September 5, 2017
We are living in an era where artificial intelligence (A.I.) will play a significant role in our path forward. Entrepreneur Elon Musk warns that A.I. robots should not be turned into war machines. While Russian president Vladimir Putin recently said the nation that leads in A.I. will be “the ruler of the world.” So where does that leave us when it comes to working with robots in the business world? As it turns out A.I. and bots and machine learning are the buzz words of the industry and it would be safe to say pretty much every startup going forward will leverage A.I. or machine learning to build their products of the future.
Artur Kiulian is the author of, Robot Is The Boss: How To Do Business with Artificial Intelligence, a book that teaches companies how to incorporate machine learning into their businesses. Kiulian believes we’ll all be working with robots in the near future, if you’re not already in the the following four ways:
1. Human Assistants
To harness the power of intelligent machines, people should master interfaces and strategies that enable efficient human-machine interaction. The same way Google rewards those users who enter relevant search queries, machine learning assistants will benefit people who understand how to talk with them.
2. Algorithmic Managers
AI software is in charge of important business decisions, planning and performance assessment in many on-demand mobility and delivery services that make up the so called gig economy. In Deliveroo, a London-based food delivery company, most of the couriers’ actions are tightly controlled by algorithmic management.
Similar algorithmic procedures are used in Uber, the world-leading mobility service that connects passengers and drivers. At Uber, once a driver is logged into the system he or she has 10–20 seconds to accept trip requests. If three trip requests are missed in a row, a driver is automatically logged out for several minutes. In the case of frequent violation of Uber algorithmic policies, the driver’s account may be deactivated.
3. Bot Trainers
AI will not replace most of the jobs in the near future. In most cases, it will simply augment employees, turning them into AI operators and assistants. In this context, they will have to learn how to effectively configure and collaborate with machines. For example, chatbot startups are hiring AI trainers who evaluate the performance of AI software and step in if something goes wrong. Many chatbot startups use vertical AI that performs one specific task, such as arranging a call or meeting of the consumer with a human employee.
4. Decision Making Support
Whenever a company transfers responsibility for decision-making to ML algorithms, machines automatically turn into bosses. At the same time, however, machines will not affect the spheres where wrong decisions have dangerous implications. This is true about health care in which daily activities of health professionals require human expertise and direct contact with patients. Although medical diagnosis AI can provide physicians with valuable insights, the final decision will be taken by health care specialists who have to verify the machine’s conclusions and ensure that all ethical norms and policies are met.
Are you ready to work along side robots and artificial intelligence? Many of us may not have a choice, and the good news is that it may not be as frightening as some would lead us to believe. Educating ourselves by reading books like Kiulian’s Robot Is The Boss: How To Do Business with Artificial Intelligence will begin to prepare us for the reality that is already here and expanding in new ways daily.
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