Smartsheet pricing starts at $7 per month for the Pro tier or $25/user/month for Business plan features, with a 30-day free trial to begin with. Enterprise level plan pricing is available upon request.
While Smartsheet doesn't have a free tier, the free trial for Smartsheet lets you test out the software to its full capacity, giving you a good idea of whether it's worth paying for.
The amount you'll pay per month, when billed annually
Number of automations
BEST FOR TEAMS
1 – 10
3 – Unlimited
In our Smartsheet pricing guide, we'll break down all the various tiers in this service, and what you get for that cost, as best we can. Smartsheet scores 4.6/5 overall according to our research team and excelled when it came to task management (4.4/5). Smartsheet also achieved the highest score on our usability tests out of 14 providers (4.3/5).
Smartsheet doesn't publish its Enterprise prices for tiers that best serve mid- to large-size companies. Nevertheless, we can look at the additional features Smartsheet has available, plus compare Smartsheet's plans to its top competitors, monday.com (from $8/user/month) and ClickUp (from $5/user/month).
On this page:
- Smartsheet Pricing Plans and Cost Per User
- Smartsheet Hidden Costs
- What Is Smartsheet?
- Is Smartsheet Free?
- Who Is Smartsheet Best for?
- Smartsheet Alternatives (with costs)
- About our Research
- Smartsheet Pricing Verdict: Should You Pay for Smartsheet?
Smartsheet Pricing Plans and Cost Per User
Smartsheet offers three different pricing plans, but only two of them have public pricing (see below). SmartSheet, unfortunately, discontinued its Individual plan which was geared towards singular users in September 2021. However, when it comes to selecting the ideal tier for your business, Smartsheet's pricing and features are pretty straightforward:
- Pro ($7/user/month) is best for very small teams (min. 1 – max. 10 users)
- Business ($25/user/month) is best for small and mid-sized teams (min. 3 users – no max.)
- Enterprise doesn't have any public pricing, but is best for larger companies
Annually, that works out as $84/user/year for a Pro plan or $300/user/year for a Business plan.
The Pro plan is well-rated and came out just behind ClickUp (from $5/user/month) and monday.com (from $8/user/month) in our latest Project Management testing.
The Business plan is ideal for companies or teams between 3 and 50 users who might not quite need enterprise-grade features, such as single sign-on or deeper administrative control, but still want to maximise their growth and reduce the percentage of resources wasted on projects (which some studies say can be as high as 11.4% of total resources) through better project management.
The Enterprise Plan is built for large companies looking to streamline complex projects with centralized task tracking, and governance controls to manage numerous individuals, pipelines, and information access.
While we can't tell you the pricing for Smartsheet’s Enterprise tier, it's worth keeping in mind that there may be some discounts to be had after negotiations with the company. Smartsheet's tiers don't offer any discounts at the Pro or Business level.
- Unlimited sheets
- Unlimited reports (1 sheet per report)
- Unlimited dashboards (10 widgets per dashboard)
- 10 viewers allowed per object
- Private sheets and reports
- Email support
- Grid, Gantt, Card, Calendar views
- Pre-built automation rules (250 per month)
- 20 GB attachment storage
- Cell and column formulas
- Support for Microsoft 365
- Google Workspace and Apple ID logins
With sheets, you can carry out the basics of project management, such as task creation and setting milestones. Support is available via email.
The Pro plan also supports Gantt charts, forms, mobile access, and automated workflows, features which helped Smartsheet to a 4.3/5 for workflow creation. It limits collaborators to 10 per item, which is better than just a flat 10 if you need to incorporate multiple people across multiple projects. However, it omits several useful features such as the activity log and proofing.
Overall, Smartsheet is a pretty good deal for small teams but does miss out on features that would come in handy.
- Unlimited collaborators who can view/edit
- Unlimited sheets per report
- Unlimited widgets per dashboard
- Unlimited automations
- Forms with conditional logic
- Document builder
- Brandfolder Integration
- Adobe Creative Cloud extension
- Report grouping and summary
- Activity Log
- Custom Branding
- 1TB Attachment Storage
- User, group, license management
- Publish sheets, reports and dashboard
You'll also get the option to buy add-on customer support packages for the Business plan, which aren't available to Pro plan users – which was one of the reasons Smartsheet only scores 2.5/5 for customer support. See Hidden Costs for more on this.
Just like Pro, the Business tier supports card view, Gantt charts, Kanban-style “card” view (see below), mobile access, reminders and notifications, and automated workflows.
The business plan then adds features that are necessary for teams that need more than is offered by the pro plan. For instance, you can create forms with fields that follow conditional logic (see below), and Automations are unlimited in the Business plan, so your team can create as many actions as they want.
On the Pro plan, on the other hand, you're restricted to 250 pre-built automation per month, but there are teams that will need many more than that if they want to use it to really improve efficiency.
Another good feature that's in the Business plan but not in the Pro Plan is activity logs. The bigger your team, the more useful this function gets; it makes clear who has edited what on any given sheet. There's also way more storage available in the Business plan (1TB vs Pro's 20 GB) and a “planned vs actual” function (called Baseline) that easily lets you view how your actual work schedule differs from what you planned. It also adds the ability to manage groups and resources, control sheet ownership, as work with custom branding – the latter of which means you can insert your company logo.
This tier is ideal for any business – large or small – that doesn't quite need enterprise-level capabilities in project management software, but will benefit from the features geared towards projects involving 25+ people.
Smartsheet Enterprise costs
The tiers for enterprises lack any public pricing, since Smartsheet negotiates these costs on a case-by-case basis. Popular project management software solutions like Monday and Asana also apply this policy to their highest tier. Enterprise offers everything in the Business plan plus:
- Custom welcome and help screens
- Workapps: No-code business apps; curated experiences based on user role
- Unlimited attachment storage
- DocuSign integration
- Directory integration: Replicate your user groups and attributes from LDAP or Active Directory to Smartsheet
- Single sign-on/SAML
- Custom email domains
- A service availability guarantee
- Approved Domain Sharing
- Account discovery
- User merge
- Domain validation – user auto-provisioning
- Chargeback reports
- Back up / recurring back up
- 24/7 phone support
With Smartsheet's Enterprise plan, you also get access to Smartsheet Advance. This means you'll be able to manage processes at scale with the Control Center feature and enable connected systems of record to orchestrate workflow across the enterprise.
You can also control how data you're storing is retained with governance controls. Customer-managed encryption keys also help with data management, allowing you to monitor, grant, and revoke access to data using your own key. There's also Event reporting, which will let you access detailed logs of all the changes made to your project over the previous 6 months.
Smartsheet Pricing: Hidden Costs
When it comes to hidden costs the first aspect to consider is contract length. Smartsheet's best prices are offered on an annual basis, so if you're not ready to commit to this then monthly prices do increase, slightly.
- Annually, the Pro plan is $7/user/month or $84/user/year
- Monthly, the Pro plan costs $9/user/month or $108/user/year
The same goes for Smartsheet's Business plans:
- Annually, the Business plan is $25/user/month or $300/user/year
- Monthly, the Pro plan costs $32/user/month or $384/user/year
Smartsheet support add-on costs
Smartsheet also charges extra for Phone support, which isn't included as standard. Unfortunately, this isn't available to purchase on the Pro plan, but if you'd like to add on Phone support to your Business package, this comes at a cost of $4/user/month for Standard support or $8/user/month for Professional support.
These packages also come with University eLearning access and, in the case of the Professional Support add-on, 10 lots of 30-minute desk support sessions.
Smartsheet pricing for training
If you're looking for extra training beyond the standard onboarding, Smartsheet University is available to take you past the basics. This will enable you to access elearning (for $199) and instructor-led online courses on topics such as ‘Solution Proficiency' and ‘Marketing Professional' tips.
Instructor-led online courses start from $149 for an individual but go all the way up to $4,999 for the Control Center Blueprint Builder path. Once you've mastered all the core skills, you can optionally choose to become “Smartsheet Certified” and demonstrate your mastery by passing an exam, which is $149 per attempt and lasts for one year of Smartsheet certification.
Finally, there are in-person Regional training sessions which can be booked onto, the fee for which is undisclosed publicly.
Other hidden costs
There are no hidden installation costs or add-on costs for project management integrations or features. The only other so-called “hidden cost” with Smartsheet is its Enterprise pricing, which it doesn't make publicly available, however you can bet safely that the more users you're looking to service, the better deal can be negotiated.
The $25/user/month rate for Smartsheet's annual Business plan sets the anchor point for custom pricing and we'd wager that Enterprise users might be able to secure the ultimate range of features Smartsheet has to offer for a not dissimilar price, or perhaps an even lower amount per user, depending on the user number and contract length you're looking for.
What Is Smartsheet?
For those of you unfamiliar, Smartsheet is a project management tool that allows businesses to stay on top of their various teams and projects, part of a growing project management software market that will be worth 9.81 billion by 2026.
Through Smartsheet, you can assign tasks to employees, track project progress with various views, manage calendars, and share documents. While project management software is useful in an office context, it is borderline essential for any business adapting to working from home.
Is Smartsheet Free?
Smartsheet does offer a free, 30-day trial, and all you have to do is enter your email address to try out either the Pro or the Standard Smartsheet plan. This means you'll be able to find out if the software caters to your business's needs without spending a cent.
Although “Smartsheet Free” would be a welcome addition to any budget-conscious project manager's arsenal of productivity tools, Smartsheet does not have a dedicated free plan. The Pro plan is the cheapest Smartsheet plan on offer, coming in at $7 per user, per month which is good value considering it an elite-tier project management tool.
If you want a truly free project management tool that will genuinely improve your team's efficiency, then go for ClickUp's free plan, which was the top-rated free project management tool we tested. However, it's still limited compared to ClickUp's paid plan – as most free plans are – so if you want true value for money, we'd suggest ClickUp's unlimited plan.
Who is Smartsheet Best for?
Although Smartsheet is now used by companies of all shapes and sizes, it won't suit absolutely every business. Here are a few different types of teams, however, that will benefit from Smartsheet in particular:
Teams managing complex projects. Smartsheet got the highest usability score out of any project management software we tested (4.3/5), which means it had the vastest range of useful features for managing projects. Thanks to a myriad of task management and workflow creation tools, including an automation builder and an easy-to-use Gantt chart, Smartsheet can handle multi-faceted, complex projects with ease.
Teams transitioning away from spreadsheets. Smartsheet's spreadsheet-style default view makes it a particularly easy software program to transition to using if you're used to managing projects on spreadsheets. The only difference is, Smartsheet's spreadsheets are infinitely more useful thanks to the provider's collection of powerful, integrated features.
Teams that want to become more efficient. Smartsheet includes a number of tools for editing workflows, such as custom and pre-built automations, so that all of the most mundane tasks in your day can be completed without you even having to think about it.
Teams that want to compile post-project feedback. Smartsheet has an intuitive, straightforward form builder, which isn't always included in the best project management software tools. Features like this mean Smartsheet is more useful for compiling post-project feedback than some other project management software providers.
- Free Trial available
- Easy to use, even for beginners
- Familiar, spreadsheet-like interface
- Great for any sized company
- Some features have limited functionality
- Very few third party apps available
Smartsheet is the project management software to go for if you're familiar with using spreadsheets, or like the approach of Microsoft Project, but want something that’s built for the web. Don't let the spreadsheets-style view tempt you into thinking this is a database management tool like Airtable, however – Airtable and Smartsheet are quite different, and Smartsheet is very much a “classic” project management tool.
At its core, Smartsheet is a web-based take on spreadsheet project management – it won't appeal to everyone, but for those who prefer this kind of interface, Smartsheet is a solid choice. Smartsheet is our easiest-to-use provider, earning a score of 4.3/5 for usability on our last round of testing, higher than any of the other 14 project management software tools we tested.
However our top rated provider was ClickUp. Albeit not as easy to use as Smartsheet, ClickUp still scored highly for usability (4/5).
ClickUp had the best range of features for managing tasks out of all the providers we tested (4.9/5) and scored very highly for workflow creation tools (4.3/5) thanks to preset and custom project templates, as well as automations, is available on all plans. ClickUp only scored 3.8/5 for customer support, but this was much better than Smartsheet (2.5/5) and it has 24/7 live support available.
Need another alternative to Smartsheet? monday.com is also a great pick for its simple, modern interface and great support options, as well as wealth of customizable features.
monday scored a 4.7/5 on our last round of testing, whereas Smartsheet Scored 4.6/5. Although Smartsheet was slightly easier to user (4.3/5) than monday (4.1/5), monday.com scores slightly higher for task management features (4.5/5 vs Smartsheet's 4.4/5), and is much better for collaboration (3.8/5 vs Smartsheet's 3/5) thanks to monday's handy online whiteboard tool
All prices listed as per user, per month (billed annually)
BEST FOR SPREADSHEETS
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Slick, simple software with a powerful core, plus a genuinely impressive free tier for individuals, and great value plans for teams.
A great task management system due to strong customizablity and support team, with a generous free trial period.
A great tool for spreadsheet-natives, which can take your Excel-based task planning to the next level, and there's a free trial, too.
A feature-rich service with a plain interface that's easy to learn, and has a free tier option to try.
A management tool with a complex functionality.
A solid project management solution with an attractive free tier for small teams, as well as great automations that can help speed up workflows
A fairly-priced, stripped-down option best for small teams.
A feature-rich software with a pricing scheme best for mid-sized teams.
All-around great software, thanks to ease of use and a scalable pricing scheme.
A simple task-list-based project management platform with an acceptable free tier.
Scoro's clean interface allows for easy use of its dedicated financial tools and full CRM features, automatically collating all essential information
An enterprise solution aimed at large companies.
A pricey service best for companies invested in Microsoft.
Modern, professional software with a simple approach and cheap plans, and a great choice for teamwork tracking.
A good value platform that's ideal for managing projects across growing teams
About Our Research
Here at Tech.co, we're lucky enough to have a full-time tea of researchers rigorously assessing every product, service, and software tool we write about. Prior to such assessments, they also perform in-depth market research and devise complex testing frameworks that are then used to put said providers through their paces.
For project management, our researchers honed in on five key areas: usability, pricing, features, customer support, and average customer score. The assessment area “features” was then separated into 4 sub-areas: Task management, data visualization, workflow creation, and collaboration. Smartsheet scores 4.1/5 for overall features – it excelled when it came to task management (4.4/5) and workflow creation (4.3/5) but did not score quite so highly for collaboration (3/5) and data visualization (3.5/5).
Importantly, all of our opinions, rankings, and verdicts are based on the data-driven research conducted by our team, which allows us to write about software and services with confidence and clarity. We do have commercial partnerships with some of the providers we write about on our website, but importantly, this never affects our editorial independence. If the data hasn't been handed over by our research team, we don't write about it!
Smartsheet Pricing Verdict: Should You Pay For Smartsheet?
It was the third-best project management software provider we tested, and thanks to an easy-to-understand spreadsheet-style view, it was also the easiest-to-use provider our research team took for a test run. So, if simplicity and usability are your priorities, you won't be disappointed with Smartsheet, which scores 4.6/5 overall and 4.3/5 for usability.
That being said, Smartsheet's Business plan is pretty pricey, and its customer support leaves a lot to be desired. We'd recommend considering ClickUp and monday.com in the same breath when it comes to securing the best value for your company.
But if you're happy using spreadsheets as a way of working, and looking for a straightforward and genuinely more helpful program for tracking and managing tasks, viewing your project progress, and visualizing your project data, Smartsheet is certainly going to fulfill your requirements.
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