Smartsheet vs monday.com – Price and Features Comparison

According to our research, in a Smartsheet versus monday.com head-to-head, monday.com wins comfortably. You’ll find monday.com is much easier to use, has more integration options, and provides a better range of task management features available for just $9 per user, per month.

However, Smartsheet has a lower starting price than monday.com, so if you don’t have much budget and you’re already working with spreadsheets, you may find the transition slightly easier. Smartsheet also provides solid security and customer support options and remains a shrewd choice for large businesses that works with lots of confidential or sensitive data.

In this guide, we pit Smartsheet and monday.com against each other. We compare their features, pricing, and how they stack up against other top project management providers. All of our findings are based on hands-on time with each platform.

In this guide:

• Smartsheet vs monday.com: Pricing
• Usability: monday.com
• Best Features: monday.com
• Best for Task Management: monday.com
• Best for Customer Support: monday.com
• How Do Smartsheet and monday.com Compare With Alternatives?
• About Our Research
• Verdict: Why is monday.com the Stronger Choice?
• Smartsheet vs monday.com: FAQs

Note: All the images used in this article were taken during Tech.co’s project management software user testing series. For more information on how we test project management tools, as well as other products, visit our product research page.

monday.com overview

Along with screenshots from our recent testing series, below are some of the key advantages and disadvantages of monday.com you should be aware of before you purchase the software:

Smartsheet overview

Below we’ve listed some of the key pros and cons of Smartsheet — as well as a few screenshots of the software’s interface that we took during testing, when one member of our testing group worked through a mock project (setting up a Mexican restaurant).

Smartsheet vs monday.com: Pricing

Here’s how Smartsheet and monday.com compare in terms of their pricing and individual plans. At the end of this section, we also directly compare each provider’s free plan.

Smartsheet offers three paid plans in total, and monday.com offers four. All prices are if paid annually.

Smartsheet

Pro: $9 per user, per month

• User cap of 25
• Users only get 10 projects, 10 guests, one dashboard and one custom chart builder
• 20GB storage cap
• 250 automations per month
• Gantt charts and kanban board available
• Email support and online knowledge center, no phone, live chat, or 24/7 support
• No resource management, online whiteboard, or document editing tools

Business: $19 per user, per month

• Everything in Pro plan
• Unlimited users, guests, automations, and integrations
• 1TB storage limit
• Projects capped at 100 per user
• Phone support available for an additional fee
• Unlimited dashboards and custom chart builders
• User permissions, resource management, and document editing added

Enterprise: Custom pricing

• Removes any remaining restrictions on projects per user and storage
• 24/7 phone support at no extra charge
• Single sign-on
• No onboarding assistance

Advanced Work Management: Custom pricing

• Everything in Enterprise plan
• Oriented towards organization managing large-scale work
• Salesforce and Jira integrations
• Calendar app
• Premium support

Check out our full guide to Smartsheet pricing for a full breakdown of how far your money will go.

monday.com

Basic: $9 per user, per month

• Unlimited users
• 5GB storage limit
• Kanban board, no Gantt chart or task dependencies 
• Preset and custom project templates
• Two-factor authentication and user permissions
• Email support, no phone or live chat
• No automations, integrations, or resource management tools

Standard: $12 per user, per month

• Everything in Basic plan
• Integrations and automations (capped at 250 actions per month)
• Gantt chart view 
• Ability to offer guest access
• Calendar

Pro: $19 per user, per month

• 100GB storage limit
• Expands integrations and automations to 25,000 actions per month
• Task dependencies, budget management, custom chart builder, resource management, and time tracking

Enterprise: Custom pricing

• Everything in Basic and Pro
• Onboarding assistance 
• 1,000GB storage limit
• Expands integrations and automations (25,000 actions per month)

Check out our full page on monday.com’s pricing for an in-depth breakdown.

Smartsheet vs monday.com: Which has the best free plan?

Smartsheet offers a better free plan than monday.com overall, with a wider set of useful features. In the end, though, neither free option is likely to cut the mustard for any growing company, and we would recommend a plan with automations and integrations so you can really start to have an impact on your productivity.

Here are the main differences between the two free plans that you should know:

• Smartsheet’s free plan supports one user and two “editors” who can contribute to projects, whereas monday.com’s free plan has a two-person user limit.
• Smartsheet’s free plan includes features that monday.com’s doesn’t, such as milestones, task dependencies, custom automations, and a dashboard for your project data.
• monday.com’s free plan has some collaboration tools that Smartsheet doesn’t offer, such as real-time user updates.
• Neither Smartsheet nor monday.com offer much in terms of customer support. With monday.com, you’ll have access to email support, while Smartsheet has a community support center.
• In both Smartsheet and monday.com, storage is limited to 500MB.

In the end, though, neither free option is likely to cut the mustard for any growing company, and we would recommend a plan with automations and integrations so you can really start to have an impact on your productivity.

Assigning a date to a task on monday.com’s Board view. Image: Tech.co testing

Why is Smartsheet Better Value for Money?

Smartsheet offers a better value for its cost, with a competitive fee. This is because monday.com’s starter plan, the Basic plan, costs $9 per user, per month, while Smartsheet’s comparable starter plan, Pro also starts at $9 per user, per month — and has a better set of features.

In fact, Smartsheet’s Pro plan is probably more similar to monday.com’s $12 per user, per month Standard projects plan, so it’s definitely a much better option for businesses on a budget.

monday.com also undercuts Smartsheet’s when it comes to the two high-end (non-Enterprise) plans, with monday.com’s $19 per user, per month plan costing the same as Smartsheet’s $19 per user, per month plan.

That said, the two services offer a different range of features under all their plans, so the best option will depend on the needs of your business specifically.

It’s worth noting that we found more than a few other project management software options to offer a higher value for the price: ClickUp, Teamwork, Trello, and Zoho Projects all fared better in this category.

Best for Ease of Use: monday.com

monday.com is by far the easiest-to-use provider on the market currently, and provided the best experience during our latest round of testing. Undoubtedly, then, it tops Smartsheet in this round.

Both providers opt for very different approaches when it comes to their layouts — monday.com utilizes white space to create a calming, tidy interface, perfect for businesses looking to effectively organize multiple teams and projects.

On the other hand, Smartsheet tacks more closely to the appearance of a traditional spreadsheet. While Smartsheet feels like it has a bit more structure to it, monday.com’s interface is much clearer.

“Everything is placed very intuitively. It felt kind of like an Apple product in the way you just instinctively knew how to work it, which was good.”
— Alice Martin, a member of Tech.co’s user testing team

Smartsheet turned out to be a little more difficult for our users to get to grips with during testing.

“I think I was expecting it to be a bit more pre-set, but then I figured out that it’s basically just making spreadsheets with more control over what you can include.”
— Alice Martin

Once we got into the swing of things, updating the spreadsheets became a quick and easy process, whether we were reassigning tasks or tweaking budgets. Smartsheet also has a sidebar for extra tools, such as team messaging.

Smartsheet’s “Conversations” feature. Image: Tech.co testing

Furthermore, Smartsheet doesn’t offer any preset charts or a custom chart builder unless you opt for the Business or Enterprise plan, whereas monday.com will let you build charts on all of its plans.

While both options are customizable and fairly easy to use, monday.com wins in the end thanks to a simpler, quicker, and more pleasant setup process, and a less cluttered layout.

Best for Project and Workflow Creation: monday.com

While Smartsheet offers more workflow creation features on cheaper plans than monday.com, ultimately, the quality of monday.com’s features are better, which allowed it to (only just) beat Smartsheet in this research category.

Creating custom automations is a simple process with monday.com, since the service offers an undemanding text-based creator (pictured below), compared with Smartsheet’s complex flow-chart style builder. Although, automations are limited to between 250 and 250,000 actions per month, depending on the plan.

Plus, businesses should be aware that there are no automation capabilities on monday.com’s free and Basic projects plans.

monday.com’s automation builder. Image: Tech.co testing

Smartsheet’s setup process is easy, too, with a design similar to Excel or Google Sheets. The service’s project management templates pre-populate columns for the name, duration, assignee, and start and finish dates for a task.

Custom workarounds can be added quickly for features Smartsheet doesn’t offer, like budgeting — which is good, since the limited amount of preset templates means that most users will eventually need to build their own.

Best for Task Management: monday.com

For task management features, monday.com once again triumphed over Smartsheet. While both monday.com and Smartsheet come with the essential task management tools, such as Gantt charts and kanban boards, monday.com’s offering was easier to use overall.

Milestones can be set up in both services: users on monday.com can use the “Groups” feature, with each group’s collection of tasks comprising one milestone.

On Smartsheet, you can set up a milestone by prompting the knowledge base, which ultimately made for a less straightforward process.

monday.com’s kanban board. Image: Tech.co testing

monday.com is very customizable, using a system called “Items” with rows to represent each task. Editing just takes a few clicks, speeding up the project setup process that any manager is familiar with by avoiding the need to fill in endless fields. For businesses that want to get started with tasks quickly, this monday.com feature is a great addition.

However, Smartsheet is no slouch when it comes to task management. It offers a lot of the same features as monday.com, but they just aren’t as easy to use.

“I found it hard to add task dependencies… It just seemed like quite a few steps were required to do that.”
– Isobel O’Sullivan, a member of Tech.co’s testing team

It was this exceptional ease of use that tipped monday.com in this category’s favor. However, we certainly wouldn’t rule out Smartsheet in this area completely.

Smartsheet’s default spreadsheet interface. Image: Tech.co testing

Best for Customer Support: monday.com

monday.com earned a perfect score for customer support in our latest round of testing, which makes it the preferred choice in this category over Smartsheet. In particular, this is due to monday.com’s 24/7 live support function, which trumped many of the other providers in our research.

When I tested the software, the information in my main table wasn’t auto-populating my Gantt chart view like it did with the board view. Using the live chat, I was sent a video showing exactly where I was going wrong and how to fix my problem within minutes.

For businesses that are serving customers and clients every day, monday.com provides the assurance that experts will always be around to help out in this way.

Furthermore, with both Smartsheet and monday.com, you’ll get an online knowledge base and community forum for solving quick issues and common questions, as well as email-based support for tougher problems.

You can access 24/7 phone support with Smartsheet, although, this is only for the Business and Enterprise plans, and in the former it’s a paid add-on. monday.com also includes onboarding support where Smartsheet doesn’t, but again, this is only for Enterprise customers.

All in all, with an impressive live chat function that is ready for anything the user throws at it, it’s hard to beat monday.com on customer support.

How Do Smartsheet and monday.com Compare With Alternatives?

Smartsheet and monday.com aren’t the only project management tools out there worth your time. Below, we’ve outlined the top alternatives, based on the results from our research and user testing, to help you get a full view of the competition.

If you’re trying to bag the best deal, you should consider Zoho Projects, which starts at only $4 per user, per month, $5 less than both monday.com and Smartsheet. While it isn’t as easy to use as monday.com, or as customizable as Smartsheet, you’ll still get access to plenty of collaboration tools and dedicated budgeting tools (which both monday.com and Smartsheet lack).

On the other hand, you have ClickUp, starting at $7 per user, per month. Like monday.com and Smartsheet, ClickUp has a great free plan businesses can take advantage of, that includes instant-messenger functionality and an AI assistant.

That being said, ClickUp is lacking in integration options, unlike monday.com, so if your business is looking to connect multiple elements of its operations, monday.com may be the better option.

For businesses that want to get up and running quickly, we’d also recommend Teamwork, starting at $10.99 per user, per month. Significantly, Teamwork performed better in our ease of use tests when compared with Smartsheet. And, you’ll get one of the best automation builders we tested, all in a simple and affordable package.

See how Smartsheet and monday.com stack up fully against these competitors:

About Our Research

Here at Tech.co, we conduct research into all of the software and services we review. This consists of extensive market research to identify the key players in every vertical we cover, as well as interviews with small and medium-sized businesses to understand the challenges they face when shopping for tools designed to improve their day-to-day work lives.

We then use what we’ve learned to create testing criteria that are actually valuable to our readers making these decisions. For the project management software category, we analyzed and tested 10 platforms, focusing on six core assessment areas. These are:

• Integrations: This refers to integrations, security features, and other elements of the software that ensure the entire system works together and works with existing business software you might rely on.
• Customer support: This refers to the support options that are made available to the customers who use the project management service and may include online resources as well as email, live chat, and phone support.
• Pricing factors/value: This includes plan costs, features or limits included with each plan, and add-ons available at an extra cost.
• Functionality: Our feature testers split the project management software analysis into five more sub-categories: task management, project and workflow creation, data visualization, collaboration, and user-centric.
• Ease of use testing: This tested both what types of tasks could be completed using the software, as well as how quickly they could be completed and how simple this process was.
• Security: This consisted of analyzing the providers’ security options, including what authentication options are on offer.

Although we have commercial partnerships with some of the providers we write about, this never affects our product rankings or the conclusions we draw in our articles. These are solely determined by our research, which allows us to stay editorially independent.

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