classic interface and navigation can be a little bit clunky.
Classic exists mostly for longstanding Salesforce users who aren’t ready to move to the newer interface. New users are put on Lightning by default, with the option to switch to the Classic interface under their user icon in the upper-right corner.
Salesforce Classic’s home interface is slightly more clunky than Salesforce Lightning’s. Source: Salesforce
Salesforce Classic End of Life
Classic was a massively popular interface during the 2000s and remains widely used. However, while Salesforce hasn’t announced an official date for Salesforce Classic’s retirement, the provider stopped updating the service after its Spring 19 release, and its app was retired in 2017.
All this suggests that Salesforce Classic could be discontinued anytime soon, making investing in the solution a potentially risky decision.
If you have Salesforce veterans on your team, they are likely familiar with Classic. That could be an advantage if your team is returning to Salesforce, and the focus is on getting up and running as soon as possible. But this is only a short-term solution, as Lightning is the platform with the most active support, receiving updates to the platform immediately. Here are some of the key differences between Salesforce Classic and Salesforce Lightning:
- Salesforce Lightning has a more modern interface than Salesforce Classic
- Salesforce Classic and Salesforce Lightning cost the same
- Salesforce Lightning has more features than Salesforce Classic
- Salesforce Lightning gives users access to more Einstein functionality than Salesforce Classic
- Salesforce Lightning gets regular updates, while updates for Salesforce Classic stopped in 2023.
Simply put, Salesforce Classic offers an outdated interface, while Salesforce Lightning provides a modern, intuitive user experience. With Salesforce Lightning, you’ll get access to advanced features and robust, informational dashboards, all without having to pay extra.
We were able to create and thoroughly customize sales dashboards in the analytics tab of Salesforce. Source: Tech.co testing
Why You Should Switch to Salesforce Lightning
For the vast majority of users, Lightning is the way to go, especially if your company is brand new to Salesforce. The interface is much more comprehensible, faster, and it is the future of the Salesforce platform. Here are a few stats from Salesforce that show the value of Lightning over Classic:
- 25% increase in productivity
- 50% faster time to app
- 341% return on investment
Classic, meanwhile, can work for teams returning to Salesforce who are dead set in their old ways. If you do choose Classic, be aware there’s a little uncertainty about its future. Salesforce has yet to announce an end date for Classic interface support, but it’s likely coming in the future.
Ultimately, new users should stick with Lightning unless there is some clear feature advantage to going with Classic. Even then, you’ll want to move to the newer interface when those key reasons for using Classic are solved in Lightning.
If you want to make the switch from Classic to Lightning, check out a free online tool from Salesforce, the Readiness Check. This will prepare a personalized report on what immediate benefits your company can expect from switching to Lightning, as well as any potential adjustments you’ll face in the process.
If neither of these Salesforce options feels right for you, that’s all right! We’ve put together a collection of Salesforce alternatives that could fit your needs a bit better than the popular CRM. Some of your best options include HubSpot, Zendesk, Microsoft Dynamics, Oracle, and Zoho CRM, but there are a few others could provide exactly what you’re looking for.
Salesforce Lightning vs Classic UIs Compared
As a platform, Salesforce Lightning is simply a better option than Salesforce Classic, with a modern interface, more advanced features, and more regular updates to the service. This means your team can view information easier, make sales faster, and generally utilize the platform in more helpful ways.
The Lightning UI itself is a modern web UI with a mix of easier-to-read text, icons, and graphics providing a snapshot of your business. Simply put, it looks better, works better, and does more.
To see an example of how dramatic the difference is, look at the Home tab of both interfaces. Lightning offers a number of charts and lists to show you the current state of your business at-a-glance. Classic, by comparison, is focused on text and the Home tab is primarily a social style news feed showing your organization’s latest posts, emails, and tasks.
Home pages for Salesforce Lightning vs Classic compared
Image: Salesforce
Drilling down a bit further, if you look at an opportunity record in Lightning, you see what Salesforce calls a highlights panel at the top with common action buttons, and the current state of the opportunity. Classic, on the other hand, shows a text-centric view of the same information. Figuring out whether the deal has closed requires scanning the small text of the “Opportunity Details” section.
Here’s a quick video overview of the Salesforce Lightning platform, including mobile and desktop views, the activity feed, workflows, third-party integrations, and more.
In short:
- Salesforce Lightning’s UI is much more modern than Salesforce Classic’s
- Salesforce Lightning’s functionality is much better than Salesforce Classic’s
- Salesforce Classic’s UI is much more text-heavy and contains less visuals than Salesforce Lightening’s
Salesforce Lightning vs Classic Cost
Wait for it. Salesforce Lightning doesn’t cost more than Salesforce Classic. The interfaces cost the same, starting at $25 per user, per month. Long-time users of the Classic version will be able to switch to Lightning without paying for a new license. Meanwhile, new customers will be recommended the Lightning interface by default.
Learn more about the provider’s price points in our Salesforce pricing review.
However, the act of migrating from Classic to Lightning will include some additional costs, as users will need additional training and the company may need to do an audit to ensure that Lighting still offers the features they’ll need.
That said, the switch pays for itself: One Forrester study found that switching to Lightning saved each user an hour of work per week. Paired with other factors including less support and development time, switching to Lightning from Classic comes with a three-year ROI of 341% with a payback period of 14 months.
Find out how Salesforce’s price compares to the cost of other CRM systems here.
In short:
- Salesforce Lightning and Salesforce Classic both cost the same
- Switching from Salesforce Classic to Salesforce Lightning will provide you with a better ROI
| Starting price | Most expensive plan | Free plan | Free trial | Verdict | ||
|---|---|---|---|---|---|---|
| | | | | |||
| | | | | |||
| 30 days | 30 days | 30 days | | |||
| A multi-purpose starter plan for small businesses new to the CRM world. | A scalable, highly customizable platform that’s great for managing teams | An fully-featured yet pricey CRM solution with excellent team management tools. | A very expensive option that provides robust email and omnichannel features |
What’s New with Salesforce Lightning?
Unfortunately, Salesforce Classic no longer receives updates as of 2023. Its functionality appears to be decreasing each month too. For example, in the Summer ’24 update from Salesforce, the company announced that Salesforce Classic no longer works in mobile browsers, you’ll have to use the mobile app to gain access to the platform.
On the other hand, Salesforce Lighting frequently improves its product offering. In 2023, Salesforce jumped on the AI bandwagon and launched a ChatGPT alternative that is designed to better facilitate seamless customer and client interactions across the platform.
“We’re announcing Einstein GPT, the world’s first generative AI for CRM. I think the future is really bright here. It’s creating a tremendous amount of opportunities for innovation within our ecosystem of products as well as our broader ecosystem.” – Patrick Stokes, EVP and GM for platform at Salesforce
Salesforce also released a series of changes in its Winter 2025 release in November 2024. We’ve rounded up some of the most notable updates below:
- AI-driven CRM customization – It’s now easier than ever to customize your CRM processes with Salesforce Lightning, thanks to new enhanced workflows, automation tools, and updates to the platform’s user experience.
- Security and privacy improvements – Salesforce rolled out enhanced security protection mechanisms like advanced encryption options, expanded data access controls, and compliance support for sensitive data to help companies meet global compliance standards.
- Predictive sales forecasting – Due to improvements with Einstein AI, Salesforce Lightning customers are now able to anticipate customer purchase behavior by analyzing historical data.
A Closer Look at Salesforce Lightning and Einstein Integration
The Einstein AI tool is another selling point for the Lightning interface: Einstein automatically tackles data prep, modeling, and infrastructure updates needed to ensure your analytics are constantly updated in near-real time. It integrates well across the entire Lightning interface, from powering apps with abilities like image recognition and natural language processing to helping users predict the next best action for a specific lead or account.
Classic includes some integrations for Einstein, but Lightning has more. Opportunity insights, account insights, automated contacts, and the Bot Builder feature that lets users incorporate Einstein into their bots are all Lightning-only abilities.
We were able to access both sales and customer service functionality seamlessly, with each case providing plenty of information to help a customer. Source: Tech.co testing
About Our Research
Tech.co is committed to providing you with value information on the best CRM options available, backed by thorough, independent research. Our team has spent hours collecting valuable data on providers like Salesforce in service of helping you make the right decision.
CRM software providers are put through a variety of tests to evaluate their performance for business. These metrics include features, pricing, customization, team infrastructure, customer support, and scalability.
To learn more about the process here at Tech.co, feel free to check out our in-depth research guide for a closer look at how we rate and rank business software.
Next Steps: Trying Salesforce Lightning
If your company has already invested years or decades into Salesforce Classic, switching to Lightning is likely a worthwhile move, even if it requires a pesky learning curve. Salesforce Lightning offers more functionality than Salesforce Classic, making it better overall. Lighting’s biggest benefits include a components library and app builder to support more customizability, as well as support for third-party apps.
Salesforce Lightning also offers a new and improved interface with additional features that make it easier and more engaging for users, whereas Salesforce Classic offers the original, albeit updated, interface that is lacking in some key areas. Lightning also does a great job of housing communication in one place, which our researchers noted saved a lot of time when getting set up.
If you’re new to Salesforce, adapting the modern Lightning interface is a no-brainer. Still, you may wish to compare and contrast what Lighting has to offer against other top-performing services in the CRM field. Just fill out the quick Tech.co CRM quote form, and you can start painlessly gathering custom quotes today to see which is the best deal for you.
If you click on, sign up to a service through, or make a purchase through the links on our site, or use our quotes tool to receive custom pricing for your business needs, we may earn a referral fee from the supplier(s) of the technology you’re interested in. This helps Tech.co to provide free information and reviews, and carries no additional cost to you. Most importantly, it doesn’t affect our editorial impartiality. Ratings and rankings on Tech.co cannot be bought. Our reviews are based on objective research analysis. Rare exceptions to this will be marked clearly as a ‘sponsored’ table column, or explained by a full advertising disclosure on the page, in place of this one. Click to return to top of page