Finding the right office products for your team is one of the biggest hurdles when it comes to getting the correct communications structures in place for your business. However, what should be a straight forward process can often be made more complicated by the...
Out of all the telecom companies you’ll find, Cisco offers perhaps the most comprehensive services. Whether you’re a small business looking for a dynamic VoIP plan, a midmarket company that wants to upgrade, or an enterprise that needs a diverse unified communications plan, Cisco...
Best Cloud Based Phone System Comparison Modern business owners are continuing to use cloud based technologies in growing numbers in order to support their operations. The solutions often remove the requirement to purchase and install costly hardware as well as the need to meet...
Technology in the hospitality sector has evolved considerably in recent years, so much so that hotels, restaurants and other hospitality providers can operate much more efficiently. Being able to communicate effectively is crucial in a customer focused industry and a good telephone system is...
Switchboard systems have certainly evolved since the early days of the telephone in the late 1800s. They now include numerous features and functions which can significantly improve customer service standards, make cost savings and reduce the workload for call operators. What are Phone Switchboards?Different Types...
What is a PBX? FortiVoice’s FVC 100T IP PBX system PBX stands for Private Branch Exchange, and it refers to your business’ internal phone system. It allows for employees to call each other, and take and receive external calls through a certain number of external phone...
What is a virtual receptionist? A virtual receptionist, or auto-attendant, is a common feature of many VoIP and IVR systems. Not to be confused with a live virtual receptionist who answers calls and performs admin tasks remotely for a business, the virtual receptionist of...
A call center phone system is an important tool used by contact centers to establish and maintain effective communication channels with customers, suppliers and various agencies connected to your business. The customer care team should be at the center of your customer service operations...
Fonality was acquired by NetFortris in 2017. If you're looking for a business phone supplier, read our review of NetFortris, which has folded many of the Fonality offerings into its packages. Serving up to 25,000 businesses, Fonality specializes in IP voice and telecom solutions...
PSTN refers to a traditional fixed line phone network. Commonly referred to as the Plain Old Telephone Service, PSTN represents the public and government-owned telephone system used by businesses and residents alike. It’s international in scope, and comprises networks of circuit-switched wires that transfer...
Just How Valuable Are Our Operators? The popularity of mobile devices has grown at a rate that nobody could have predicted. Handsets are packed with more technology than before and today we spend our precious time staring into beautifully vivid, high definition digital displays....
Cordless office phones have many benefits over traditional desk phones when it comes to business. Depending on the nature of your organization and the size of the office space you operate in, cordless office phones can increase collaboration and also offer flexibility to a...
In a busy work environment, face-to-face meetings aren’t always possible or the best use of colleagues and employees time. With a conference phone set up, many meetings can be conducted as audio conferences instead, providing a time-saving and cost-effective alternative to traditional meetings. Product ReviewsImportance of a...
Grasshopper brands itself as the phone system for entrepreneurs. The system acts as a professional, automated answering solution for small businesses with a dispersed work force. Companies are provided with a toll free or local number with multiple extensions. When a call is received,...
With a growing list of digital products and services, Google has been serving the requirements of the average business owner for a while now. Not only does the company offer a dedicated email service and cloud storage, Google users can also run training through...
Phone system technology has advanced considerably in recent years. Innovation within the telecom industry now means the way we communicate both at work and in our social lives is now almost unrecognizable from just two decades ago. BenefitsHow Do Multi Line Phones Work?Choosing the...
While 3cx’s phone systems share similar features to other telecom companies, it stands out in one meaningful way. Its IP PBX services are designed specifically for Windows. The company touts this as a major benefit, as it makes for easy installation. Indeed, deployment depends...
