Understanding the Growing Role of AI in Customer Service
Salesforce has just launched an analytical AI titled Einstein, Zoho has conversation AI Zia Voice, while Zendesk and Microsof
Salesforce has just launched an analytical AI titled Einstein, Zoho has conversation AI Zia Voice, while Zendesk and Microsof
We speak to Kurt Glazemakers, a CTO at security company Cyxetra, about the way it is completely transforming network security to help protect companies and keep our data safe.
The internet was a great idea, initially. However in recent years, privacy concerns, data misuse, and more trolls than the underside of a fairy tale bridge have turned the world's digital community into a bit of a mess. Luckily, there are ideas out there for how to fix it.
Last week it emerged that 2020 Presidential candidate Beto O'Rourke used to be a member of the Cult of the Dead Cow hacktivist group. While this might alarm some, especially with the insuation of law-breaking, it might actually make him the perfect twenty-first century President.
A new report from security company AV-Comparatives has revealed that only 80 of the most popular Android antivirus apps give you effective protection and only 23 of those apps can guarantee a 100% threat-detection rate, highlighting the need for proper Android security.
Zucked is partly a story of Roger McNamee’s realization of Facebook’s ills, and partly a manifesto for a better internet. The book charts McNamee’s journey from Facebook optimist and investor, to concerned citizen and finally to privacy activist calling for Facebook's regulation.
Last week, Facebook announced plans to deprioritize anti-vaccination content on its platform. It's just the latest tech giant to address the misinformation that can spread easily across social networks including YouTube, Amazon, and Pinterest.
Presidential candidate Elizabeth Warren announced her plan to break up large tech companies, like Amazon, Google, Apple and Facebook in hopes of spurring a bit more competition in the tech industry. And it's probably not a bad idea.
The battle of net neutrality has been a long and arduous one, and it continues this week as House Democrats plan to introduce the Save the Internet Act to hopefully reinstate the laws that were repealed in late 2017.
In 2014, Microsoft entered the fight for wearable dominance. In 2016, it discontinued the Microsoft Band lineup. And now, it plans to shut down the Microsoft Health Dashboard, the branded health app that made these devices worth using. Fortunately, there's a refund for Band users
YouTube has just announced that it is disabling the commenting function for any videos on its platform that feature minors. The decision follows reports that that the massive video sharing site has failed to protect children's safety online.
With crytocurrencies, new data and privacy laws, and impending regulation of internet giants, the internet is changing. We sat down with HTC's Phil Chen to learn more about the internet of tomorrow and whether the future is, indeed, bright.
More than 100 Microsoft employees have called for an end to the technology company's contract to build HoloLens AR tech for t
Some truly great phone tech launched at MWC 2019 – and so did some underwhelming products. We take a look at the winners and
Website builder Wix has unveiled Wix Turbo, a new package of features designed for speeding up your site. We explain what Wix
LG has revealed two flagship phones at MWC 2019: their 5G-capable V50 ThinQ phone and their new G8 ThinQ. The coolest new fea
Lots of smartphone companies are making noise at Mobile World Congress this year, and Nokia won't be left behind this time. T
With the challenge laid down by the Samsung S10 and Galaxy Fold, what does Apple need to do to ensure its iPhone range can co
LG's dropped three new cheap to mid-range phones in the run-up to MWC. The Q60, K50 and K40 all look set to be impressive budget device, with multiple cameras and large screens with small bezels. So, should you buy them and are the alternatives? Here's everything you need to know
Renowned Apple analyst Ming-Chi Kuo has released some details about loads of Apple products expected to be coming our way in 2019, including a new MacBook Pro, two new iPads and even a new iPod Touch. Kuo often has the inside track on Apple, but should we trust his analysis?
Russia is preparing to test whether it can completely cut itself off from the internet. The country is ready to take this ext