June 20, 2018
Technology in the hospitality sector has evolved considerably in recent years, so much so that hotels, restaurants and other hospitality providers can operate much more efficiently.
Being able to communicate effectively is crucial in a customer focused industry and a good telephone system is therefore a necessity. Luckily, modern phone system technology can be tailored to suit the size and requirements of your business, from a small local restaurant to a vast luxury hotel.
- Different Types of Hospitality & Hotel Phone Systems
- Hotel Phone Systems: What You Need to Know
- Best Hotel Phone Reviews
- Restaurant Phone Systems
- Choosing a Hospitality Phone System
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A VoIP phone system on the other hand is more advanced and hosted in the cloud eliminating the requirement for a traditional phone system. They also offer a range of advanced features and improved call quality.
Hotels may sometimes require an Internet phone system to connect to each room and an external phone system to reach suppliers, customers and other contacts. Although some smaller hotels and Bed and Breakfast establishments can cope very well with a basic phone system, there are a number of benefits to installing a more modern system that can better fulfill the requirements of both guests and hotel management.
The more advanced hotel phone systems offer your guests the usual functions of a telephone in addition to features such as a wake up call, reminder or the ability to make external calls which are connected to the customer’s account and the bill settled when a check outs.
Advanced phone systems can bring several benefits to hotels from improved customer service to increased efficiency and better communications between staff. Other advantages include:
- Managing reservations & room bookings
- Improve internal communication processes
- Dealing with hotel guest inquiry’s & requests
- Allow reception staff to transfer and hold calls easily for guests
1. Ericsson iPECS LIP-9071
Specifically designed for use in hotels, this model is created with mobile staff in mind. Hotel staff can keep in touch while working across many areas of a hotel, from the restaurant to housekeeping and this equipment features Wi-Fi, DECT and Smartphone integration for staff to use while they are on the move.
2. Mitel 400 Hospitality Package
All hoteliers want to provide their guests with the best experience during their stay and the Mitel 400 phone is just one of the things hotels can use to achieve this. The built in technology of this phone, it is flexible enough to meet the requirements of both guests and staff using IP technology for communications.
3. Cisco Hospitality Phone Systems
As a leader in telephony, Cisco offer a number of modern telephone systems which can significantly improve operations and enhance guest experience. Cisco’s IP phones offer an unrivaled customer experience and a range of advanced features including public switched telephone networks which enable guests to make local and long distance calls.
4. NEC Hospitality Solutions
Featuring a useful MyCalls Call Management system to generate call reports for each room, this telephone is great for use in the hotel industry.
Featuring a practical room status feature, the phones can also be programmed to indicate whether they need cleaning or when they are available for booking. Guests can also benefit from a wake up call and a selection of other features which make it a great choice for use in any hotel.
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