What is IVR? IVR (Interactive Voice Response) technology allows callers and computers to interact over the phone through an automated voice system. While it has many applications, its fundamental purpose is to collect information from a caller. Based on a particular touchtone or simple...
Find out more about Polycom phones and services. Plus, compare custom price quotes from leading suppliers to find the best deal for your business.
Which business telephone system would best suit your business, Ooma or Vonage? We take a look at the packages offered and the pricing structures, and tell you which one service you should be going with.
Find the best VoIP solution for your business. We rank and rate 15 of the best providers, including RingCentral, Mitel, Vonage and 8×8. Covering a wide range of features and price points, we also look at the essential questions to ask VoIP providers before singing up.
Finding the best office phone system for your small business is important decision if you’re looking to compete with larger, more established competitors. A comprehensive phone system for any organization should include a range of functions which not only support the way in which your business communicates...
Whether you already have an established phone system service package for your business or you simply want to take advantage of free or low-cost calls from your solo or small business smartphone, it can pay to do a little research to find the best softphone app for...
VoIP technology is growing at a rate virtually unrivaled in the business world, disrupting an industry that has long remained the same with traditional structures being in place for several decades. With the benefits on offer from a VoIP phone system it is no...
ShoreTel Sky touts themselves as providers of truly modern phone systems. While they do have some on-premise solutions, most of their telecom services are cloud-based. They offer businesses remote or virtual hosting, rather than keeping hardware on site at your office. ShoreTel provides both...
Finding the right office products for your team is one of the biggest hurdles when it comes to getting the correct communications structures in place for your business. However, what should be a straight forward process can often be made more complicated by the...
Best Cloud Based Phone System Comparison Modern business owners are continuing to use cloud based technologies in growing numbers in order to support their operations. The solutions often remove the requirement to purchase and install costly hardware as well as the need to meet...
Technology in the hospitality sector has evolved considerably in recent years, so much so that hotels, restaurants and other hospitality providers can operate much more efficiently. Being able to communicate effectively is crucial in a customer focused industry and a good telephone system is...
Switchboard systems have certainly evolved since the early days of the telephone in the late 1800s. They now include numerous features and functions which can significantly improve customer service standards, make cost savings and reduce the workload for call operators. What are Phone Switchboards?Different Types...
What is a PBX? FortiVoice’s FVC 100T IP PBX system PBX stands for Private Branch Exchange, and it refers to your business’ internal phone system. It allows for employees to call each other, and take and receive external calls through a certain number of external phone...
What is a virtual receptionist? A virtual receptionist, or auto-attendant, is a common feature of many VoIP and IVR systems. Not to be confused with a live virtual receptionist who answers calls and performs admin tasks remotely for a business, the virtual receptionist of...
A call center phone system is an important tool used by contact centers to establish and maintain effective communication channels with customers, suppliers and various agencies connected to your business. The customer care team should be at the center of your customer service operations...
Fonality was acquired by NetFortris in 2017. If you’re looking for a business phone supplier, read our review of NetFortris, which has folded many of the Fonality offerings into its packages.
PSTN refers to a traditional fixed line phone network. Commonly referred to as the Plain Old Telephone Service, PSTN represents the public and government-owned telephone system used by businesses and residents alike. It’s international in scope, and comprises networks of circuit-switched wires that transfer...
Just How Valuable Are Our Operators? The popularity of mobile devices has grown at a rate that nobody could have predicted. Handsets are packed with more technology than before and today we spend our precious time staring into beautifully vivid, high definition digital displays....
