Smartsheet is the project management software to go for if you like the approach of Microsoft Project, but want something that’s built for the web. At its core, Smartsheet is a web-based take on spreadsheet project management – it won't appeal to everyone, but for those who prefer this kind of interface, Smartsheet is a solid choice.
Smartsheet doesn't offer a free tier. Pricing instead starts at $14 per month and increases from there. We'll break down all the various tiers in this service, as best we can. Smartsheet doesn't publish its prices for tiers that best serve mid- to large-size companies. Nevertheless, we can look at the additional features the company offers within these tiers to get a sense of what the company offers.
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Smartsheet Pricing Plans and Cost Per User
Smartsheet offers four different pricing plans, but only two of them have public pricing. These four tiers exist under two different categories: Standard, which is made up of the Individual and Business plans, and Enterprise, which features the Enterprise and Premier plans.
- Individual costs $14 per month, and is best for single users
- Business costs $25 per user per month, and is good for small and mid-sized teams (starting with a minimum of three users)
- Enterprise doesn't have any public pricing, but is best for large companies
- Premier also doesn't offer public pricing, and is best for large companies that need additional features
When it comes to selecting the ideal tier for your business, Smartsheet's pricing and features are pretty self-explanatory.
Freelancers and other solo workers should opt for the Individual plan. This comes with the basic features of Smartsheet, and allows users to bring in collaborators when necessary at no extra cost.
The Business plan is ideal for companies with at least three members of staff, and for those who don't need enterprise-grade features such as single sign-on or deeper administrative control.
Those who do need single sign-on can sign up for Enterprise, while Premier adds higher level support and key integrations with popular business software.
Here's a quick glance at Smartsheet's pricing — Enterprise and Premier plans are POA only
While we can't tell you the pricing for Smartsheet’s Enterprise tier, it's worth keeping in mind that there may be some discounts to be had after negotiations with the company.
Smartsheet's lower tiers don't offer any discounts.
- The Individual plan is designed for a single user, and costs $14 per month when paid annually ($168 per year). For those who'd rather pay month-to-month, this plan will cost you $19 per month ($228 per year).
- The Business tier requires a minimum of three users, and costs $25 per user, per month. Paying month-to-month, that cost goes up to $32 per user. The Business tier maxes out at 300 seats.
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Smartsheet Individual Costs
Smartsheet Individual costs $14 per month for a single user paid annually, or $19 on a month-to-month basis. For that money, you get the ability to create 10 different sheets (essentially projects), which might be limiting for some. You are limited to one dashboard for an overview of all your projects, and up to five different reports on your sheets.
With sheets, you can carry out the basics of project management, such as task creation and setting milestones. Support is available via email.
The Individual plan also supports Gantt charts, forms, mobile access, and automated workflows. It limits collaborators to 10 per item, which is better than just a flat 10 if you need to incorporate multiple people across multiple projects. Some of the features you don't get aren't all that necessary for a single user, such as the activity log, single sign-on, access control, or live data connector.
Overall, Smartsheet is a pretty good deal for individual workers. In some ways, it even beats free tiers of competing products, since it doesn't hide key project management basics behind its upper pricing tiers.
- Fairly easy to use, even for beginners
- Familiar, spreadsheet-like interface
- Great for any sized company
- Some features have limited functionality
- Very few third party apps available
Smartsheet Business Costs
Once you get up to three people, it's time to upgrade to Smartsheet Business. This tier costs $25 per user paid annually, or $32 per user on a month-to-month basis. While Business requires a minimum of three users and unlimited collaborators, it also limits the number of sheets to 100 per user. You do get unlimited dashboards and reports, but as with the Individual tier, support is limited to email.
Just like Individual, the Business tier supports card view, Gantt charts, forms, mobile access, reminders and notifications, and automated workflows. Business then adds features that are necessary for teams, such as an activity log. It also adds the ability to manage groups and resources, control sheet ownership, as work with custom branding. There's also a live data connector for connecting smartsheet data to analytics programs such as Tableau, Excel, Qlik, and Spotfire. You can also add Jira and Salesforce connectors for an additional cost.
This tier is ideal for small and mid-sized teams, but it lacks features larger organizations want, such as single sign-on and more control for system administrators.
Smartsheet Enterprise and Premier Costs
The tiers for enterprises lack any public pricing, since Smartsheet negotiates these costs on a case-by-case basis. Enterprise offers unlimited everything, including collaborators, sheets, dashboards, and reports. Support is also upgraded to telephone instead of email.
As with the Business tier, Enterprise supports single sign-on, but adds what Smartsheet calls “enterprise access control”. This allows users to whitelist domains that users can share to, control publication features, blacklist specific filetype attachments, create welcome screens, and automatically add users to Smartsheet from designated company email domains. There's also an option to add Jira and Salesforce connectors at an extra cost, as with the Business tier.
If that's not enough, there's the Premier tier, which takes everything Enterprise offers and adds other key items that enterprises may need. These include premium support, additional app integrations such as DataMesh, Dynamic View, and Pivot, and application connectors such as Jira, Salesforce, and Microsoft Dynamics. Like Enterprise, Premier pricing is only available directly from Smartsheet.
Verdict: Should You Pay For Smartsheet?
Unlike many other project management services, Smartsheet doesn't hide the basics you need for managing your projects behind its upper tiers. Instead, it charges for additional business features as the size of the company demands.
Without a quote to hand, we can't make a judgement call on whether the enterprise tiers are worth it. The two lower tiers, however, are definitely good value if the Smartsheet approach to project management is what you're looking for. For those who are unsure, the best way to find out is to use the company's 30-day free trial.
Want to know more? Check out our full Smartsheet review here
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